Service Updates

 

 

UK Service Bulletin

There are no new updates.

International Service Bulletin

Germany - Strikes in DE

Applies to DPD Classic

Please note, there are currently strikes by the logistics union in the western region of Germany, which is currently impacting DPD and other parcel carriers.

We are closely monitoring the situation and contingencies have been put in place, however, there may be delays. We will send further update on the situation as required. 

Egypt - Customs Changes

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised that in line with Egyptian customs regulations, with immediate effect an official attorney letter (power of attorney) must be provided by the consignee in order to clear consignments that require formal clearance. This applies to both B2B and B2C shipments.

This will apply for consignments of the following criteria:
- Consignments with a value of more than 2000 USD or
- Consignments with a weight over 50 kgs or
- Consignments that need approval from any authority or
- Re-estimated consignments by customs where they can be considered as commercial, or the value exceeded 2000 USD

Philippines - Custom Charges

Applies to Air Express and Air Classic 

Please be advised that in line with the Philippines customs administration order, fines and surcharges may be issued if goods are not declared correctly.

These include:
- Mis-declaration as to the quantity of goods
- Mis-declaration as to the quality of the goods
- Mis-declaration as to the description of goods
- Mis-declaration as to the weight and measurement of goods
- Undervaluation and miss classification

It is essential that you continue to declare the correct value and type of goods for customs clearance to avoid government imposed penalties or costs with mis-declaration of imported goods to Philippines.

Taiwan - Food Restrictions

Applies to Air Express and Air Classic 

Please be advised that Taiwan customs have implemented a strict penalty charge for any food being imported into the country.

Any food products to Taiwan may be subject to a penalty charge of NTD 10000,000 (Approx. 226.77 GBP).

Oman - Customs Change

Applies to Air Express, Air Classic and DPD Direct 

Further to International Notice 1786, please note effective immediately as per the new regulations applied by Omani customs, all personal shipments, regardless of value are now subject to important VAT at 5%.

Previously goods valued up to the duty threshold of 259 USD did not incur any import VAT.
Please note duty will be applicable should the value of the goods exceed 259 USD, this has not changed.

It remains essential that you continue to correctly declare the value and type of goods for customs clearance to avoid government imposed penalties or costs associated with mis-declaration of imported goods to Oman.

USA - Storm Henri

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised tropical storm Henri is currently affecting large areas of the Eastern Coast of the USA.

As a result of this, please expect delivery delays to areas such as Long Island, Connecticut and Massachusetts.

We are continuing to monitor the situation and will update as soon as we have further information.

Japan - Severe Weather Conditions

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised severe weather conditions have hit the regions Kumamoto Ken and Hiroshima Ken. This has resulted in a heavy rainfall and significant floodings.

As a result, delivery delays are to be expected to affect these regions.

We are monitoring the situation closely and will update as soon as we have further information.

Europe - Wildfires

Applies to All Deliveries

Please be advised that deliveries to Europe may be impacted by wildfires across parts of the region,
as a result delays maybe experienced.

The main countries currently affected are Greece (Island of Evia) and Southern Italy.

We are monitoring the situation closely and will update as soon as we have further information.

Kuwait - Customs Clearance Delays Update

Applies to Air Express, Air Classic and International Mail

Further to our previous notice regarding Kuwait customs clearance delays, please be advised we are continuing to experience both clearance and delivery delays to Kuwait. 

The cause of these delays is due to Kuwaiti customs having a systems issue, which in turn has created a backlog after the Eid holiday. 

We are continuing to monitor the situation and will update as soon as we have further information. 

Taiwan Customs Requirement Change

Applies to Air Express, Air Classic and International Mail

Please be aware that due to a customs regulations change in Taiwan, B2C consignee's must be pre-registered on the ezWay customs app. 

Before the parcels can be exported, checks will be made to ensure that the consignee's are registered and have been authenticated. To facilitate the checks, please ensure that the consignee details provided on the shipment (name/ address / mobile number) are consistent with the consignee's registration details. 

It is vital that the mobile phone number of the reciever is provided to aid the customs clearance. 

