Service Updates

 

 

UK Service Bulletin


International Service Bulletin

Saudi Arabia Customs Delays 

Applies to customers who use Air Express, Air Classic, DPD Direct and International Mail

Please be advised that Saudi Arabia customs are currently experiencing processing delays of up to 48 hours. This is due to a high volume of imports into the country during the period of Ramadan, leading up to Eid.

We are continuing to monitor the situation and will update as soon as we have further information.

Missed Connections

Applies to customers who use DPD Classic

Due to delays en route, some parcels collected on Monday 20 May going to Portugal, France, Austria and Germany have not been unloaded and have missed onward connections. These parcels will incur a 24 hour delay.

Please expect delays to the following destinations: France, Austria, Germany, Croatia, Slovenia and Sweden.

Lebanon Customs Strike

Applies to customers who use Air Express, Air Classic and International Mail

Please be aware that due to a Customs Strike in Lebanon, customs clearance has been suspended until further notice.

We are continuing to monitor the situation and will update as soon as we have further information.

Isle of Man TT

Applies to customers who use DPD Offshore

Please be advised that the annual Isle of Man TT race will take place between Saturday 25th May and Friday 7th June.

There will be disruptions to deliveries on race week, with full road closures on 3rd, 5th and 7th June.

Whilst every effort will be made to achieve all deliveries and collections, any which fail will be attempted the following day, provided that the race schedule permits.

Ramadan and Eid Ul Fitr

Applies to customers who use Air Express, Air Classic, DPD Direct and International Mail

Ramadan (5th May - 4th June 2019)
The month of Ramadan is expected to commence from 5th May 2019 and continue until 4th June 2019, dates may vary depending on country. Deliveries to any of the countries listed below may be impacted due to a change in the working hours, for this period only.

Please note during the month, working hours and staff will be reduced, this may have an impact on deliveries and customs processing.

Eid Ul Fitr (Expected from 5th - 7th June 2019)
During the Eid celebration, there will be no deliveries to the countries listed below. Exact dates will be confirmed closer to the celebration.

The following countries will be impacted; Bahrain, Bangladesh, Egypt, Ethiopia, Iran, Iraq, Jordan,
Kuwait, Libya, Morocco, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Sudan, Syria, Tunisia,United Arab Emirates and Yemen.

If anything changes we will provide further updates.


International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for April - June 2019. Please note that an asterix (*) denotes a regional Bank Holiday.