Choose how to get in touch

INSTANT
App chat
The fastest way to contact DPD
INSTANT
Chat to us
Chat to us about your delivery 24/7
5 - 10 MINUTE WAIT
Call us
Call our Customer Service team on
0121 275 0500
Mon-Fri:8am-6:30pm Sat: 8am-4pm
Sun: 9am-3pm*
*Excluding bank holidays
VIP customer service
Need to talk to us about your delivery?
Our app users get VIP customer service, 24/7 chat and are leapfrogged to the front of the queue when they call us directly from the app
Look for the buttons below the tracking map in the DPD app
Download our app here
Please have your parcel number and postcode handy if possible
Enter the reference number and delivery postcode to launch chat
Please enter a valid reference number
Please enter a valid postcode

Service Update

View the latest postcodes affected for UK deliveries here

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