Service Updates

 

 

UK Service Bulletin

No new updates.

International Service Bulletin

Industrial Action in Finland

Applies to all services

Thursday 25 January 2024

Labour Unions in Finland have announced their intention for industrial action commencing 1 and 2 February 2024. As it stands, this will affect airports, ports and other logistical companies. Some Pickup shops may also close.

We are continuing to monitor the situation with our delivery partners who will deliver as much as they are able to in order to minimise any impacts to delivery SLAs, however there may be a 24 hour delay as a result of this.

HS Code Specific Rule Change

Applies to DPD Classic

Wednesday 24 January 2024

As of Wednesday 24 January, DPD Ireland have informed us of a rule change regarding the shipping of HS code 21069098.

Please see below some rules for exporting this HS code to DPD Ireland valid from 25 January 2024:
- Consignments must be B2C
- Combined weight of HS code 21069098 must be below 2kg per consignment

DPD Ireland will not import:
- B2B consignments containing HS code 21069098
- HS code 21069098 when 2kg or more

Industrial Action in France

Applies to all services

Wednesday 24 January 2024

Our delivery partners have made us aware of continued farmer strikes across France. In some areas this is limiting several highways and blocking secondary roads which is limiting linehaul connections and final-mile access.

The main regions affected are Valence, Clermont-Ferrand, Aubenas, Montpellier, Brive-la-Gaillarde, Nitre, Saintes, Angers, Poitiers, Quimper, Brest, Rennes and Vannes. Deliveries to these areas may see a delay as a result.

Adverse Weather in parts of Europe

Applies to all services

Wednesday 24 January 2024

A number of destinations across Europe are currently facing severe weather conditions which may be affecting deliveries in localised areas. Please see below a list of the main affected countries and regions:

Sweden - snow and ice warnings in the eastern regions
Slovakia - flood warnings (specifically in the Michalovce area)
Denmark - flood warnings
Germany & Poland - gale force winds
Irish Sea - many ferries are being cancelled due to high winds

We are continuing to monitor the situation with our delivery partners and minimise any impact to you and your customers, however there may be a 24 hour delay to some parcels.

Strikes in Northern Italy

Applies to DPD Classic

Tuesday 23 January 2024

Drivers strikes have taken place in two depot in Northern Italy, impacting deliveries for 22 January.

The strikes are expected to end and normal service to resume on the 23rd, the team is working to minimise impacts to deliveries during this tine, and to resolve the minor backlog generated from the strikes.

We will monitor the situation and keep you updated of any changes.

Israel / Palestine Conflict - Update

Applies to DPD Direct and DPD Direct Lite

Tuesday 23 January 2024

Further to our previous notice, our DPD Direct and DPD Direct Lite services to Israel will now resume effective 23 January 2024.

As a result of high demand and limited space, the Air Transport Surcharge has been increased to the following effectively immediately. This applies to DPD Direct and DPD Direct Lite volume only.

DPD Direct: £10.23 per kg
DPD Direct Lite: £2.63 per kg

We are monitoring the situation closely and further updates will be provided where applicable.

Denmark, Norway & Sweden - Reduced Airline Capacity

Applies to DPD Direct Lite

Friday 19 January 2024

Please be advised that due to reduced airline capacity for Denmark, Norway and Sweden, we are currently seeing delivery delays of approximately 2-3 days via the DPD Direct Lite service.

We are continuing to monitor the situation and will update once we have further information.

Adverse Weather in Europe

Applies to all services

Wednesday 17 January 2024

Our delivery partners have made us aware of severe weather conditions in Europe today and it's forecasted to remain like that for the rest of the week, including severe snow, rainfall and high winds.

As a consequence of this, there is currently a driving ban in France affecting vehicles over 30 tonnes. Luxembourg's hub is also closed today and there will be no deliveries attempted today. Final mile delays are expected at other destinations due to access restrictions, with parcels likely to be delayed by 24 hours.

Our delivery partners will endeavour to minimise any impact to you and your customers.

Trailer breakdown and parcel delays

Applies to DPD Classic

Wednesday 17 January 2024

Due to a trailer breakdown occurring en-route between Hesingue (FR) and Hörsching (AT), we are expecting a 24 hour delay for parcels to Austria, Czech Republic, Croatia, Slovakia and Slovenia collected between Saturday 13th and Monday 15th January.

This is a one-off issue and we expect normal transit times to resume afterwards. We are monitoring the situation and will keep you updated of any changes.

Australia - Flooding

Applies to all air services

Wednesday 10 January 2024

Please be advised that heavy rain and flash floods are impacting final-mile deliveries to the following regions: Southeast Queensland including Gold Coast, Central and Eastern Victoria.

We are continuing to monitor the situation closely and will provide updates as soon as we have additional information.

Industrial Action in Germany

Applies to all services

Tuesday 9 January 2024

The German Farmers' Association, LSV Germany group and the German Train Drivers' Union (GDL) are planning to protest from 8 January for one week. This is due to the planned abolition of agricultural diesel and vehicle tax exemptions. Demonstrations are planned throughout the country.

As this may result in blockades and delays throughout Germany, our delivery depots are planning different routes for drivers in order to reduce delays, however we expect 24 hour delays in affected areas.