The reciever's telephone number needs to contain a valid area code + phone no (sample: "02"- 26271808). The valid area codes in Taiwan are only 02, 003, 04, 004, 005, 006, 007, 008, 09 and then followed by the telephone number. Total number of digits should be 10. 

If the consignee is not registered, the team in Taiwan will contact the consignee and show them how to register, but this will of course incur delays. 

See below links on where the apps can be downloaded for Android and Apple users:

https://play.google.com/store/apps/details?id=com.tradevan.android.forms

https://itunes.apple.com/tw/app/ez-way-%E6%98%93%E5%88%A9%E5%A7%94/id1127781971?mt=8

USA - Wildfires

Applies to Air Express, Air Classic, DPD Direct and International Mail.

Please be advised wildfires are affecting large areas of California, Oregon and Washington State.

As a result of this, please expect delivery delays to these impacted areas.

We are continuing to monitor the situation and will update as soon as we have further information.

Kuwait - Customs Clearance Delays

Applies to Air Express, Air Classic and International Mail

Please be advised that we are experiencing clearance delays due the customs systems running slower than usual as there has been an upgrade.

We expect this to be back to normal in the next few days.

We are continuing to monitor the situation and will update as soon as we have further information.

Heavy Rain - Germany, Netherlands & Belgium

Applies to all deliveries

Please be advised that heavy rain across Europe has caused delays due to flooding. As a result,
some delays are to be expected but we will attempt to complete as many deliveries as possible.

Please see full list of worst impacted postcodes here. We are continuing to monitor the
situation and will provide updates as soon as possible.

Netherlands - Customs Clearance Delays

Applies to DPD Direct

Please be advised, we are experiencing customs clearance delays in Netherlands, affecting multiple destinations. As a result, some parcels, which route via the Netherlands to the end destinations below may be affected by a 48-96 hour delay. 

Austra, Benelux, Bulgaria, Denmark, Finland, Germany, Poland, Romania, Spain and Sweden. 

The situation is being closely monitored and regular updates are going to be provided. 

Heavy Rain - Belgium & Luxembourg

Applies to DPD Classic

Please be advised that heavy rain in Belgium and Luxembourg has caused delays due to flooding.
As a result, delays are to be expected in this area but we will attempt to complete as many deliveries as possible.

We are continuing to monitor the situation and will provide updates as soon as possible.

Prohibited Items - Makeup

Applies to Air Express, Air Classic, DPD Direct

Please be advised that makeup cannot be imported into Turkey as it is a prohibited item.

The following items are classed as makeup by Turkish Customs: all cosmetics, teeth whitening/cleaning products and perfumes.

All prohibited items will be seized by Turkish customs and any storage, return or destroy costs will be charged back to the shipper.

Civil Unrest and Protests South Africa

Applies to Air Express, Air Classic, DPD Direct

Please be advised that protests in South Africa has disrupted service to the below areas:
Durban, Pietermaritzburg, Ladysmith and Richards Bay.

Delays are also expected in other parts of the country as the protests spread.

We are monitoring the situation closely and will provide further updates as soon as we
have more information.

Thailand Chemical Factory Explosion

Applies to Air Classic and Air Express

Please be advised that there has been an explosion at a chemical factory near the airport in Bangkok, Thailand.

As a result, all express inbound material and clearance services to Bangkok are suspended until furhter notice due to no customs personnel working on site.

We are continuing to monitor the situation and will provide further updates as soon as we have more information.

IOSS Rules and Regulations 

Applies to DPD Direct Service - EU Lanes

Please note important information on the DPD Direct service, effective from 5th July. 

France, Netherlands and Ireland - we can cater for both IOSS registered and non registered customers as the routings are direct and clearance can be done in country. 

All other EU destinations - this is a mandatory IOSS service and for those customers who are registered, the IOSS reference number must be provided to the Air Services team. For those customers, which are not registered, parcels will be returned back. 

Selling on multiple Online Marketplaces - if your customers sell on various platforms e.g Amazon, Ebay etc, then this service is unavailable at the moment. The alternative is to recommend the DPD Classic service, otherwise the parcels will be returned. 

If they sell on a single Marketplace platform (e.g. Amazon only or Ebay only), then there are no issues, providing the IOSS reference number has been provided to service.delivery@dpdgroup.co.uk

Australia - Coronavirus Lockdown Restrictions

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised Australia is now under lockdown to control a Coronavirus outbreak in the country. 

