Service Updates

UK Service Bulletin

No new updates.

International Service Bulletin

Adverse Weather in France

Applies to DPD Classic, DPD Direct and Colissimo

Thursday 2 November 2023

Following the Ciaran storm which swept across the West of France last night, we would like to inform you that there has been a safety ban on trucks from the Morbihan, Côtes d'Armor, Manche and Finistère regions.

A traffic restriction is also in place for light vehicles in Finistère and in the Saint Malo and Dinard areas.

As a result, delivery delays are to be expected today and tomorrow in the following regions: BREST, QUIMPER, LORIENT, VANNES, SAINT BRIEUC, CARENTAN, CAEN and RENNES Postcode Regions: 29,35,22,56,50

Delays may also occur in Charente-Maritime and Maine-et-Loire

Israel / Palestine Conflict - Update

Applies to Air Express, Air Classic, DPD Direct and DPD Direct Lite

Wednesday 1 November 2023

Further to our other notice, we have now managed to secure flights from 19 October, however there is large demand for space.

As a result of this, the Air Transport Surcharge will now be increased from £2.55 to £7.05 per kg effective 1 November 2023. This applies to Air Express and Air Classic volume only.

Delivery delays are still to be expected as flight frequency has reduced. We are monitoring the situation and will provide further updates.

Adverse Weather in France

Applies to DPD Classic, DPD Direct and Colissimo

Tuesday 31 October 2023

Our partners in France have made us aware that adverse weather conditions are expected on the country's West Coast from 1 November.

As a consequence of this, some roads may be inaccessible, delaying deliveries to certain regions.

Our delivery partners will endeavour to minimise the impact on deliveries. We may see a delay of up to 48 hours but will continue to monitor the situation, and further updates will be issued if required.

See impacted regions below:
Manche, Finistere, Cotes d'Armor, Morbihan, Loire Atlantique, Vendée, Calvados, Seine Maritime, Somme, Pas de Calais and Charente Maritime.

Storm & Flooding - Northern Ireland / Republic of Ireland

Applies to DPD Classic / Air Classic

Friday 20 October 2023

Due to Storm Babet, both Northern Ireland and Republic of Ireland have experienced heavy flooding.

This weather will likely impact roads and affect deliveries and collections.

We will remain close to the situation and monitor for any potential delays caused by this, and our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Industrial Action - Italy

Applies to DPD Classic

Friday 20 October 2023

We have been made aware of industrial action taking place in Northern areas of Italy.

This strike action on 20th and 23rd October will likely impact deliveries and collections on the day, and there may be an impact on the days following depending on the backlog.

We will remain close to the situation and monitor for any potential delays caused by this, and our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Israel / Palestine Conflict - Update

Applies to Air Express, Air Classic, DPD Direct and DPD Direct Lite

Wednesday 18 October 2023

Further to our other notice, we have now managed to secure flights from 19 October. Delivery delays are still to be expected as flight frequency has reduced.

As a result of high demand and limited space, the Air Transport Surcharge has been increased to £2.55 per kg effective immediately. This applies to Air Express and Air Classic volume only.

We are monitoring the situation and will provide further updates.

Israel / Palestine Conflict - Update

Applies to Air Express, Air Classic, DPD Direct and DPD Direct Lite

Wednesday 11 October 2023

Please be advised that due to the ongoing conflict between Israel and Palestine, all flights in and out of Israel are currently suspended. Volume destined to Israel will be held in the UK until further notice and until flights resume.

We are monitoring the situation and will provide further updates.

Israel / Palestine Conflict

Applies to Air Express, Air Classic, DPD Direct and DPD Direct Lite

Monday 9 October 2023

Please be advised that due to the ongoing conflict between Israel and Palestine, delivery delays are to be expected.

Deliveries are continuing to take place in Israel, however anything within a 30km radius to the Gaza Strip is currently suspended.

We are monitoring the situation and will provide further updates.

Storm Agnes in Ireland

Applies to DPD Classic

Wednesday 27 September 2023

Please be aware there is currently a storm on the Irish Sea that is causing some delays for ferries docking in Ireland. We expect with the current weather challenges there will be a 24 hour delay on deliveries until the Storm passes.

Our colleagues will do their best to deliver parcels to ensure any impact we see is minimal.

Landslide in Sweden

Applies to DPD Classic

Wednesday 27 September 2023

A landslide has caused a motorway to collapse in Sweden. The landslide has damaged the E6 motorway between Gothenburg in Sweden and Norway's capital Oslo, near the small town of Stenungsund, which affects around 50km north of Gothenburg.

As a consequence of this, some roads may be inaccessible, delaying deliveries in the immediate area, and connection to Norway may be delayed.

Our delivery partners will endeavour to minimise the impact on deliveries by finding alternative routes, and we expect service impacts to be minimal, and no greater than 24 hours at the most.

Netherlands System Delays

Applies to DPD Classic

Thursday 21 September 2023

Due to an issue in the Netherlands ODS system, shipments exported from the UK through the Netherlands Cluster are seeing a 48 hour delay in clearance.

This is affecting all shipments collected 19-21 September onwards for delivery in Netherlands, Belgium, Luxembourg, Nordics and Poland.

We are working closely with our colleagues to ensure that as soon as the system is online again, all parcels will be processed as quickly as possible.

Gotthard Tunnel Closure

Applies to DPD Classic

Tuesday 12 September 2023

Due to recent damage, the Gotthard tunnel between Switzerland and Italy has been forced to close.

