Service Updates

 

 

UK Service Bulletin

There are no new updates.

International Service Bulletin

Canada Storms

23/5/2022

Applies to Air Express, Air Classic and DPD Direct 

Please be advised that strong wind storms have hit the Ontario and Quebec provinces of Canada, which has led to power outages and disruptions around these areas.

As a result of this, please expect delivery delays to the above regions.

We are continuing to monitor the situation and will update as soon as we have further information.

Curfew - Sri Lanka

12/5/2022

Applies to Air Express, Air Classic and DPD Direct 

Please be advised that due to the civil disturbances in Sri Lanka, the government has imposed a curfew to ensure the safety of citizens. As a result of this, please expect delivery delays.

We are monitoring the situation closely and will provide an update as soon as we have further information.

Customs Clearance - Turkey

6/5/2022

Applies to Air Express, Air Classic and DPD Direct 

Please note effective from 1st May 2022, there have been some customs changes enforced by the local authorities in Turkey.

For B2C shipments, previously, parcels valued above 1500 EUR would need to go through a formal clearance process. This has now been reduced to 150 EUR, so parcels above this will go through a formal clearance. This is based on the CIF of the parcel.

Previously, goods valued up to 200 EUR were processed as DDP, this has now been reduced to 150 EUR.

The tax rate for products outside EU countries will be 30% (previously this was 20%), and will remain at 18% for those coming within the EU. The consignee will have the option to choose their own Broker for clearance, or use the default option.The below charges wiI1 be applicable for parcels above 150 EUR:-

- Import declaration service charge - 35 USD +VAT

- Physical checking fee - 15 USD +VAT

- Application fee (any special approval or certification) - 20 USD +VAT

If the shipper is DDP, the duty charges will be billed back, along with the above charges listed if the parcel undergoes formal clearance.

If the shipper is DAP, the above charges will be paid by the consignee, however if this is refused by the recipient, these charges will be billed back to the shipper.

As this is a new process, please expect clearance delays in the initial period. It remains imperative that the shipper is providing clear descriptions, HS Codes, Quantities and total prices with currencies.

Duty/Tax Changes - Returns Parcels

27/4/2022

Applies to Air Express and Air Classic

Please be advised for DAP customers only and where duties/taxes are applicable, the following change in process now applies.

Duties/Taxes will now be billed back to the shipper in the 2 scenarios below as the parcel will be precleared:-
1. Where the receivers refuse to pay the duties/taxes, these charges will be billed back and the parcels returned.
2. Where our supplier is unable to make contact with the receiver for the required information, again, the charges will be billed back and parcels returned.

Note that these parcels will initially be reported on the exception report to our Customer Services team, which will give the option to destroy (at lesser charge) and will also request an alternative contact number if required.

If there is no response from the shipper within 9 days, the parcel will be force returned and then these charges will apply

For DDP customers, there are no changes and terms stay the same.

Russia - Suspended Service

25/2/2022

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised due to the ongoing current events, effective immediately, services to Russia will be suspended until further notice.

Any parcels received destined to Russia will be returned back to the sender.

We are monitoring the situation closely and will update if any further changes are made.

Ukraine - Suspended Service

24/2/2022

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised due to the ongoing current events, Ukraine has closed their airspace for commercial flights. As a result, effective immediately, services to Ukraine will be suspended until further notice.

Any parcels received destined to Ukraine will be returned back to the sender.

There are currently no changes to Russia, this is still operational as normal. We are monitoring the situation closely and will update as soon as we have further information.

Russia - Customs Requirements

15/2/2022

Applies to Air Express, Air Classic and DPD Direct

Please be advised for all B2C parcels being sent to Russia, the below information is mandatory by Russian Customs and must be provided:

Recipient Information - The receiver will be contacted via email to provide the following:

  • Consignee's full name (First, Middle, Last)
  • Consignee's passport number
  • Passport serial number
  • Issue date of passport
  • Individuals VAT/TIN number - The TIN number consists of 12 digits and is required for Russian citizens only. If the receiver is not aware of their VAT number, it can be easily obtained here: https://service.nalog.ru/inn.do
  • Issuing Body of Passport
  • Consignee's Date of Birth

Sender Infomation - The following must be provided by the sender in the data they send to DPD:

  • Product URL's - Russia Customs requires the website URL's for each individual item being sent within the shipment. The value declared for each item must match the website URL link provided.

Parcels will be held in the UK for 9 Days pending the ID information from the recipient. Failure to provide this will result in parcels being returned to the sender and could result in potential fines issued by Russian Customs.

In addition to this, as per information shared by Russian Customs, they now have checks in place where they will visit the retailer's site to see if information is visible about delivery through DPD in Russia.