As a result of this, delivery delays are to be expected to most of Australia. 

We are continuing to monitor the situation and will provide further updates as soon as we have further information. 

New Zealand Severe Weather

Applies to Air Express, Air Classic and DPD Direct

Please be advised New Zealand is expected to be hit by an icy polar-blast in the coming days. Heavy snowfall is forecast to hit much of the South Island and Lower/Central North Island over the next few days.

As a result of this, delivery delays are to be expected to these affected areas.

We are continuing to monitor the situation and will provide further updates as soon as we have further information.

Restrictions in Place

Applies to all services

Please be advised from a Trade Compliance perspective, DPD is bound by the EU sanctions in place and it must comply with these. This is a reminder that we are unable to ship to and from the following destinations/ territories:

  • Cuba
  • Myanmar
  • North Korea
  • South Sudan
  • Syria
  • Crimea, Sevastopol, Simferopol (territories in Ukraine)

All shipments received to the above destinations will be returned back to the sender.

Service Information - Tour De France

Applies to all international services

Please be advised that the Tour de France (bike race) will take place from June 26th to July 18th 2021.

Delays for deliveries and pick up may be expected for certain cities along the route, according to the road traffic restrictions put in place. Some roads will be blocked and additional traffic is expected.

Please be assured every effort will be made to ensure deliveries are made on time.

Australia - Severe Weather Disruption 

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised severe weather conditions have hit Victoria, New South Wales and Queensland. This has resulted in significant flooding, high winds and power disruptions.

As a result of this, delivery delays are to be expected to these affected areas.

We are continuing to monitor the situation and will provide further updates as soon as we have further information.

Oman - Customs Change

Applies to Air Express, Air Classic and DPD Direct

Please note effective immediately as per the new regulation applied by Omani customs, for personal and individual customers there will be a duty free limit of up to 259 USD (Approx. 182 GBP).

Previously VAT at the rate of 5% was charged on all imports of goods into Oman. This change now means goods valued under the threshold will not incur duty and VAT.

It remains essential that you continue to correctly declare the value and type of goods for customs clearance to avoid government imposed penalties or costs associated with mis-declaration of imported goods to Oman.

Israel - In Country Delays

Applies to Air Express and Air Classic

Please note, as a result of the current situation in Israel, delivery delays are to be expected until further notice.

We will continue to monitor the situation closely and will provide updates as soon as we have further information.

Qatar - Customs Requirements Change

Applies to Air Express and Air Classic

Please note effective immediately, the duty threshold for shipments imported into Qatar has changed from QAR 3,000 (Approx. 583 GBP) to QAR 1,000 (Approx. 194 GBP).

As a result of this, any shipment with a value of higher than QAR 1,000 will incur 5% customs duties.

Additionally, for any e-Commerce shipments, please note the following:

  • Valid consignee Qatari ID, this consists of 11 digits and must be provided by the receiver. This information will be requested from the consignee if not initially provided from the sender.
  • Complete consignee address.
  • Correct consignee phone number, excluding the country code, the mobile and landline number consists of 8 digits.


Introduction of Value Added Tax (VAT) - Oman

Applies to Air Express, Air Classic and DPD Direct

Please note Oman have announced the implementation of Value Added Tax (VAT) at a rate of 5% VAT at the applicable rate will be charged on all imports of goods to Oman effective immediately.

Furthermore, import VAT will also apply on customs duty and excise tax, if applicable, based on the value of the declared shipments. The threshold is USD 250, which will attract duty.

  • DDP (Delivered Duty Paid) - any shipments that are of DDP, the VAT amount will be billed back to the shipper with a small admin charge
  • DAP (Delivered at Place) - for these shipments, parcels will be held in the UK and only exported once the consignee has paid the VAT amount - this will be collected from our carrier

For more information on VAT in Oman, you may visit Sultanate of Oman Tax Authority on Home - Taxpayer Portal: (Taxoman.gov.om)

It is therefore essential that you correctly declare the value and type of goods for customs clearance to avoid government imposed penalties or costs associated with mis declaration of imported goods to Oman.