As a result of this closure, the route for our Classic Italy shipments has been diverted to avoid this area. We are working closely with our Italian colleagues to ensure minimal impact as a result whilst repairs are ongoing. Please be aware that recipients may see up to a 24 hour delay to their deliveries as a result.

There is currently no timeframe for the fix of this issue and we expect it to continue for at least the next two weeks.

We will monitor the situation and keep you updated of any changes.

Storm Daniel in Bulgaria, Greece and Italy

Applies to all services

Wednesday 6 September 2023

Please be aware that Storm Daniel has caused flooding in Bulgaria and Greece, and a potential impact to Italy in the coming days.

As a consequence of this, some roads may be inaccessible, delaying deliveries to certain regions.

Regions that will be affected the most are: Thessaly, Sporades, Central and Eastern Stereo, Northern Evia and The Peloponnese.

Our delivery partners will endeavour to minimise the impact on deliveries. We may see delays of up to 48 hours but will continue to monitor the situation and further updates will be issued as required.

India Delivery Delays - G-20 Summit

Applies to all Air services

Wednesday 6 September 2023

Please note that India will be hosting the 18th G-20 Summit on 7-10 September 2023. The Delhi government has ordered all government offices and educational bodies to remain closed on the summit days. As a result, please expect delays to deliveries during this period.

Heavy Rainfall in Southern Madrid

Applies to all Air services

Monday 4 September 2023

Please be aware that heavy rainfall has caused flooding in Southern Madrid, specifically the Toledo region.

As a consequence of this, some roads may be inaccessible, delaying deliveries to certain postcodes.

Our delivery partners will endeavour to minimise the impact on deliveries. We may see delays of up to 48 hours but will continue to monitor the situation, further updates will be issued as required.

Affected postcodes: 45001, 45002, 45003, 45004, 45005, 45006, 45007, 45008, 45009, 45070, 45071, 45080.

Typhoon Saola Warning - Hong Kong

Applies to all Air services

Friday 1 September 2023

Please be advised that a Typhoon warning has been issued in Hong Kong for 1 September 2023 and as a result, delivery delays are to be expected.

We will continue to monitor the situation closely and will provide further updates if there are any developments.

Canada & USA - Address Requirements

Applies to Air Express and Air Classic

Friday 25 August 2023

Please be advised that the address information needs to be accurate to ensure first time delivery. Failure to provide a valid address may result in a £10.50 address correction fee.

Each piece of information (Consignee Name/Attention of, Street Address, City, State, Zip Code, Phone Number and Email Address) should be provided in the data you send to DPD.

The below abbreviations are recommended for use where addresses are long, this will eliminate the possibility of address information being truncated.

Word	Abbreviation	Word	Abbreviation
Street	ST	Building	BLDG
Apartment	APT	Floor	FLR
Suite	STE	Room	RM
Drive	DR	Department	DEPT
North	N	Branch	BR
East	E	Road	RD
West	W	Southeast	SE
South	S	Northwest	NW
Northeast	NE	Southwest	SW

Please be reminded that parcels address to PO boxes / parcel lockers are not accepted on these services.

Another Heatwave in Europe

Applies to DPD Classic, DPD Direct, Air Classic and Air Express

Monday 21 August 2023

Please be aware there is another heatwave in Europe that might impact our service. In the north of Italy there is an expectation for heat to rise above 40 degrees celsius, France will be as high as 40, and Switzerland and Germany are expecting to see high 30s.

Whilst normal operations will remain normal as best as possible, however with the current weather challenges it's important our people work safely.

Our colleagues will do their best to deliver parcels to ensure any impact we see is minimal. Where possible we will issue further notices regarding affecting areas if the storm spreads across additional countries.

Storm Hans in North of Europe

Applies to DPD Classic

Thursday 10 August 2023

Please be aware there is a storm in Norway that may impact our service. Normal operation will remain normal as much as possible with the current weather challenges.

Our colleagues in Norway will do their best to deliver parcels to ensure any impact we see is minimal. Where possible, we will issue further notices regarding areas affected if the storm spreads across additional countries.

2024 Olympic Games Rehearsals - Paris

Applies to Air Services and DPD Classic

Wednesday 2 August 2023

Please be advised in preparation for the 2024 Olympic Games, a series of rehearsals and infrastructure tests will be carried out by organisers and Police in Paris.

As a result, there are going to be road closures in Paris, resulting in traffic disruptions between 16-20 August. Our delivery partners will do everything possible to minimise the impact on deliveries.

We are continuing to monitor the situation and will update once we have further information.

Revised VAT for Turkey

Applies to all air services

Wednesday 2 August 2023

Please note that with immediate effect the VAT for Turkey has changed from 18% to 20%.

The customs duty charges will remain the same at 30% for non-EU countries and 18% for those coming from within the EU.

Pope Francis is visiting Lisbon

Applies to DPD Classic, DPD Direct and DPD Air

Friday 28 July 2023

Please be aware from 1 August and 6 August there is an event in Lisbon where the Pope is visiting, meaning there will be minimal to no collections or deliveries occurring between those dates for postcode areas from 1000 to 1990.

Normal operations will continue in the rest of the country as we expect no other areas to be impacted. Our colleagues in the Lisbon area will do their best to deliver parcels to ensure any impact is minimised.

Heat wave causing wildfires, storms and evacuations

Applies to DPD Classic

Thursday 20 July 2023

Please be aware that while heatwave Cerberus has subsided, a second heatwave Charon has hit Europe. Some countries have been subjected to wildfires and storms, and in some areas people have been evacuated.