We are continuing to monitor the situation and our partners will be doing everything they can to get all parcels delivered on time.

Customs Changes - Oman

Applies to all air services

Friday 5 January 2024

Please be advised that with effect from 8 February 2024, the following changes will affect customs clearance fees in Oman:

B2C Shipments
All B2C shipments valued under OMR 300 will be subject to a customs fee of OMR 1 per shipment and will be processed through a consolidated customs declaration
All high-value B2C shipments (valued over OMR 300) will be subject to a customs fee of OMR 1 and an individual BOE (bill of entry) fee of OMR 5.
Irrespective of the shipment value, all B2C shipments over 20kg that require approval from the Food Authority must undergo individual customs declaration and are subject to a BOE fee of OMR 5

B2B Shipments
All B2B shipments, regardless of the value, will require individual customs declarations and will incur customs fee of OME 1 and a BOE fee of OMR 15 per shipment

B2B & B2C Shipments
An additional fee of OMR 5 is applicable to all (B2B and B2C) shipments that require approval from the Food Authority

HMRC HS Code Changes

Applies to all services

Tuesday 2 January 2024

From Monday 1 January 2024, HS code changes have been made by HMRC.

The following HS codes have either been abolished or reclassified by HMRC. The HS codes impacted can be found at: https://www.trade-tariff.service.gov.uk/news/stories/tariff-stop-press-notice---20-november-2023

Some examples below include:
Heading 5603 - Textiles
Heading 8517 - Telephone sets and smartphones
Heading 9401 - Seats

Japan Earthquake

Applies to all air services

Tuesday 2 January 2024

Please be advised that due to the Earthquake in Japan on 1 January, delivery delays are to be expected in the following regions: Niigata, Toyama and Shiwaka.

We are continuing to monitor the situation closely and will provide further updates if there are any developments.

Customs Changes - Norway & Malaysia

Applies to all services

Friday 29 December 2023

Norway - VAT Threshold Change
Please be advised that with effect from 1 January 2024, the low-value threshold of NOK 350 will be removed and VAT will be applicable on all goods sent to Norway.

Malaysia - Sales Tax
The Malaysian Government have introduced a new scheme for payment of sales tax, effective 1 January 2024. Sales tax will apply to goods with a ?CIF value' (cost of the product plus the shipping and insurance) up to and including MYR500, known as low-value goods (?LVG').

Registering for Low Value Goods (LVG)
You will be required to register with the Royal Malaysian Customs department if your total sales value of LVG into Malaysia in the previous 12 months exceeds RM500,000 (approximately £84,500). A registered seller will be assigned an LVG registration number and will be required to charge, collect and remit sales tax on LVG. You can register for Malaysian tax using this link: https://lvg.customs.gov.my.

Once registered for GST, you are required to charge and account for 10% sales tax on B2C sales made to customers in Malaysia. This is based on the price of the product, excluding shipping and any other costs. For more information, please refer to: http://www.customs.gov.my//en/_layouts/15/CustomApplication/AnnouncementsDetails.aspx?ID=414

All retailers are requested to provide their GST registration number in the data provided to their carrier.

Adverse Weather - Northern Ireland

Applies to Two Day and Next Day services

Thursday 21 December 2023

Due to adverse weather, we expect an impact on Northern Ireland services for volumes collected on 20 and 21 December.

As a consequence of the high winds, there has been flight and ferry cancellations and roads in the final-mile may be impacted.

Our delivery partners will endeavour to minimise the impact on deliveries. We may see delays of up to 24 hours but we will continue to monitor the situation.

Delays - Kuwait

Applies to all air services

Monday 18 December 2023

Please note that due to the recent passing of Kuwait's Emir, Sheik Nawaf, the teams will not be working at full capacity in Kuwait. This means there are likely to be delays to deliveries this week.

Operations are expected to resume back to full capacity from 20 December.

Delays - High Volumes (Australia and Republic of Ireland)

Applies to all air services

Monday 18 December 2023

Australia - due to high domestic and international volumes in the Australian network, we are experiencing customs clearance and final-mile delays. Therefore, please expect a 48-72 hour delay.

Republic of Ireland (DPD Direct) - due to higher than forecasted volumes in the AN Post network, delivery delays of 24-48 hours are currently to be expected.

Our partners are doing everything possible to get all parcels delivered and we'll continue to monitor the situation over the next few days.

Swiss Duty and VAT Regulations Changes

Applies to all services

Thursday 14 December 2023

Please be aware that from 1 January 2024 the way Switzerland consider and calculate Duty and VAT payments is changing.

Duty payments will no longer be charged to HS codes between chapters 25-35, and 38-97, regardless of goods origin (VAT will still be applied).

VAT standard rates are changing for 7.7% to 8.1% and VAT Reduced Rates are changing from 2.5% to 2.6%.

Tropical Cyclone Jasper

Applies to all air services

Thursday 14 December 2023

Please be advised that Tropical Cyclone Jasper will arrive tonight in Northern Queensland and will impact operations over the next 48 hours.

As a result, delivery delays are to be expected in the following areas: Atherton, Yungaburra, Malanda, Mareeba, Kuranda, Port Douglas, Mossman, Innisfail and Tully.