Australia- Cyclone Seroja 

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised that due to extreme weather conditions, we expect delivery delays across the west coast of Australia.

Cyclone Seroja made landfall south of the coastal town of Kalbarri and has damaged 70% of the buildings in this area. The cyclone has now been downgraded from category three to two.

We are continuing to monitor the situation and will provide further updates as soon as we have further information.

New South Wales Floods

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised that due to extreme weather conditions, we expect delivery delays across the East coast of Austrailia. 

Several regions across New South Wales and Queensland have been evacuated due to flooding and many others have road closures in place. 

We have limited delivery to the following postcodes: 2424, 2426, 2427, 4229, 2430, 2440, 2441, 2756 & 2750, 2751, 2578, (NSW) 4114, &4207 (QLD) and some post offices are closed. 

We will continue to monitor the situation and will update as soon as we have further information. 

Jordan - Customs Changes

Applies to Air Express, Air Classic and International Mail

Please be advised effective immediately as per the Jordanian customs authority, all inbound low value shipments (up to 200 JOD), consigned to indiviudals are now subject to the below: 

  • Customs fees: 10% of the shipments value with a minimum amount of 5 JOD, charged to the Consignee
  • In the event the consignee refuses to pay these charges, this will be billed back to the sender of the shipment. 

It is very important that the true value and description of the goods is declared on all inbound shipments to Jordan. Penalties may be charged in any case of misdelcaration or sending prohibited items.

USA - Winter Storms

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised due to severe weather conditions caused by three winter stroms (Tabitha, Uri and Viola), delivery delays are to be expected to the majority of the USA. The winter storms have caused road closures, power outages, partial closures and staff shortages at delivery distribution hubs. 

As a result of this, please expect delivery delays to parcels in transit unitil at least Friday 19th February 2021. 

We are continuing to monitor the situation and will provide further updates where necessary. 

USA - Storm Shirley

Applies to Air Express, Air Classic, DPD Direct & DPD Classic

Please be advised due to severe weather conditions caused by winter storm Shirley, please expect
delivery delays in Texas, Kentucky, Ohio, Tennessee and Virginia. This is due to heavy snowfall and
possible road closures.

We are continuing to monitor the situation and will provide further updates where necessary.

Heavy Snow to EU Destinations

Applies to Air Express, Air Classic, DPD Direct & DPD Classic

Please be advised that mainland Europe is currently experiencing heavy snow. This means delays between 24-48 hours are expected, the main destinations affected are: France, Netherlands, Germany, Belgium and Austria.

We are continuing to monitor the situation and will update as soon as we have further information.

Chinese New Year 2021

Applies to Air Express, Air Classic and International Mail

Please be advised that the below listed countries will be celebrating the Chinese New Year on the marked days and there will be no deliveries during this period.

Please be aware that parcels will not be exported but will be held in the UK.

 

Country Feb 10 Feb 11  Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Feb 17
Brunei        x        
China   x x x x x x x
Hong Kong     x x x x    
Indonesia     x          
Japan   x            
Malaysia     x x x      
Phillippines     x          
Singapore     x x x      
South Korea   x x          
Taiwan x x x x x x x  
Vietnam x x x x x x x  

 

Kuwait - Customs Clearance Delays 

Applies to Air Express, Air Classic and International Mail

Please be advised that Kuwaiti customs delays are currently experiencing processing delays due to system issues. As a result, please expect delays of up to 48 hours.

We are continuing to monitor the situation and will update as soon as we have further information.

India - Customs Clearance Delays

Applies to Air Express, Air Classic and DPD Direct

Please be advised that due to the Indian government making changes to their Union Budget 2021-22, customs clearance delays of up to 48 hours are expected as customs systems are down. 

We will continue to monitor the situation closely and will update once normal service is expected to resume.

USA - Storm Orlena

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised due to heavy snowfall from Storm Orlena, delays in processing and delivery are to be expected for all parcels going into the East Coast of USA.

As a result of the storm, Governors and local leaders have declared states of emergencies in New York City, New Jersey and Philadelphia.

We are continuing to monitor the situation and will provide further updates where necessary.