Current reports of wildfires are in Greece (West of Athens and Rhodes), Spain (Canary Islands, Catalonia, Las Hurdes in Extremadura and Andalucia), Portugal (North of Lisbon) and France (southwest near Bordeaux). Powerful storms, strong winds and heavy rain in Croatia and Slovenia is halting transportation due to a public health warning.

Whilst normal day to day operations will continue as much as possible, it is important that our workers work safely. Therefore in these areas, some deliveries may incur a delay.

Typhoon Talim Warning - Hong Kong

Applies to all air services

Monday 17 July 2023

Please be advised that a Typhoon warning has been issued in Hong Kong and as a result, delivery delays are to be expected.

We will continue to monitor the situation closely and will provide further updates if there are any developments.

Rising Temperatures in Europe

Applies to DPD Classic

Thursday 13 July 2023

Please be aware that there is a heat wave passing through the South of Europe, impacting many countries where temperatures could reach record highs, including but not limited to the countries above.

Whilst normal day to day operations will continue as much as possible, it's important our workers are safe, so they may run sorter shifts or reduced routes in order to do so. Further to this and as a result of the high temperatures - storms, flooding and fires are becoming more likely in those areas. Where possible, we will issue notices regarding affected areas if this occurs.

Riots in France

Applies to all services

Tuesday 4 July 2023

As you may have seen on the news, there is currently riot action taking place in French cities, predominantly affecting Nanterre, Paris, Lille, Toulouse, Marseilles, Pau and Lyons.

We are not currently seeing any impact on Chronopost operations, but some deliveries may be affected in the mentioned areas due to business closures and damaged buildings. For any delayed deliveries, the correct exception scan will be applied to reflect this.

Our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Netherlands Customs System Issue

Applies to DPD Classic

Friday 30 June 2023

Unfortunately, due to a Customs system issue in the Netherlands cluster, there are 5 trailers that will be unloaded with a 24 hour delay.

The parcels (collected on Thursday 29 June) may incur a 24 hour delay for clearance and connection to destination, however we do expect the majority to still be delivered on time as expected.

We're working closely with our colleagues in Netherlands to minimise the delays as much as possible. Should anything further develop with this situation, we will issue a further update.

Protests in Berlin

Applies to DPD Classic

Tuesday 13 June 2023

We have been informed that climate change protests are taking place in Berlin, with road closures and considerable traffic seen on main roads, we currently have no visibility on how long this will last for.

This has led to delays for parcel delivery within this area, our colleagues are doing everything they can to minimise delays by using alternative transport routes.

We will continue to monitor the delays and issue another update if required.

Tour de France

Applies to all services

Tuesday 13 June 2023

Please be advised that the Tour de France will take place between 1 July and 23 July across France.

Delays may be expected for delivery and pickup in and around the hosting cities. Some roads will be blocked and additional traffic is to be expected.

Our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Italy / Croatia - Flooding

Applies to DPD Classic, Air Classic and Air Express

Wednesday 17 May 2023

We have been informed of flooding in selected areas of Italy, mainly Venice and Emilia Romagna and in multiple locations in Croatia.

This weather will likely impact roads and affect deliveries and pick-ups.

Please see here for a full breakdown of affected final mile depots.

We will remain close to the situation and monitor for any potential delays caused by this, and our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

UK Civil Service Industrial Action

Applies to DPD Classic, DPD Direct and Tracked Mail

Wednesday 26 April 2023

Please be aware that a nationwide industrial action is due to take place in England and France on Friday 28 April until Saturday 29 April.

As a consequence of this, there may be delays to impact the UK Ports inbound and outbound, we are putting provisions in place to minimise the impact of these strikes.

Our delivery partners will endeavour to minimise the impact on deliveries. We may see delays of up to 24 hours but will continue to monitor the situation, further updates will be issues as required.

Customs Regulations Reminder for Canada

Applies to all services

Friday 21 April 2023

Please be advised that all shipments destined to Canada must have clear customs data with full and clear commodity descriptions specifying exactly what is being sent.

Failure to provide this may cause a delay in customs and will be subjected to a customs penalty of 10 USD, which will be billed back to the shipper.

Please refer to the following:
- Customs data must be in English, containing full shipper and consignee name, address and contact details
- Descriptions are not vague (i.e. clothing) and are clear, such as "Men's Leather Jacket"
- If a parcel has more than one item, each item must be listed separately with the individual value

Industrial Action in Norway

Applies to DPD Classic

Tuesday 18 April 2023

We have been informed that our partners, PostNord Norway, are currently being affected by nationwide industrial action since 6am Monday 17 April. We currently have no visibility of how long this will last for.

This has led to delays on ferry routes. Our colleagues are doing everything they can to minimise delays by using alternative transport routes, subsequently this will cause congestion on roads, which may affect transit times.

We will continue to monitor the delays and issue further updates if required.

Ferry Delays to Ireland

Applies to DPD Classic

Thursday 13 April 2023

We have been informed that due to adverse weather conditions on the Irish Sea, there have been some amendments to the sailing time for some of the ferries.

As a result, we expect to see potential delays to the volume due for delivery on Friday 14 April.

DPD Ireland has been alerted and they will do everything they can to ensure minimal impact on the service.

We will continue to monitor this and we will issue a further update as required.

Adverse Weather Conditions in Finland

Applies to DPD Classic

Thursday 13 April 2023

We have been made aware of several tidal winds for Thursday 13 April and may continue until the end of Friday 14 April.