For all parcel queries, please visit track.dpd.co.uk.

Predict Notification Outage - Netherlands

Applies to DPD Classic

Tuesday 12 December 2023

DPD Netherlands have advised us that they are experiencing a data processing delay for DPD Predict. As a result, some recipients in the Netherlands are receiving Predict notifications late, or not at all. Please note this is not affecting duty payment notifications, only notifications for delivery.

They have created a cross-functional project team to tackle this issue, however it is expected to continue into the next two weeks, as data volumes will remain high. Our colleagues will endeavour to deliver parcels in a timely manner, and we would ask that customers advise recipients that notifications may be late or missed.

 

Industrial Action - Italy

 

Applies to DPD Classic

Wednesday 6 December 2023

We have shared two previous notices regarding industrial action in Italy, and have been made aware of a further 'soft strike' occurring in the Milan area which has created some backlogs.

We will remain close to the situation and monitor any potential delays caused by this, and our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Germany & Republic of Ireland - Delivery Delays

Applies to DPD Direct

Wednesday 6 December 2023

Please be advised that due to higher than forecast volumes in the final mile network over the Peak period, delivery delays of 24-48 hours are to be expected.

Please also note for ROI that due to an IT issue, we're experiencing delays in updating tracking information.

We are continuing to monitor the situation and will update once we have further information.

DPD Direct - EU Clearance Delays

Applies to all air services

Thursday 30 November 2023

Please be advised that due to significantly high volumes, there are currently customs clearance delays in the Dutch cluster.

As a result, please expect 24-48 hour delays in clearance. The main countries affected are: Netherlands, Belgium, Luxembourg, Poland, Germany, Spain, Italy, Austria, Sweden and Denmark.

Australia Clearance Delays

Applies to all air services

Thursday 30 November 2023

Due to higher than forecasted volumes, we are experiencing customs clearance delays locally. Therefore, please expect a 24-48 hour delay.

Please be assured that our partners are doing everything they can to minimise the impact and we will update you on specific delays accordingly.

Adverse Weather in Bulgaria

Applies to all services

Wednesday 29 November 2023

Our partners in Bulgaria have informed us that severe snow has blocked the route our trucks take to get to deliveries for Bulgaria and Greece.

As a consequence of this, there is currently a backlog of trucks stuck on this road and cannot reach Bulgaria, and parcels exported since the 24th will subsequently be delayed.

Our delivery partners will endeavour to minimise the impact on deliveries, but an influx of volume when the roads clear may also result in a backlog to be cleared. They aim to deliver the parcels as soon as possible.

Industrial Action - Italy

Applies to all services

Monday 27 November 2023

We have been made aware of industrial action taking place in Northern areas of Italy.

The next strike action on 29 November may impact deliveries and collections on the day, and there may be an impact on the days following, depending on the backlog.

We will remain close to the situation and monitor for any potential delays caused by this, and our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Israel / Palestine Conflict - Update

Applies to DPD Direct and DPD Direct Lite

Friday 17 November 2023

The ongoing situation in Israel is continuing to cause extensive disruption within the supply chain.

As a result of this, our service via DPD Direct and DPD Direct Lite will be suspended effective immediately. Any parcels received via these services will be returned to the sender.

Further to previous notice, our Air Express and Air Classic services remain available. Delivery delays are still to be expected as flight frequency has reduced.

We are monitoring the situation and will provide further updates.

Industrial Action - Italy

Applies to Air Services

Wednesday 15 November 2023

We have been made aware of industrial action taking place in Northern areas of Italy.

This strike action on the 17 November will likely impact deliveries and collections on the day, and there may be an impact on the days following depending on the backlog.

We will remain close to the situation and monitor for any potential delays caused by this, and our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Singapore GST Changes

Applies to Air Services

Thursday 9 November 2023

With effect from 1 January 2024, the Singapore Government has increased the National Rate Tax (GST) from 8% to 9% in 2024.

The duty threshold will remain at SG$400 so shipments below SG$400 will not require GST payment, except for controlled items.

If the importer has obtained an in-payment permit with an 8% GST rate but is unable to clear their goods by 31 December 2023, they can still use this permit after the date as long as it remains valid. However, the importer must also apply for a GST Short-Payment Permit (SPGST) to address the 1% GST shortfall for their goods before clearing.

Flooding and Heavy Rain in Northern France

Applies to DPD Classic

Thursday 9 November 2023

Please be aware there is currently flooding in the north of France and heavy rain is forecast to continue. The rain is already causing some areas to be blocked.

Our colleagues are taking diversions where possible, but we are seeing impact on some specific postcode areas which are: 62500, 62360, 62650, 62170, 62380, 82650, 62575, 62129, 62910, 62960, 62145.

Our colleagues will do their best to deliver parcels to ensure any impact we see is minimal.

Adverse Weather in France

Applies to DPD Classic, DPD Direct and Colissimo

Thursday 2 November 2023

Following the Ciaran storm which swept across the West of France last night, we would like to inform you that there has been a safety ban on trucks from the Morbihan, Côtes d'Armor, Manche and Finistère regions.

A traffic restriction is also in place for light vehicles in Finistère and in the Saint Malo and Dinard areas.