Turkey - Customs Regulations Change

Applies to Air Express and Air Classic

Please be advised that Turkish customs have sent a reminder to stress the importance of providing accurate information to cater for a smooth clearance process and avoid delays.

Customers must ensure the following -

  • Accurate description of goods (sample/gifts etc is not accepted)
  • For personal effects, the description must state 2x trousers, books, watch etc.
  • Accurate value of goofs and HS codes are provided
  • Consignees are required to provide ID upon arrival in country
  • Valid in country contact number

Failure to comply will result in delays and may incur storage charges.
Furthermore, for prohibited items, Turkish customs will seize and destroy these items. This will result in a 255 USD penalty fee. See list of prohibited items below:

Product Category Example Items
Animal and Animal Products Live or dead animals
Documents Anti- government propaganda documents, passports
Food Products/ perishable items -
Gambling Related Games -
Monetary Items  Fake money, coins, cash
Personal products Perfumes, cosmetics
Pharmaceutical items Vitamins, drugs
Plants Herb/ Natural Products
Precious Goods

Gold, precious metals/ stones, ivory, jewelry, silver

Spirit Drinks and Products Alcohol, Wine, etc
Tobacco Products or related Cigarette, cigars, electronic cigarettes, tobacco, advertising material, rollers
Weapon related Ammunitions, bullets, firearms, knives
Electronics and Technology Products Drones, remoted controlled machinery

Canada - Address Requirements

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised that the address information needs to be accurate to ensure first time delivery. Failure to provide a valid address may result in a 16 USD address correction fee.

Each piece of information (ConsigneeName/ Attention of, Street Address, City, State, Zip Code, Phone Number and Email Address) should be provided in the data you send to DPD.

The below abbreviations are recommended for use where addresses are long, this will eliminate the possibility of address information being truncated.

Word Abbreviation Word Abbreviation
Street ST Building BLDG
Apartment APT Floor  FLR
Suite STE Room RM
Drive DR Department DEPT
North N Branch BR
East  E Road RD
West  W Southeast SE
South  S Northwest NW
Northeast NE Southwest SW


Please be reminded that parcels addressed to PO Boxes/ Parcel lockers are not accepted on these services. Parcels addressed to PO boxes will be subject to a 10 USD charge.

Saudi Arabia - Abandoned/ Destroyed Fee

Applies to Air Express, Air Classic & DPD Direct

Please be advised there will now be a fee of 3.25 SAR per shipment + 15.0% VAT of value of goods of any shipment which needs to be destroyed whilst under Saudi customs control.

The change has been enforced by in country laws and an official receipt can be provided upon termination of the shipment.

Kuwait Customs Delays

Applies to Air Express, Air Classic & International Mail

Please be advised that Kuwaiti customs are currently experiencing processing delays of up to 48 hours.
This is due to high volumes being injected into the network from all carriers.

We are continuing to monitor the situation and will update as soon as we have further information. 

USA - Storm Eta

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised due to extreme weather conditions caused by Tropical Storm Eta, delivery delays are to be expected in the state of Florida.

We will continue to monitor the situation closely and will provide updates as soon as we have
further information.

South Korea - Customs Charge Change

Applies to Air Express, Air Classic & International Mail

Please be advised that low value shipments into South Korea up to the value of 150 USD (Approximately 114.10 GBP) can be selected for customs inspection and will require a formal entry fee of 5 USD.

Please note all parcels selected for customs inspection will incur this fee, this charge will be collected from the receivers before clearance is completed.

POD Data Issues in Spain

Applies to all international services

Please be advised that we are missing some tracking events for our Spanish exports [exported on or after the
21st October].

Spain have confirmed that their IT team is working hard to resolve the issue and we will continue to work with our Spanish colleagues to provide a solution as soon as possible.

We will work to backdate PODs for all parcels without delivered status.

USA - Storm Zeta 

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised due to extreme weather conditions caused by Storm Zeta, delivery delays are to
be expected in the states of Georgia, Louisiana & Mississippi.

We will continue to monitor the situation closely and will provide updates as soon as we have
further information.