Although we expect minimal impact to service, this could impact ferries arriving to Finland and may delay deliveries as a result.

Our colleagues in Finland will do everything they can to ensure no delays occur. We will continue to monitor this leading into tomorrow.

Nationwide Industrial Action in France

Applies to DPD Classic, DPD Direct and Tracked Mail

Thursday 13 April 2023

Our partners in France have advised us that a nationwide strike is due to take place on Thursday 13 April.

As a result of this, the port of Calais and the Eurotunnel will face high demand from the evening of Wednesday 12 April up until the morning of Friday 14 April.

Whilst the Eurotunnel will see increased demand - as a Eurotunnel customer we will have our capacity protected with secured space on the routes. However, there is likely to be increased traffic in the area as a result. We will make minor changes to our trailer scheduling to ensure that any delays are kept to a minimum.

Austria Weather Warning - Snow & Ice

Applies to DPD Classic

Wednesday 12 April 2023

We have been informed of a weather warning for heavy snowfall in southern Austria.

This weather will likely impact roads and travel up until the end of the week.

We will remain close to the situation and monitor any potential delays caused by this, but we expect minimal impact to deliveries.

Nationwide Industrial Action in France

Applies to DPD Classic, DPD Direct and Tracked Mail

Tuesday 4 April 2023

Our partners in France have advised that a nationwide strike is due to take place on Thursday 6 April.

As a result of this, the port of Calais and the Eurotunnel will face high demand from the evening of Wednesday 5 April up until the morning of Friday 7 April.

Whilst the Eurotunnel will see increased demand - as a Eurotunnel customer we will see capacity protection in place, so will have secured a space on the route. However, there will likely be increased traffic in the area as a result. We will make minor changes to our trailer scheduling to ensure that any delays are kept to a minimum.

Israel Strikes

Applies to Air services

Tuesday 28 March 2023

Please be advised that there are road closures due to ongoing strikes in Israel, customs clearance and final mile deliveries are likely to be impacted.

We are monitoring the situation and will provide further updates.

Ice and Snow in Finland

Applies to DPD Classic

Tuesday 28 March 2023

Please be aware that there are currently adverse weather conditions in Finland for the whole of this week, with ice and snow being present.

We are expecting minimal impact to service from the ice and snow, but it may result in minor delays to transit times between depots and deliveries, should any occur.

Nationwide Industrial Action in France

Applies to DPD Classic, DPD Direct and Tracked Mail

Monday 27 March 2023

Our partners in France have advised that a Nationwide strike is due to take place on Tuesday 28 March.

As a result of this, the port of Calais may close and the Eurotunnel will face high demand from the evening of Monday 27 March until the morning of Wednesday 29 March.

Whilst Eurotunnel will see increased demand - as a Eurotunnel customer we will see capacity protection in place, so will have secured a space on the route. However, there will likely be increased traffic in the area as a result. We will make minor changes to our trailer scheduling to ensure that any delays are kept to a minimum.

Germany Transport - Industrial Action

Applies to DPD Classic

Friday 24 March 2023

We have been informed of industrial action taking place on Monday 27 March which affects the German public transport sector.

This action is expected to cause widespread disruption on railways and airports.

We will remain close to the situation and monitor it for any potential delays caused by this industrial action, but we expect minimal impact to deliveries.

Severe Wind and Storm in Germany

Applies to DPD Classic

Friday 24 March 2023

Please be advised that there is some severe weather in and around Germany that might cause some delays for deliveries today, there's a chance the storm may carry into the weekend. A red warning has been issued in areas of central and southern Germany.

Minimal impact on DPD UK's shipments is expected. We are working with our colleagues in Germany to ensure any delays are kept to a minimum.

Severe Wind causes Ferry Delays into Finland

Applies to DPD Classic

Thursday 16 March 2023

Please be advised that there is some severe weather in and around Finland that might cause some delays for ferries towards the end of this week from Thursday 16th to Saturday 18th March.

Minimal impact on DPD UK shipments is expected. We are working with colleagues to ensure delays are kept to a minimum.

Industrial Action from HMRC and AICES

Applies to DPD Classic, DPD Direct, Air Classic and Air Express

Friday 10 March 2023

Please be advised that there will be a Border Force strike due to take place on Wednesday 15 March.

Minimal to no impact on DPD UK shipments is expected - as a Eurotunnel Customer we will have capacity protection in place, so we'll have secured space on the route. However there will likely be increased traffic in the area as a result. We will make minor changes to our trailer schedules to ensure any delays are kept to a minimum.

Heavy Snowfall in Canada

Applies to DPD Direct and Tracked Mail

Monday 6 March 2023

Please be advised that due to heavy snowfall in Toronto, delivery delays of up to 48 hours are to be expected.

We are continuing to monitor the situation and will update you once we have further information.

UAE Customs Change

Applies to all air services

Friday 3 March 2023

Further to our previous notice, please be advised that effective immediately, UAE customs have now reverted the duty threshold back to 1000 AED (this was reduced to 300 AED from 1 January 2023).

This means that any shipments above 1000 AED will now attract duties, whereas previously it was anything over 300 AED. This affects B2C and B2B customers.

Reminder: there are no changes to the VAT rates which remain at 5%.

Nationwide Industrial Action in France

Applies to DPD Classic and DPD Direct

Thursday 2 March 2023

Our partners in France have advised that a nationwide strike is due to take place on Tuesday 7 March.