As a result, delivery delays are to be expected today and tomorrow in the following regions: BREST, QUIMPER, LORIENT, VANNES, SAINT BRIEUC, CARENTAN, CAEN and RENNES Postcode Regions: 29,35,22,56,50

Delays may also occur in Charente-Maritime and Maine-et-Loire

Israel / Palestine Conflict - Update

Applies to Air Express, Air Classic, DPD Direct and DPD Direct Lite

Wednesday 1 November 2023

Further to our other notice, we have now managed to secure flights from 19 October, however there is large demand for space.

As a result of this, the Air Transport Surcharge will now be increased from £2.55 to £7.05 per kg effective 1 November 2023. This applies to Air Express and Air Classic volume only.

Delivery delays are still to be expected as flight frequency has reduced. We are monitoring the situation and will provide further updates.

Adverse Weather in France

Applies to DPD Classic, DPD Direct and Colissimo

Tuesday 31 October 2023

Our partners in France have made us aware that adverse weather conditions are expected on the country's West Coast from 1 November.

As a consequence of this, some roads may be inaccessible, delaying deliveries to certain regions.

Our delivery partners will endeavour to minimise the impact on deliveries. We may see a delay of up to 48 hours but will continue to monitor the situation, and further updates will be issued if required.

See impacted regions below:
Manche, Finistere, Cotes d'Armor, Morbihan, Loire Atlantique, Vendée, Calvados, Seine Maritime, Somme, Pas de Calais and Charente Maritime.

Storm & Flooding - Northern Ireland / Republic of Ireland

Applies to DPD Classic / Air Classic

Friday 20 October 2023

Due to Storm Babet, both Northern Ireland and Republic of Ireland have experienced heavy flooding.

This weather will likely impact roads and affect deliveries and collections.

We will remain close to the situation and monitor for any potential delays caused by this, and our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Industrial Action - Italy

Applies to DPD Classic

Friday 20 October 2023

We have been made aware of industrial action taking place in Northern areas of Italy.

This strike action on 20th and 23rd October will likely impact deliveries and collections on the day, and there may be an impact on the days following depending on the backlog.

We will remain close to the situation and monitor for any potential delays caused by this, and our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Israel / Palestine Conflict - Update

Applies to Air Express, Air Classic, DPD Direct and DPD Direct Lite

Wednesday 18 October 2023

Further to our other notice, we have now managed to secure flights from 19 October. Delivery delays are still to be expected as flight frequency has reduced.

As a result of high demand and limited space, the Air Transport Surcharge has been increased to £2.55 per kg effective immediately. This applies to Air Express and Air Classic volume only.

We are monitoring the situation and will provide further updates.

Israel / Palestine Conflict - Update

Applies to Air Express, Air Classic, DPD Direct and DPD Direct Lite

Wednesday 11 October 2023

Please be advised that due to the ongoing conflict between Israel and Palestine, all flights in and out of Israel are currently suspended. Volume destined to Israel will be held in the UK until further notice and until flights resume.

We are monitoring the situation and will provide further updates.

Israel / Palestine Conflict

Applies to Air Express, Air Classic, DPD Direct and DPD Direct Lite

Monday 9 October 2023

Please be advised that due to the ongoing conflict between Israel and Palestine, delivery delays are to be expected.

Deliveries are continuing to take place in Israel, however anything within a 30km radius to the Gaza Strip is currently suspended.

We are monitoring the situation and will provide further updates.

Storm Agnes in Ireland

Applies to DPD Classic

Wednesday 27 September 2023

Please be aware there is currently a storm on the Irish Sea that is causing some delays for ferries docking in Ireland. We expect with the current weather challenges there will be a 24 hour delay on deliveries until the Storm passes.

Our colleagues will do their best to deliver parcels to ensure any impact we see is minimal.

Landslide in Sweden

Applies to DPD Classic

Wednesday 27 September 2023

A landslide has caused a motorway to collapse in Sweden. The landslide has damaged the E6 motorway between Gothenburg in Sweden and Norway's capital Oslo, near the small town of Stenungsund, which affects around 50km north of Gothenburg.

As a consequence of this, some roads may be inaccessible, delaying deliveries in the immediate area, and connection to Norway may be delayed.

Our delivery partners will endeavour to minimise the impact on deliveries by finding alternative routes, and we expect service impacts to be minimal, and no greater than 24 hours at the most.

Netherlands System Delays

Applies to DPD Classic

Thursday 21 September 2023

Due to an issue in the Netherlands ODS system, shipments exported from the UK through the Netherlands Cluster are seeing a 48 hour delay in clearance.

This is affecting all shipments collected 19-21 September onwards for delivery in Netherlands, Belgium, Luxembourg, Nordics and Poland.

We are working closely with our colleagues to ensure that as soon as the system is online again, all parcels will be processed as quickly as possible.

Gotthard Tunnel Closure

Applies to DPD Classic

Tuesday 12 September 2023

Due to recent damage, the Gotthard tunnel between Switzerland and Italy has been forced to close.

As a result of this closure, the route for our Classic Italy shipments has been diverted to avoid this area. We are working closely with our Italian colleagues to ensure minimal impact as a result whilst repairs are ongoing. Please be aware that recipients may see up to a 24 hour delay to their deliveries as a result.