French Network Update

Applies to all International Services

Please be advised that France will go into a national lockdown from tomorrow [30/10/2020]. All non-essential shops will be closed.Our B2C service in France remains "Business as Usual," with no confirmed delays. For B2B deliveries, please ensure the sender checks with the recipient that the business is open and accepting deliveries.
Post-Offices and the majority of PUDO points are expected to remain open, and Customer's will only be able to select PUDO points [in the system] which remain open/available.

We will continue to update the business as the situation develops.

Nigeria Political Situation

Applies to Air Express, Air Classic & International Mail 

Please be advised due to the current civil disturbance taking place in Nigeria, this has resulted in road closures and disruption in Lagos. As a result of this, please expect delivery delays to your parcels.

We are continuing to monitor the situation and will update as soon as we have further information.

COVID - Countrywide Lockdowns

Applies to DPD Classic

Please be advised that Slovenia and Czech Republic have gone into countrywide lockdown. Depots are working as normal and essential shops remain open. We are working with our colleagues to ensure deliveries are made as normal. If the situation changes, we will provide a further update.

Kuwait Customs Delays

Applies to Air Express, Air Classic and International Mail 

Please be advised that Kuwaiti customs are currently experiencing customs processing delays of up to 48 hours. This is due to a customs backlog in country created by increased volumes in the network.

We are continuing to monitor the situation and will update as soon as we have further as soon as we have further information.

DPD Classic Network Update

Applies to DPD Classic 

Due to further delays at the Eurotunnel yesterday, a number of parcels to Classic destinations (collected
16th September) have not been unloaded and will experience a 24-hour delay.

Please note that there are further delays at the Eurotunnel today which could impact parcels collected
17th September. We are monitoring this and working closely with our European colleagues to minimise
any delays, however if there are any further delays to deliveries, we will provide a further update.

DPD Classic Network Update

Applies to DPD Classic

Due to long delays at the Eurotunnel yesterday, a number of parcels to Classic destinations (collected 15th September) have not been unloaded and will experience a 24-hour delay.

Please note that there are further delays at the Eurotunnel today which could impact parcels collected 16th September. We are monitoring this and working closely with our European colleagues to minimise any delays, however if there are any further delays to deliveries, we will provide a further update.

Eurotunnel Delays

Applies to DPD Classic

Please be aware we are currently experiencing outbound delays of up to 3 hours at the Eurotunnel. We are working with our European colleagues to minimise delivery delays where possible.

We are monitoring this and will provide updates on the situation, including any delays incurred.

Hurricane Sally

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised Hurricane Sally is closing in on the US Gulf coast, threatening several southern US states including Florida, Mississippi, Louisiana and Alabama.

The Hurricane has strengthened into a category 2 and is sustaining strong winds, expected to make landfall early Wednesday morning. Several areas are now under mandatory evacuation orders and delivery delays are to be expected.

We will continue to monitor the situation closely and will provide updates as soon as we have further information.

USA - West Coast Wildfires

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised Western US states are battling nearly 100 wildfires with more than half a million people being forced to evacuate their homes.

Wildfires are burning across 12 western US states, with California, Washington state and Oregon being the most impacted by the blazes, fuelled by heat waves and windy conditions.

As a result, please expect delivery delays in USA. We are closely monitoring the situation and will provide updates on any further developments.

Typhoon Haishen - Japan / South Korea

Applies to Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that Typhoon Haishen has hit south-western Japan and has now hit the Korean Peninsula. This has caused widespread disruption and damage, therefore, delays to parcel deliveries are to be expected.

The worst hit areas are in the Kyushu region in Japan and South Korea's eastern North Gyeongsang province. We will continue to monitor the situation closely and will send further updates.

Egypt - Customs Charge

Applies to Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that all inbound volume into Egypt will now be operated through MTS (Misr Technology Services) which is implementing a one window system for clearance. This means all parcels imported into Egypt will now be subject to a service fee of 256 EGP or 12 GBP, irrespective of the value.

This change has been enforced on direction from the Egyptian authorities and will impact all Carriers, please note:

DDP customers - The charges will be billed back to the sender
DAP customers - The charges will be obtained from the recipient in the country

USA - Northern Californian Wildfires

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised that as of Thursday 20th August, wildfires began causing damage and disruption in Northern California.

As a result, delivery delays are expected to Northern California. We are closely monitoring the situation and will provide updates on any further developments.