Therefore, it is recommended that on the retailer's website in the ?About Delivery' section, to include the following information about delivery:
Customs clearance and delivery in Russia carried out by DPD Russia. You can read offer here - http://www.dpd.ru/dpd/otpravka/mezhdunarodnaja-otpravka/public-agreement.do2

Failure to present this information on the retailer website may result in refusal of goods at customs clearance, and may lead to Customs seizures/returns of goods.

Bahrain - Customs Changes

16/12/2021

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised that effective from 1st January 2022, the Government of Bahrain has announced the increase in VAT rate from 5% to 10%.

For B2C and B2B shipments, this now means any shipment regardless of value, will now attract VAT at a rate of 10% where as previously, it was at 5%.

United Arab Emirates - Customs Changes

10/12/2021

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised that effective from 1st January 2022, the duty threshold for all shipments arriving into United Arab Emirates will be reduced for 1,000 AED (approx £206) to 300 AED (approx £62).

This means, any shipments above 300 AED, will now attract duties, where as previously, it was anything over 1000 AED. This will impact B2C and B2B customers.

However, it's worth noting, effective May 2022 Dubai Customs will remove the duty threshold for B2B shipments, meaning all B2B shipments to United Arab Emirates will be dutiable regardless of value. A notice will be issued early next year to confirm.

Reminder: There are no changes to the VAT rate, which stays the same at 5%.

Jordan - Customs Changes

27/10/2021

Applies to Air Express, Air Classic and DPD Direct

Please be advised that following recent changes made by Jordanian Customs, all non-document shipments will now be X-Rayed upon inspection.

As a result, please expect delays in clearance for all non-document shipments into Jordan.

Egypt - Customs Changes

28/9/2021

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised that in line with Egyptian customs regulations, with immediate effect an official attorney letter (power of attorney) must be provided by the consignee in order to clear consignments that require formal clearance. This applies to both B2B and B2C shipments.

This will apply for consignments of the following criteria:
- Consignments with a value of more than 2000 USD or
- Consignments with a weight over 50 kgs or
- Consignments that need approval from any authority or
- Re-estimated consignments by customs where they can be considered as commercial, or the value exceeded 2000 USD

Philippines - Customs Charges

23/9/2021

Applies to Air Express and Air Classic 

Please be advised that in line with the Philippines customs administration order, fines and surcharges may be issued if goods are not declared correctly.

These include:
- Mis-declaration as to the quantity of goods
- Mis-declaration as to the quality of the goods
- Mis-declaration as to the description of goods
- Mis-declaration as to the weight and measurement of goods
- Undervaluation and miss classification

It is essential that you continue to declare the correct value and type of goods for customs clearance to avoid government imposed penalties or costs with mis-declaration of imported goods to Philippines. 

Oman - Customs Changes

25/9/2021

Applies to Air Express, Air Classic and DPD Direct 

Further to International Notice 1786, please note effective immediately as per the new regulations applied by Omani customs, all personal shipments, regardless of value are now subject to important VAT at 5%.

Previously goods valued up to the duty threshold of 259 USD did not incur any import VAT.
Please note duty will be applicable should the value of the goods exceed 259 USD, this has not changed.

It remains essential that you continue to correctly declare the value and type of goods for customs clearance to avoid government imposed penalties or costs associated with mis-declaration of imported goods to Oman.

Taiwan Customs Requirement Changes

Applies to Air Express, Air Classic and International Mail

Please be aware that due to a customs regulations change in Taiwan, B2C consignee's must be pre-registered on the ezWay customs app. 

Before the parcels can be exported, checks will be made to ensure that the consignee's are registered and have been authenticated. To facilitate the checks, please ensure that the consignee details provided on the shipment (name/ address / mobile number) are consistent with the consignee's registration details. 

It is vital that the mobile phone number of the reciever is provided to aid the customs clearance. 

The reciever's telephone number needs to contain a valid area code + phone no (sample: "02"- 26271808). The valid area codes in Taiwan are only 02, 003, 04, 004, 005, 006, 007, 008, 09 and then followed by the telephone number. Total number of digits should be 10. 

If the consignee is not registered, the team in Taiwan will contact the consignee and show them how to register, but this will of course incur delays. 

See below links on where the apps can be downloaded for Android and Apple users:

https://play.google.com/store/apps/details?id=com.tradevan.android.forms

https://itunes.apple.com/tw/app/ez-way-%E6%98%93%E5%88%A9%E5%A7%94/id1127781971?mt=8

Oman - Customs Change

Applies to Air Express, Air Classic and DPD Direct

Please note effective immediately as per the new regulation applied by Omani customs, for personal and individual customers there will be a duty free limit of up to 259 USD (Approx. 182 GBP).