There is currently no timeframe for the fix of this issue and we expect it to continue for at least the next two weeks.

We will monitor the situation and keep you updated of any changes.

Storm Daniel in Bulgaria, Greece and Italy

Applies to all services

Wednesday 6 September 2023

Please be aware that Storm Daniel has caused flooding in Bulgaria and Greece, and a potential impact to Italy in the coming days.

As a consequence of this, some roads may be inaccessible, delaying deliveries to certain regions.

Regions that will be affected the most are: Thessaly, Sporades, Central and Eastern Stereo, Northern Evia and The Peloponnese.

Our delivery partners will endeavour to minimise the impact on deliveries. We may see delays of up to 48 hours but will continue to monitor the situation and further updates will be issued as required.

India Delivery Delays - G-20 Summit

Applies to all Air services

Wednesday 6 September 2023

Please note that India will be hosting the 18th G-20 Summit on 7-10 September 2023. The Delhi government has ordered all government offices and educational bodies to remain closed on the summit days. As a result, please expect delays to deliveries during this period.

Heavy Rainfall in Southern Madrid

Applies to all Air services

Monday 4 September 2023

Please be aware that heavy rainfall has caused flooding in Southern Madrid, specifically the Toledo region.

As a consequence of this, some roads may be inaccessible, delaying deliveries to certain postcodes.

Our delivery partners will endeavour to minimise the impact on deliveries. We may see delays of up to 48 hours but will continue to monitor the situation, further updates will be issued as required.

Affected postcodes: 45001, 45002, 45003, 45004, 45005, 45006, 45007, 45008, 45009, 45070, 45071, 45080.

Typhoon Saola Warning - Hong Kong

Applies to all Air services

Friday 1 September 2023

Please be advised that a Typhoon warning has been issued in Hong Kong for 1 September 2023 and as a result, delivery delays are to be expected.

We will continue to monitor the situation closely and will provide further updates if there are any developments.

Canada & USA - Address Requirements

Applies to Air Express and Air Classic

Friday 25 August 2023

Please be advised that the address information needs to be accurate to ensure first time delivery. Failure to provide a valid address may result in a £10.50 address correction fee.

Each piece of information (Consignee Name/Attention of, Street Address, City, State, Zip Code, Phone Number and Email Address) should be provided in the data you send to DPD.

The below abbreviations are recommended for use where addresses are long, this will eliminate the possibility of address information being truncated.

Word

Abbreviation

Word

Abbreviation

Street

ST

Building

BLDG

Apartment

APT

Floor

FLR

Suite

STE

Room

RM

Drive

DR

Department

DEPT

North

N

Branch

BR

East

E

Road

RD

West

W

Southeast

SE

South

S

Northwest

NW

Northeast

NE

Southwest

SW

Please be reminded that parcels address to PO boxes / parcel lockers are not accepted on these services.

Another Heatwave in Europe

Applies to DPD Classic, DPD Direct, Air Classic and Air Express

Monday 21 August 2023

Please be aware there is another heatwave in Europe that might impact our service. In the north of Italy there is an expectation for heat to rise above 40 degrees celsius, France will be as high as 40, and Switzerland and Germany are expecting to see high 30s.

Whilst normal operations will remain normal as best as possible, however with the current weather challenges it's important our people work safely.

Our colleagues will do their best to deliver parcels to ensure any impact we see is minimal. Where possible we will issue further notices regarding affecting areas if the storm spreads across additional countries.

Storm Hans in North of Europe

Applies to DPD Classic

Thursday 10 August 2023

Please be aware there is a storm in Norway that may impact our service. Normal operation will remain normal as much as possible with the current weather challenges.

Our colleagues in Norway will do their best to deliver parcels to ensure any impact we see is minimal. Where possible, we will issue further notices regarding areas affected if the storm spreads across additional countries.

2024 Olympic Games Rehearsals - Paris

Applies to Air Services and DPD Classic

Wednesday 2 August 2023

Please be advised in preparation for the 2024 Olympic Games, a series of rehearsals and infrastructure tests will be carried out by organisers and Police in Paris.

As a result, there are going to be road closures in Paris, resulting in traffic disruptions between 16-20 August. Our delivery partners will do everything possible to minimise the impact on deliveries.

We are continuing to monitor the situation and will update once we have further information.

Revised VAT for Turkey

Applies to all air services

Wednesday 2 August 2023

Please note that with immediate effect the VAT for Turkey has changed from 18% to 20%.

The customs duty charges will remain the same at 30% for non-EU countries and 18% for those coming from within the EU.

Pope Francis is visiting Lisbon

Applies to DPD Classic, DPD Direct and DPD Air

Friday 28 July 2023

Please be aware from 1 August and 6 August there is an event in Lisbon where the Pope is visiting, meaning there will be minimal to no collections or deliveries occurring between those dates for postcode areas from 1000 to 1990.

Normal operations will continue in the rest of the country as we expect no other areas to be impacted. Our colleagues in the Lisbon area will do their best to deliver parcels to ensure any impact is minimised.

Heat wave causing wildfires, storms and evacuations

Applies to DPD Classic

Thursday 20 July 2023

Please be aware that while heatwave Cerberus has subsided, a second heatwave Charon has hit Europe. Some countries have been subjected to wildfires and storms, and in some areas people have been evacuated.