Kuwait - Customs Duty Charge

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please note that effective immediately, Kuwaiti Customs have introduced a new low-value limit for B2C shipments, exempting shipments with a value of 100 KWT (approx. £249) or less than Customs duty.

Previously, any shipments with a value of under 100 KWT (approx. £249) would have incurred duty charges of 5% of the value of goods. Now, they will not and only shipments above 100 KWT will incur duty charges of 5% of the value of the goods.

Lebanon - Beirut Explosion

Applies to Air Express, Air Classic, DPD Direct & International Mail 

Please be advised following the recent events in Beirut, there will be delays with deliveries, collections and clearance until further notice.

We are closely monitoring the situation and will provide updates on any further developments.

USA - Tropical Storm Isaias

Applies to Air Express, Air Classic, DPD Direct & International Mail 

Please be advised Tropical Storm Isaias has caused damage and disruption throughout the
East Coasts of the USA. The storm, which was downgraded from a Category 1 hurricane
after making landfall in North Carolina, has moved northwards along the coast and into
Vermont.

This has resulted in residents along the East Coast being left without power, with the
storm causing tornadoes, floods, and fires, as well as uprooting trees and damaging homes.
As a result of this, please expect delays in deliveries in the USA. We are closely monitoring
the situation and will provide updates on any further developments.

Oman - Coronavirus Lockdown Restrictions 

Applies to all DPD Customers

Please be advised Oman has gone into lockdown for all areas outside of Muscat from July 25th to 8th August due to a Coronavirus outbreak in the country.

Only parcels destined to Muscat will be delivered within this time period.

Parcels destined to other areas such as Salalah, Nizwa and Sohar will still be exported from the UK, however they will be held at local depots until delivery restrictions are lifted.

Russia Customs Clearance Fee Increase

Applies to DPD Air Express, Air Classic, DPD Direct & International Mail 

Please be advised that effective 1st August 2020, Russian Customs will increase the Clearance Fee per parcel charged to the consignee from 250 Rubles (approx. £2.68) to 500 Rubles (approx. £5.36).

The current duty threshold is ?200 and/or 31 kg per parcel. This clearance fee will impact dutiable shipments imported into Russia, this will be charged to the consignee.

POD Transmission Issue

Applies to those customers who use DPD Classic

Please note that PODs (Proof of Deliveries) are not being transmitted correctly for Spanish parcels, and as a result appear black or blank in DPD tracking systems.

Despite this issue, the parcels are being delivered and the correct POD can be requested via the NICE tool.

Our Spanish colleagues are currently working to resolve the issue, and we will provide further updates as necessary.

Blank PODS in DPD Tracking 

Applies to DPD Classic

Please note that PODs (Proof of Deliveries) are not been transmitted correctly by SEUR, and as a result appear black or blank in our dpd tracking systems.

Despite this issue, the parcels are being delivered and the correct POD can be requested via the NICE tool.

Our Spanish colleagues are currently working to resolve the issue, and we will provide further updates as necessary

KSA VAT Increase - Reminder

Applies to those customers who use Air Express, Air Classic and DPD Direct

Please note that the Saudi Government has announced it will increase the Value Added Tax (VAT) rate and break from the Gulf Cooperation Council's harmonized VAT framework.

Effective from 1st July 2020, the VAT will increase from 5% to 15%. VAT is a consumption Tax that the end-user is obligated to pay and we will be merely acting as a Collection Agent on behalf of the Government.

Import VAT at the rate of 15% will be payable on imports of goods based on the value of shipments cleared at Customs, subject to specific exemptions under applicable law.

Furthermore, Import VAT will also apply on Customs duty (if applicable), based on the value of declared shipments. Parcels over the value of 1000 SAR threshold (or approx £218) will be dutiable and be charged 15% VAT on the duty.

For most commodities in Saudi, duty is around 5%.

For example:

Value of Goods = 1500 SAR (approx £326)
Duty on commodity = 5%
15% VAT on value of goods = 225 SAR (approx £49)
15% VAT on 5% duty rate = 11.25 SAR (approx £2.50)
Total VAT to pay= 236.25 SAR (approx £51.36)

Please note that the duty threshold is 1000 SAR (approx £218), which means if the value of the good exceeds this amount only then will duties by applicable, tax will need to be paid on all commodities regardless of its value.