As a result of this, the port of Calais may close and the Eurotunnel will face high demand from the evening of Monday 6 March through to the morning of Wednesday 8 March.

Whilst the Eurotunnel will see increased demand - as a Eurotunnel customer we will have capacity protection in place, so we'll have space secured on the routes. However, there will likely be increased traffic in the area as a result.

We will make minor changes to our trailer schedules to ensure any delays are kept to a minimum.

Heavy Snowfall

Applies to DPD Classic

Tuesday 28 February 2023

Please be advised that recent heavy snowfall across the South Eastern Region of France may impact operations. Delays in deliveries may occur to the following areas:

Nice, Gap, Toulon, Digne Les-Bains, Marseille and Avignon.

Our colleagues in France are doing everything possible to prevent delays to deliveries.

Industrial Action - Finland

Applies to DPD Classic, DPD Direct and Tracked Mail

Monday 27 February 2023

Please be aware that strikes for the Finnish Transport Workers Union (AKT) are ongoing as of Monday 27 February. Ferry arrivals will be affected and a small impact of up to 24 hours may be seen.

Our colleagues in Finland are doing everything to support these changes without any significant delays to shipments.

We will issue further communications when we receive information on this.

Winter Storms - USA

Applies to all air services

Friday 24 February 2023

Please be advised that several winter storms across the US today are impacting operations. Delays in delivery are expected to the following cities:

Portland, Minneapolis, Milwaukee, Albany, Westborough, Grand Rapids

We are continuing to monitor this situation and will update as soon as we have further information.

Industrial Action

Applies to DPD Classic, DPD Direct and Tracked Mail

Thursday 16 February 2023

Please be aware that a strike of the Finnish Transport Workers Union (AKT) commenced on Wednesday 15 February. Ferry arrivals were affected and some movement in scheduling has taken place as a result, meaning that connections to our sortation hubs has been limited.

Our colleagues in Finland are doing everything to support these changes without any delay to shipments, however parcels may be impacted by a 24 hour delay as a result.

We expect further strike action to take place in February, so will issue further communications when we get information on this.

Border Force Strikes

Applies to DPD Classic, DPD Direct and Tracked Mail

Tuesday 14 February 2023

Please be aware that nationwide industrial action is due to take place in England and France on Friday 17 February 2023 and will last for four days - 17th, 18th, 19th and 20th February.

As a consequence of this, there may be delays to impact the UK Ports inbound and outbound. We are putting provisions in place to minimise the impact of these strikes.

Our delivery partners will endeavour to minimise the impact on deliveries. We may see delays of up to 24 hours, but will continue to monitor the situation and issue further updates as required.

Cyclone Gabrielle - New Zealand

Monday 13 February 2023

Applies to all air services

Please be advised that due to the impact of a category 3 tropical cyclone, we are experiencing delivery delays across New Zealand. It is expected that the cyclone may impact the length of the country.

We are continuing to monitor this situation and will update you as soon as we have further information.

Turkey Earthquake

Wednesday 8 February 2023

Applies to all air services

Please be advised that as a result of the earthquake in Turkey, delivery delays are to be expected to the following cities:

Kahramanmara?, Gaziantep, Hatay, Osmaniye, Adana, Malayca, ?anl?urfa, Diyarbakir and Ad?yaman.

We are continuing to monitor the situation and we'll update you as soon as we have further information.

Industrial Action - UK Ports and Airports

Monday 30 January 2023

Applies to DPD Classic, DPD Direct and Tracked Mail

Please be aware that nationwide industrial action is due to take place in England on Wednesday 1 February 2023.

As a consequence of this, we expect delays to impact the Airport Departures and the UK Ports inbound and outbound, although the military will be supporting operations to minimise any impact.

Our delivery partners will endeavour to minimise the impact on deliveries. We currently expect delays of up to 24 hours but will continue to monitor the situation, further updates will be issued as required.

Extreme flooding

Monday 30 January 2023

Applies to all air services

Please be advised that due to severe weather conditions, extreme flooding and road closures is resulting in delivery delays to the following impacted areas:

Northland, Wellsford/Warkworth, Auckland, The Coromandel

We are continuing to monitor the situation and will update as soon as we have further information.

Enrichment System Delay - Netherlands and onward destinations

19 January 2023

Applies to DPD Classic

Please be aware that we have seen delays to approximately 10% of parcels being cleared through the Netherlands Cluster, due to system delays with the enrichment process. These delays aren't specific to any customers or lanes but can cause up to 24 hours delay for clearance.

A fix is being implemented for this one on 20 January, this will be closely monitored.

Industrial Action in France

17 January 2022

Applies to DPD Classic

Please be aware that nationwide industrial action is due to take place on Thursday 19 January 2023 in France.

As a consequence of this, we expect delays to impact the French network as well as onward connections.

Our delivery partners will endeavour to minimise the impact on deliveries. We currently expect delays of up to 24 hours but will continue to monitor the situation, further updates will be issued as required.

Heavy Rainfall - Australia & New Zealand

16 January 2022

Applies to all Air Services

Please be advised that intensive rainfall due to ex-Tropical Cyclone Hail is causing hazardous conditions and floods for the below country areas and delivery delays may be expected.

Australia - Queensland
New Zealand - Coromandel, Whitianga, Whangamata, Whangarei, Napier, Wairoa, Gisborne

TD Express IT Service Provider Outage - Italy / Austria

13 January 2022

Applies to DPD Classic

As reported on Wednesday, TD Express have had a critical IT system outage that is affecting imports and exports. This outage has continued through today, and are still awaiting on a timeline for resolution.