Current reports of wildfires are in Greece (West of Athens and Rhodes), Spain (Canary Islands, Catalonia, Las Hurdes in Extremadura and Andalucia), Portugal (North of Lisbon) and France (southwest near Bordeaux). Powerful storms, strong winds and heavy rain in Croatia and Slovenia is halting transportation due to a public health warning.

Whilst normal day to day operations will continue as much as possible, it is important that our workers work safely. Therefore in these areas, some deliveries may incur a delay.

Typhoon Talim Warning - Hong Kong

Applies to all air services

Monday 17 July 2023

Please be advised that a Typhoon warning has been issued in Hong Kong and as a result, delivery delays are to be expected.

We will continue to monitor the situation closely and will provide further updates if there are any developments.

Rising Temperatures in Europe

Applies to DPD Classic

Thursday 13 July 2023

Please be aware that there is a heat wave passing through the South of Europe, impacting many countries where temperatures could reach record highs, including but not limited to the countries above.

Whilst normal day to day operations will continue as much as possible, it's important our workers are safe, so they may run sorter shifts or reduced routes in order to do so. Further to this and as a result of the high temperatures - storms, flooding and fires are becoming more likely in those areas. Where possible, we will issue notices regarding affected areas if this occurs.

Riots in France

Applies to all services

Tuesday 4 July 2023

As you may have seen on the news, there is currently riot action taking place in French cities, predominantly affecting Nanterre, Paris, Lille, Toulouse, Marseilles, Pau and Lyons.

We are not currently seeing any impact on Chronopost operations, but some deliveries may be affected in the mentioned areas due to business closures and damaged buildings. For any delayed deliveries, the correct exception scan will be applied to reflect this.

Our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Netherlands Customs System Issue

Applies to DPD Classic

Friday 30 June 2023

Unfortunately, due to a Customs system issue in the Netherlands cluster, there are 5 trailers that will be unloaded with a 24 hour delay.

The parcels (collected on Thursday 29 June) may incur a 24 hour delay for clearance and connection to destination, however we do expect the majority to still be delivered on time as expected.

We're working closely with our colleagues in Netherlands to minimise the delays as much as possible. Should anything further develop with this situation, we will issue a further update.

Protests in Berlin

Applies to DPD Classic

Tuesday 13 June 2023

We have been informed that climate change protests are taking place in Berlin, with road closures and considerable traffic seen on main roads, we currently have no visibility on how long this will last for.

This has led to delays for parcel delivery within this area, our colleagues are doing everything they can to minimise delays by using alternative transport routes.

We will continue to monitor the delays and issue another update if required.

Tour de France

Applies to all services

Tuesday 13 June 2023

Please be advised that the Tour de France will take place between 1 July and 23 July across France.

Delays may be expected for delivery and pickup in and around the hosting cities. Some roads will be blocked and additional traffic is to be expected.

Our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Italy / Croatia - Flooding

Applies to DPD Classic, Air Classic and Air Express

Wednesday 17 May 2023

We have been informed of flooding in selected areas of Italy, mainly Venice and Emilia Romagna and in multiple locations in Croatia.

This weather will likely impact roads and affect deliveries and pick-ups.

Please see here for a full breakdown of affected final mile depots.

We will remain close to the situation and monitor for any potential delays caused by this, and our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

UK Civil Service Industrial Action

Applies to DPD Classic, DPD Direct and Tracked Mail

Wednesday 26 April 2023

Please be aware that a nationwide industrial action is due to take place in England and France on Friday 28 April until Saturday 29 April.

As a consequence of this, there may be delays to impact the UK Ports inbound and outbound, we are putting provisions in place to minimise the impact of these strikes.

Our delivery partners will endeavour to minimise the impact on deliveries. We may see delays of up to 24 hours but will continue to monitor the situation, further updates will be issues as required.

Customs Regulations Reminder for Canada

Applies to all services

Friday 21 April 2023

Please be advised that all shipments destined to Canada must have clear customs data with full and clear commodity descriptions specifying exactly what is being sent.

Failure to provide this may cause a delay in customs and will be subjected to a customs penalty of 10 USD, which will be billed back to the shipper.

Please refer to the following:
- Customs data must be in English, containing full shipper and consignee name, address and contact details
- Descriptions are not vague (i.e. clothing) and are clear, such as "Men's Leather Jacket"
- If a parcel has more than one item, each item must be listed separately with the individual value

Industrial Action in Norway

Applies to DPD Classic

Tuesday 18 April 2023

We have been informed that our partners, PostNord Norway, are currently being affected by nationwide industrial action since 6am Monday 17 April. We currently have no visibility of how long this will last for.

This has led to delays on ferry routes. Our colleagues are doing everything they can to minimise delays by using alternative transport routes, subsequently this will cause congestion on roads, which may affect transit times.

We will continue to monitor the delays and issue further updates if required.

Ferry Delays to Ireland

Applies to DPD Classic

Thursday 13 April 2023

We have been informed that due to adverse weather conditions on the Irish Sea, there have been some amendments to the sailing time for some of the ferries.

As a result, we expect to see potential delays to the volume due for delivery on Friday 14 April.