We will contact consignees to obtain payment of VAT and duties.
However in the event the consignee refuses to pay VAT or refuses to accept the shipment, the relevant charges will be billed back to the customer in accordance with our Terms and Conditions. An administration fee may be applicable.

Saudi Arabia Duty Rates Change

Applies to those customer Air Express, Air Classic and DPD Direct

Further to International Notice 1721 (Saudi Arabia VAT Increase), Customs authorities have now implemented a change to the duty rates on a wide range of products. Please note, parcels with a value of 1000 SAR threshold (or approx £218) will be dutiable at the rates below.

The Value Added Tax will increase from 5% to 15% from 1st July as advised previously (International notice 1721) This will impact all imports under the revised HTS Codes into Saudi Arabia effective 10th June 2020.

See table below with the affected product list, the current and the new duty rates.

 

Product Current Rate New Rate
All food and Beverages (such as live animals, meats and milk products)  0 to 5%  7 to 25%
Mineral products (such as lime and coal)
 5%  15%
Chemicals (such as Acids, Sulphates, Magnesium and Chlorides)
 5% 5.5% to 6.5%
Textile Fabrics and clothing (such as polyvinyl, chloride, adhesive tapes and bags)
 5%  10% to 15%
Plastics and Rubber items    5% 5.5% to 6.5% 
 Building martial's (such stone, marble bathtub/hand washers and ceramic tiles)  5% to 12%  Up to 15%
 Metal products (such as Iron, stainless steel, pipes and tubes  5%  Up to 20%
 Machinery, equipment and parts (such as refrigerators, batteries, crankshafts and filtering machines)  5% to 12% Up to 15% 
 Motor vehicle and spare parts (such as tractors, diesel powered and electric powered vehicles)  5%  15%

 

 

 

 

 

 

 

 

 

 

KSA VAT Increase 

Applies to Air Express, Air Classic and DPD Direct

VAT Increase from 5% to 15%

KSA VAT Increase

Please note that the Saudi Government has announced it will increase the Value Added Tax (VAT) rate and break from the Gulf Cooperation Council's harmonized VAT framework.

Effective from 1st July 2020, the VAT will increase from 5% to 15%. VAT is a consumption Tax that the end-user is obligated to pay and we will be merely acting as a Collection Agent on behalf of the Government.

Import VAT at the rate of 15% will be payable on imports of goods based on the value of shipments cleared at Customs, subject to specific exemptions under applicable law.
Furthermore, Import VAT will also apply on Customs duty (if applicable), based on the value of declared shipments. Parcels over the value of 1000 SAR threshold (or approx £218) will be dutiable and be charged 15% VAT on the duty.

For most commodities in Saudi, duty is around 5%.

For example:

Value of Goods = 1500 SAR (approx £326)
Duty on commodity = 5%
15% VAT on value of goods = 225 SAR (approx £49)
15% VAT on 5% duty rate = 11.25 SAR (approx £2.50)
Total VAT to pay= 236.25 SAR (approx £51.36)

Please note that the duty threshold is 1000 SAR (approx £218), which means if the value of the good exceeds this amount only then will duties by applicable, tax will need to be paid on all commodities regardless of its value.

We will contact consignees to obtain payment of VAT and duties.
However in the event the consignee refuses to pay VAT or refuses to accept the shipment, the relevant charges will be billed back to the customer in accordance with our Terms and Conditions. An administration fee may be applicable.

New Norwegian VAT Scheme

Applies to B2C sellers to Norway 

From 01 April 2020, the Norwegian Tax Authority will introduce a new VAT scheme - VAT On E-commerce (VOEC). B2C sellers to Norway should register for the scheme with the Norwegian tax authority. This can be done on:

https://www.skatteetaten.no/en/business-and-organisation/vat-and-duties/vat/foreign/e-commerce-voec/register/

Registration is mandatory for any customer sending more than 50,000 NOK (approx £3790) of goods to Norway annually. Sellers must supply their VOEC number for shipments of less than 3,000 NOK (approx £230) in value, otherwise this may incur delays.

VAT On E-commerce (VOEC)

International Bank Holiday