TD Express and their service provider have been able to re-establish user access, however EDI access is currently still blocked no timeframe on when this will be restored.

TD Express are currently in the process of setting up alternatives to handle backlogs and regular inbound volumes with a target to implement by either end of today or Monday.

Again, we will remain close to the situation and provide daily updates until this is resolved.

TD Express IT Service Provider Outage - Italy / Austria

11 January 2022

Applies to DPD Classic

Due to a critical system outage for TD Express, volume for Italy and Austria cannot be forwarded. Volume for Switzerland is unaffected.

TD Express and their service provider are working on this as high priority to get the system back online, but currently have no timeline for a resolution.

We will remain close to the situation and provide daily updates until this is resolved.

Heavy Rainfall - Australia, Saudi Arabia & USA

9 January 2022

Applies to Air Classic, Air Express & DPD Direct

Please be advised that intensive rainfall is causing hazardous conditions and floods for the below country areas and delivery delays may be expected.

Australia - Sydney and Queensland
Saudi Arabia - Dhahran Region, Jeddah Region, Riyadh Region
USA - North and Central California, San Francisco and Sacramento

We are monitoring the situation and will provide further updates.

Storm Diaz - USA

20 December 2022

Applies to Air Classic, Air Express and DPD Direct

Please be advised that winter Storm Diaz is causing hazardous conditions in Colorado, the Plains, upper Midwest and the Northeast. As a result, delivery delays may be expected.

We are monitoring the situation and will provide further updates.

Adverse Weather Conditions and Border Closure to Lithuania

15 December 2022

Applies to DPD Classic

Due to severe weather conditions around the border between Poland and Lithuania, deliveries to Lithuania, Latvia and Estonia will potentially be delayed until this clears up.

This mostly impacts Lithuania, but Latvia and Estonia will also see minimal impacts because any overspill for these lanes transits through Lithuania.

Adverse Weather Conditions - Finland

14 December 2022

Applies to DPD Classic, DPD Direct, Air Express and Air Classic

Due to severe snowfall in Finland, they are experiencing difficulties with clearing roads for travel. This will impact traffic, increasing overall transit time for deliveries.

We are expecting to see a 48 hour delay in service due to these conditions.

Adverse Weather Conditions in France

14 December 2022

Applies to DPD Classic, DPD Direct, Air Express and Air Classic

Due to severe weather conditions in France, deliveries to North West and South East regions will potentially be delayed over the next 24/48 hours.

In addition, there is a driving ban in Paris from 10pm tonight due to freezing conditions. However, DPD has authorisation for trucks to still be on the road, so we will endeavour to deliver without any delay where possible.

Italy & Australia Delays

13 December 2022

Applies to DPD Direct

Please be advised that due to increased volumes, there are potential delays of up to 48 hours to Italy and Australia.

We are monitoring the situation and will provide further updates.

Industrial Action - Belgium

13 December 2022

Applies to DPD Classic, DPD Direct, Air Express and Air Classic

Please be aware that general strike action will commence across Belgium on 16 December, with a march taking place in Brussels.

This will likely affect Hubs and Depots in Belgium.

The delivery network will still be operational to ensure deliveries are being met, however please expect delays of up to 48 hours.

The situation will continue to be monitored and updates will be provided when required.

Latvia, Lithuania and Luxembourg service delays

8 Dec 2022

Applies to Tracked Mail

Please be advised that due to increased volumes, there are potential delays of up to 48 hours in Latvia, Lithuania & Luxembourg.

We are monitoring the situation and will provide further updates.

USA Service Delays

6 Dec 2022

Applies to DPD Direct

Please be advised that due to increased volumes, there are potential delays of up to 48 hours in the Mid-West Region impacting the following states:

Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota and Wisconsin.

We are continuing to monitor the situation and will update as soon as we have further information.

Industrial Action in Italy

5 Dec 2022

Applies to DPD Classic, DPD Direct, Air Express and Air Classic

Following the previous notice regarding the industrial action that took place in Italy on 2 December, the network has confirmed the industrial action has now concluded.

However, as a result, there are significant delays that will affect parcels due for delivery this week by up to 48 hours.

Delivery depots are working through the backlog and will endeavour to minimise the effects of the delays.

Singapore GST Changes

2 Dec 2022

Applies to Air Services

With effect from 1st January 2023 the Singapore Government has increased the National Tax Rate (GST) from 7% to 8% in 2023.

The duty threshold will remain at SG$400 where shipments below SG$400 will not require GST payment, except for controlled items.

Also take note that the Inland Revenue Authority for Singapore (IRAS) will start a new regime, which is called the OVR (Overseas Vendor Registration). With this registration, shippers can collect GST at checkout and remit the monies to IRAS in regular GST returns. We will provide further details on how shippers can register and the data they should provide to us for this in the next fortnight.

For high value shipments (over SG$400) without OVR numbers, GST will be collected during clearance along with duty. If the customer has chosen to use DDP, GST will be billed back to them along with duty.

More information can be found on: https://www.iras.gov.sg/taxes/goods-services-tax-(gst)/gst-and-digital-economy/gst-on-imported-services

UAE Customs Change

2 Dec 2022

Applies to Air Services

Please be advised that effective from 1st January 2023, the high value threshold for all shipments arriving into the United Arab Emirates has been changed. This will be reduced from 1000 AED (approx £222) to 300 AED (approx £66).