DPD Ireland has been alerted and they will do everything they can to ensure minimal impact on the service.

We will continue to monitor this and we will issue a further update as required.

Adverse Weather Conditions in Finland

Applies to DPD Classic

Thursday 13 April 2023

We have been made aware of several tidal winds for Thursday 13 April and may continue until the end of Friday 14 April.

Although we expect minimal impact to service, this could impact ferries arriving to Finland and may delay deliveries as a result.

Our colleagues in Finland will do everything they can to ensure no delays occur. We will continue to monitor this leading into tomorrow.

Nationwide Industrial Action in France

Applies to DPD Classic, DPD Direct and Tracked Mail

Thursday 13 April 2023

Our partners in France have advised us that a nationwide strike is due to take place on Thursday 13 April.

As a result of this, the port of Calais and the Eurotunnel will face high demand from the evening of Wednesday 12 April up until the morning of Friday 14 April.

Whilst the Eurotunnel will see increased demand - as a Eurotunnel customer we will have our capacity protected with secured space on the routes. However, there is likely to be increased traffic in the area as a result. We will make minor changes to our trailer scheduling to ensure that any delays are kept to a minimum.

Austria Weather Warning - Snow & Ice

Applies to DPD Classic

Wednesday 12 April 2023

We have been informed of a weather warning for heavy snowfall in southern Austria.

This weather will likely impact roads and travel up until the end of the week.

We will remain close to the situation and monitor any potential delays caused by this, but we expect minimal impact to deliveries.

Nationwide Industrial Action in France

Applies to DPD Classic, DPD Direct and Tracked Mail

Tuesday 4 April 2023

Our partners in France have advised that a nationwide strike is due to take place on Thursday 6 April.

As a result of this, the port of Calais and the Eurotunnel will face high demand from the evening of Wednesday 5 April up until the morning of Friday 7 April.

Whilst the Eurotunnel will see increased demand - as a Eurotunnel customer we will see capacity protection in place, so will have secured a space on the route. However, there will likely be increased traffic in the area as a result. We will make minor changes to our trailer scheduling to ensure that any delays are kept to a minimum.

Israel Strikes

Applies to Air services

Tuesday 28 March 2023

Please be advised that there are road closures due to ongoing strikes in Israel, customs clearance and final mile deliveries are likely to be impacted.

We are monitoring the situation and will provide further updates.

Ice and Snow in Finland

Applies to DPD Classic

Tuesday 28 March 2023

Please be aware that there are currently adverse weather conditions in Finland for the whole of this week, with ice and snow being present.

We are expecting minimal impact to service from the ice and snow, but it may result in minor delays to transit times between depots and deliveries, should any occur.

Nationwide Industrial Action in France

Applies to DPD Classic, DPD Direct and Tracked Mail

Monday 27 March 2023

Our partners in France have advised that a Nationwide strike is due to take place on Tuesday 28 March.

As a result of this, the port of Calais may close and the Eurotunnel will face high demand from the evening of Monday 27 March until the morning of Wednesday 29 March.

Whilst Eurotunnel will see increased demand - as a Eurotunnel customer we will see capacity protection in place, so will have secured a space on the route. However, there will likely be increased traffic in the area as a result. We will make minor changes to our trailer scheduling to ensure that any delays are kept to a minimum.

Germany Transport - Industrial Action

Applies to DPD Classic

Friday 24 March 2023

We have been informed of industrial action taking place on Monday 27 March which affects the German public transport sector.

This action is expected to cause widespread disruption on railways and airports.

We will remain close to the situation and monitor it for any potential delays caused by this industrial action, but we expect minimal impact to deliveries.

Severe Wind and Storm in Germany

Applies to DPD Classic

Friday 24 March 2023

Please be advised that there is some severe weather in and around Germany that might cause some delays for deliveries today, there's a chance the storm may carry into the weekend. A red warning has been issued in areas of central and southern Germany.

Minimal impact on DPD UK's shipments is expected. We are working with our colleagues in Germany to ensure any delays are kept to a minimum.

Severe Wind causes Ferry Delays into Finland

Applies to DPD Classic

Thursday 16 March 2023

Please be advised that there is some severe weather in and around Finland that might cause some delays for ferries towards the end of this week from Thursday 16th to Saturday 18th March.

Minimal impact on DPD UK shipments is expected. We are working with colleagues to ensure delays are kept to a minimum.

Industrial Action from HMRC and AICES

Applies to DPD Classic, DPD Direct, Air Classic and Air Express

Friday 10 March 2023

Please be advised that there will be a Border Force strike due to take place on Wednesday 15 March.

Minimal to no impact on DPD UK shipments is expected - as a Eurotunnel Customer we will have capacity protection in place, so we'll have secured space on the route. However there will likely be increased traffic in the area as a result. We will make minor changes to our trailer schedules to ensure any delays are kept to a minimum.

Heavy Snowfall in Canada

Applies to DPD Direct and Tracked Mail

Monday 6 March 2023

Please be advised that due to heavy snowfall in Toronto, delivery delays of up to 48 hours are to be expected.

We are continuing to monitor the situation and will update you once we have further information.