Previously VAT at the rate of 5% was charged on all imports of goods into Oman. This change now means goods valued under the threshold will not incur duty and VAT.

It remains essential that you continue to correctly declare the value and type of goods for customs clearance to avoid government imposed penalties or costs associated with mis-declaration of imported goods to Oman.

Qatar - Customs Requirements Change 

Applies to Air Express and Air Classic

Please note effective immediately, the duty threshold for shipments imported into Qatar has changed from QAR 3,000 (Approx. 583 GBP) to QAR 1,000 (Approx. 194 GBP).

As a result of this, any shipment with a value of higher than QAR 1,000 will incur 5% customs duties.

Additionally, for any e-Commerce shipments, please note the following:

  • Valid consignee Qatari ID, this consists of 11 digits and must be provided by the receiver. This information will be requested from the consignee if not initially provided from the sender.
  • Complete consignee address.
  • Correct consignee phone number, excluding the country code, the mobile and landline number consists of 8 digits.

Jordan - Customs Changes

Applies to Air Express, Air Classic and International Mail

Please be advised effective immediately as per the Jordanian customs authority, all inbound low value shipments (up to 200 JOD), consigned to indiviudals are now subject to the below: 

  • Customs fees: 10% of the shipments value with a minimum amount of 5 JOD, charged to the Consignee
  • In the event the consignee refuses to pay these charges, this will be billed back to the sender of the shipment. 

It is very important that the true value and description of the goods is declared on all inbound shipments to Jordan. Penalties may be charged in any case of misdelcaration or sending prohibited items.

Turkey - Customs Regulations Change 

Applies to Air Express and Air Classic

Please be advised that Turkish customs have sent a reminder to stress the importance of providing accurate information to cater for a smooth clearance process and avoid delays.

Customers must ensure the following -

  • Accurate description of goods (sample/gifts etc is not accepted)
  • For personal effects, the description must state 2x trousers, books, watch etc.
  • Accurate value of goofs and HS codes are provided
  • Consignees are required to provide ID upon arrival in country
  • Valid in country contact number

Failure to comply will result in delays and may incur storage charges.
Furthermore, for prohibited items, Turkish customs will seize and destroy these items. This will result in a 255 USD penalty fee. See list of prohibited items below:

Product Category Example Items
Animal and Animal Products Live or dead animals
Documents Anti- government propaganda documents, passports
Food Products/ perishable items -
Gambling Related Games -
Monetary Items  Fake money, coins, cash
Personal products Perfumes, cosmetics
Pharmaceutical items Vitamins, drugs
Plants Herb/ Natural Products
Precious Goods

Gold, precious metals/ stones, ivory, jewelry, silver

Spirit Drinks and Products Alcohol, Wine, etc
Tobacco Products or related Cigarette, cigars, electronic cigarettes, tobacco, advertising material, rollers
Weapon related Ammunitions, bullets, firearms, knives
Electronics and Technology Products Drones, remoted controlled machinery

South Korea - Customs Charge Change

Applies to Air Express, Air Classic & International Mail

Please be advised that low value shipments into South Korea up to the value of 150 USD (Approximately 114.10 GBP) can be selected for customs inspection and will require a formal entry fee of 5 USD.

Please note all parcels selected for customs inspection will incur this fee, this charge will be collected from the receivers before clearance is completed.

Egypt - Customs Charge 

Applies to Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that all inbound volume into Egypt will now be operated through MTS (Misr Technology Services) which is implementing a one window system for clearance. This means all parcels imported into Egypt will now be subject to a service fee of 256 EGP or 12 GBP, irrespective of the value.

This change has been enforced on direction from the Egyptian authorities and will impact all Carriers, please note:

DDP customers - The charges will be billed back to the sender
DAP customers - The charges will be obtained from the recipient in the country

Kuwait - Customs Duty Charge

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please note that effective immediately, Kuwaiti Customs have introduced a new low-value limit for B2C shipments, exempting shipments with a value of 100 KWT (approx. £249) or less than Customs duty.

Previously, any shipments with a value of under 100 KWT (approx. £249) would have incurred duty charges of 5% of the value of goods. Now, they will not and only shipments above 100 KWT will incur duty charges of 5% of the value of the goods.

Russia Customs Clearance Fee Increase 

Applies to DPD Air Express, Air Classic, DPD Direct & International Mail 

Please be advised that effective 1st August 2020, Russian Customs will increase the Clearance Fee per parcel charged to the consignee from 250 Rubles (approx. £2.68) to 500 Rubles (approx. £5.36).

The current duty threshold is ?200 and/or 31 kg per parcel. This clearance fee will impact dutiable shipments imported into Russia, this will be charged to the consignee.

International Bank Holiday