This means, any shipments above 300 AED will not attract duties, whereas previously, it was anything over 1000 AED. This affects B2C and B2B customers.

Reminder: there are no changes to the VAT rates, which remains the same at 5%.

Please ensure you are providing clear consignee details, valid contact/email address, descriptions, HS codes, quantities, unit and total price with currencies.

Italy - National Strike Action

1 Dec 2022

Applies to DPD Classic, DPD Direct, Air Express and Air Classic

Please be aware there is industrial action due to commence on 2nd December.

The Italian delivery network will still be operational to ensure deliveries are being met, however please expect delays of up to 48 hours.

Though we currently have no timeframe for the duration of the strike, we will continue to monitor this situation and further updates will be issued as required.

France - Service Delays due to higher volumes

30/11/2022

Applies to DPD Direct

Please be advised due to higher than forecasted volumes, our partner in France has advised there are potential delays in the South of France.

This is impacting the following postcode areas beginning with: 09, 11, 12, 31, 65, 66 & 81.

We are monitoring the situation closely and will provide further updates.

Saudi Arabia - Service delays due to flooding

29/11/2022

Applies to Air Classic, Air Express and DPD Direct

Please be advised that the below cities in Saudi Arabia have been impacted by road closures caused by flooding. The closures are expected to be in place for 2 weeks, please expect delays in deliveries and collections.

Sanabil Ajawed
Khomrah Prince Fawaz
Mahjr Ghuil
Industrial area Harzat
Kilo 14 Barra

We are monitoring the situation closely and will provide further updates.

Germany Postal Services delay

2/11/2022

Applies to Tracked Mail

Please be informed that Deutsche Post has advised of delivery delays in Germany due to increasing Covid-19 infections.

The delays are mainly seen on a local or regional level, rather than nationwide.

We are continuing to monitor the situation and will update as soon as we have further information.

UPVA (Post VAT Accounting) Process

26/10/2022

Applies to DPD Classic for the Republic of Ireland

PVA is a scheme introduced by the Irish government for Irish businesses that import goods from non-EU countries.

It allows these businesses to account for and reclaim VAT on import in the VAT Return.

Customers who are not PVA registered will manually pay their VAT via a payment link before the goods are imported.

In the event whereby importers registers to the PVA scheme, they will have to inform the Irish customs team and provide confirmation from Revenue.

USA - Hurricane Ian

29/9/2022

Applies to Air Express, Air Classic and DPD Direct 

Please be advised that there are ongoing adverse weather conditions caused by Hurricane Ian passing through Florida Keys, Tampa and Fort Myers. As a result, delays in deliveries are expected across the impacted areas.

Service to the following ZIP codes is impacted:

59020
82190

We are continuing to monitor the situation and will update as soon as we have further information.

Customs Clearance - Turkey

6/5/2022

Applies to Air Express, Air Classic and DPD Direct 

Please note effective from 1st May 2022, there have been some customs changes enforced by the local authorities in Turkey.

For B2C shipments, previously, parcels valued above 1500 EUR would need to go through a formal clearance process. This has now been reduced to 150 EUR, so parcels above this will go through a formal clearance. This is based on the CIF of the parcel.

Previously, goods valued up to 200 EUR were processed as DDP, this has now been reduced to 150 EUR.

The tax rate for products outside EU countries will be 30% (previously this was 20%), and will remain at 18% for those coming within the EU. The consignee will have the option to choose their own Broker for clearance, or use the default option.The below charges wiI1 be applicable for parcels above 150 EUR:-

- Import declaration service charge - 35 USD +VAT

- Physical checking fee - 15 USD +VAT

- Application fee (any special approval or certification) - 20 USD +VAT

If the shipper is DDP, the duty charges will be billed back, along with the above charges listed if the parcel undergoes formal clearance.

If the shipper is DAP, the above charges will be paid by the consignee, however if this is refused by the recipient, these charges will be billed back to the shipper.

As this is a new process, please expect clearance delays in the initial period. It remains imperative that the shipper is providing clear descriptions, HS Codes, Quantities and total prices with currencies.

Duty/Tax Changes - Returns Parcels

27/4/2022

Applies to Air Express and Air Classic

Please be advised for DAP customers only and where duties/taxes are applicable, the following change in process now applies.

Duties/Taxes will now be billed back to the shipper in the 2 scenarios below as the parcel will be precleared:-
1. Where the receivers refuse to pay the duties/taxes, these charges will be billed back and the parcels returned.
2. Where our supplier is unable to make contact with the receiver for the required information, again, the charges will be billed back and parcels returned.

Note that these parcels will initially be reported on the exception report to our Customer Services team, which will give the option to destroy (at lesser charge) and will also request an alternative contact number if required.

If there is no response from the shipper within 9 days, the parcel will be force returned and then these charges will apply

For DDP customers, there are no changes and terms stay the same.

Russia - Suspended Service

25/2/2022

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised due to the ongoing current events, effective immediately, services to Russia will be suspended until further notice.

Any parcels received destined to Russia will be returned back to the sender.

We are monitoring the situation closely and will update if any further changes are made.

Ukraine - Suspended Service

24/2/2022

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised due to the ongoing current events, Ukraine has closed their airspace for commercial flights. As a result, effective immediately, services to Ukraine will be suspended until further notice.

Any parcels received destined to Ukraine will be returned back to the sender.

There are currently no changes to Russia, this is still operational as normal. We are monitoring the situation closely and will update as soon as we have further information.