UAE Customs Change

Applies to all air services

Friday 3 March 2023

Further to our previous notice, please be advised that effective immediately, UAE customs have now reverted the duty threshold back to 1000 AED (this was reduced to 300 AED from 1 January 2023).

This means that any shipments above 1000 AED will now attract duties, whereas previously it was anything over 300 AED. This affects B2C and B2B customers.

Reminder: there are no changes to the VAT rates which remain at 5%.

Nationwide Industrial Action in France

Applies to DPD Classic and DPD Direct

Thursday 2 March 2023

Our partners in France have advised that a nationwide strike is due to take place on Tuesday 7 March.

As a result of this, the port of Calais may close and the Eurotunnel will face high demand from the evening of Monday 6 March through to the morning of Wednesday 8 March.

Whilst the Eurotunnel will see increased demand - as a Eurotunnel customer we will have capacity protection in place, so we'll have space secured on the routes. However, there will likely be increased traffic in the area as a result.

We will make minor changes to our trailer schedules to ensure any delays are kept to a minimum.

Heavy Snowfall

Applies to DPD Classic

Tuesday 28 February 2023

Please be advised that recent heavy snowfall across the South Eastern Region of France may impact operations. Delays in deliveries may occur to the following areas:

Nice, Gap, Toulon, Digne Les-Bains, Marseille and Avignon.

Our colleagues in France are doing everything possible to prevent delays to deliveries.

Industrial Action - Finland

Applies to DPD Classic, DPD Direct and Tracked Mail

Monday 27 February 2023

Please be aware that strikes for the Finnish Transport Workers Union (AKT) are ongoing as of Monday 27 February. Ferry arrivals will be affected and a small impact of up to 24 hours may be seen.

Our colleagues in Finland are doing everything to support these changes without any significant delays to shipments.

We will issue further communications when we receive information on this.

Winter Storms - USA

Applies to all air services

Friday 24 February 2023

Please be advised that several winter storms across the US today are impacting operations. Delays in delivery are expected to the following cities:

Portland, Minneapolis, Milwaukee, Albany, Westborough, Grand Rapids

We are continuing to monitor this situation and will update as soon as we have further information.

Industrial Action

Applies to DPD Classic, DPD Direct and Tracked Mail

Thursday 16 February 2023

Please be aware that a strike of the Finnish Transport Workers Union (AKT) commenced on Wednesday 15 February. Ferry arrivals were affected and some movement in scheduling has taken place as a result, meaning that connections to our sortation hubs has been limited.

Our colleagues in Finland are doing everything to support these changes without any delay to shipments, however parcels may be impacted by a 24 hour delay as a result.

We expect further strike action to take place in February, so will issue further communications when we get information on this.

Border Force Strikes

Applies to DPD Classic, DPD Direct and Tracked Mail

Tuesday 14 February 2023

Please be aware that nationwide industrial action is due to take place in England and France on Friday 17 February 2023 and will last for four days - 17th, 18th, 19th and 20th February.

As a consequence of this, there may be delays to impact the UK Ports inbound and outbound. We are putting provisions in place to minimise the impact of these strikes.

Our delivery partners will endeavour to minimise the impact on deliveries. We may see delays of up to 24 hours, but will continue to monitor the situation and issue further updates as required.

Cyclone Gabrielle - New Zealand

Monday 13 February 2023

Applies to all air services

Please be advised that due to the impact of a category 3 tropical cyclone, we are experiencing delivery delays across New Zealand. It is expected that the cyclone may impact the length of the country.

We are continuing to monitor this situation and will update you as soon as we have further information.

Turkey Earthquake

Wednesday 8 February 2023

Applies to all air services

Please be advised that as a result of the earthquake in Turkey, delivery delays are to be expected to the following cities:

Kahramanmara?, Gaziantep, Hatay, Osmaniye, Adana, Malayca, ?anl?urfa, Diyarbakir and Ad?yaman.

We are continuing to monitor the situation and we'll update you as soon as we have further information.

Industrial Action - UK Ports and Airports

Monday 30 January 2023

Applies to DPD Classic, DPD Direct and Tracked Mail

Please be aware that nationwide industrial action is due to take place in England on Wednesday 1 February 2023.

As a consequence of this, we expect delays to impact the Airport Departures and the UK Ports inbound and outbound, although the military will be supporting operations to minimise any impact.

Our delivery partners will endeavour to minimise the impact on deliveries. We currently expect delays of up to 24 hours but will continue to monitor the situation, further updates will be issued as required.

Extreme flooding

Monday 30 January 2023

Applies to all air services

Please be advised that due to severe weather conditions, extreme flooding and road closures is resulting in delivery delays to the following impacted areas:

Northland, Wellsford/Warkworth, Auckland, The Coromandel

We are continuing to monitor the situation and will update as soon as we have further information.

Enrichment System Delay - Netherlands and onward destinations

19 January 2023

Applies to DPD Classic

Please be aware that we have seen delays to approximately 10% of parcels being cleared through the Netherlands Cluster, due to system delays with the enrichment process. These delays aren't specific to any customers or lanes but can cause up to 24 hours delay for clearance.

A fix is being implemented for this one on 20 January, this will be closely monitored.

International Bank Holiday
Click here for DPD Classic's 2023 bank holiday shipping dates.