Russia - Customs Requirements

15/2/2022

Applies to Air Express, Air Classic and DPD Direct

Please be advised for all B2C parcels being sent to Russia, the below information is mandatory by Russian Customs and must be provided:

Recipient Information - The receiver will be contacted via email to provide the following:

• Consignee's full name (First, Middle, Last)
• Consignee's passport number
• Passport serial number
• Issue date of passport
• Individuals VAT/TIN number - The TIN number consists of 12 digits and is required for Russian citizens only. If the receiver is not aware of their VAT number, it can be easily obtained here: https://service.nalog.ru/inn.do
• Issuing Body of Passport
• Consignee's Date of Birth

Sender Information - The following must be provided by the sender in the data they send to DPD:

• Product URL's - Russia Customs requires the website URL's for each individual item being sent within the shipment. The value declared for each item must match the website URL link provided.

Parcels will be held in the UK for 9 Days pending the ID information from the recipient. Failure to provide this will result in parcels being returned to the sender and could result in potential fines issued by Russian Customs.

In addition to this, as per information shared by Russian Customs, they now have checks in place where they will visit the retailer's site to see if information is visible about delivery through DPD in Russia.

Therefore, it is recommended that on the retailer's website in the ?About Delivery' section, to include the following information about delivery:
Customs clearance and delivery in Russia carried out by DPD Russia. You can read offer here - http://www.dpd.ru/dpd/otpravka/mezhdunarodnaja-otpravka/public-agreement.do2

Failure to present this information on the retailer website may result in refusal of goods at customs clearance, and may lead to Customs seizures/returns of goods.

Bahrain - Customs Changes

16/12/2021

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised that effective from 1st January 2022, the Government of Bahrain has announced the increase in VAT rate from 5% to 10%.

For B2C and B2B shipments, this now means any shipment regardless of value, will now attract VAT at a rate of 10% where as previously, it was at 5%.

United Arab Emirates - Customs Changes

10/12/2021

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised that effective from 1st January 2022, the duty threshold for all shipments arriving into United Arab Emirates will be reduced for 1,000 AED (approx £206) to 300 AED (approx £62).

This means, any shipments above 300 AED, will now attract duties, where as previously, it was anything over 1000 AED. This will impact B2C and B2B customers.

However, it's worth noting, effective May 2022 Dubai Customs will remove the duty threshold for B2B shipments, meaning all B2B shipments to United Arab Emirates will be dutiable regardless of value. A notice will be issued early next year to confirm.

Reminder: There are no changes to the VAT rate, which stays the same at 5%.

Jordan - Customs Changes

27/10/2021

Applies to Air Express, Air Classic and DPD Direct

Please be advised that following recent changes made by Jordanian Customs, all non-document shipments will now be X-Rayed upon inspection.

As a result, please expect delays in clearance for all non-document shipments into Jordan.

Egypt - Customs Changes

28/9/2021

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised that in line with Egyptian customs regulations, with immediate effect an official attorney letter (power of attorney) must be provided by the consignee in order to clear consignments that require formal clearance. This applies to both B2B and B2C shipments.

This will apply for consignments of the following criteria:
- Consignments with a value of more than 2000 USD or
- Consignments with a weight over 50 kgs or
- Consignments that need approval from any authority or
- Re-estimated consignments by customs where they can be considered as commercial, or the value exceeded 2000 USD

Philippines - Customs Charges

23/9/2021

Applies to Air Express and Air Classic 

Please be advised that in line with the Philippines customs administration order, fines and surcharges may be issued if goods are not declared correctly.

These include:
- Mis-declaration as to the quantity of goods
- Mis-declaration as to the quality of the goods
- Mis-declaration as to the description of goods
- Mis-declaration as to the weight and measurement of goods
- Undervaluation and miss classification

It is essential that you continue to declare the correct value and type of goods for customs clearance to avoid government imposed penalties or costs with mis-declaration of imported goods to Philippines. 

Oman - Customs Changes

25/9/2021

Applies to Air Express, Air Classic and DPD Direct 

Further to International Notice 1786, please note effective immediately as per the new regulations applied by Omani customs, all personal shipments, regardless of value are now subject to important VAT at 5%.

Previously goods valued up to the duty threshold of 259 USD did not incur any import VAT.
Please note duty will be applicable should the value of the goods exceed 259 USD, this has not changed.

It remains essential that you continue to correctly declare the value and type of goods for customs clearance to avoid government imposed penalties or costs associated with mis-declaration of imported goods to Oman.

Taiwan Customs Requirement Changes

Applies to Air Express, Air Classic and International Mail

Please be aware that due to a customs regulations change in Taiwan, B2C consignee's must be pre-registered on the ezWay customs app. 

Before the parcels can be exported, checks will be made to ensure that the consignee's are registered and have been authenticated. To facilitate the checks, please ensure that the consignee details provided on the shipment (name/ address / mobile number) are consistent with the consignee's registration details. 

It is vital that the mobile phone number of the receiver is provided to aid the customs clearance. 

The receiver's telephone number needs to contain a valid area code + phone no (sample: "02"- 26271808). The valid area codes in Taiwan are only 02, 003, 04, 004, 005, 006, 007, 008, 09 and then followed by the telephone number. Total number of digits should be 10. 

If the consignee is not registered, the team in Taiwan will contact the consignee and show them how to register, but this will of course incur delays. 

See below links on where the apps can be downloaded for Android and Apple users:

https://play.google.com/store/apps/details?id=com.tradevan.android.forms

https://itunes.apple.com/tw/app/ez-way-%E6%98%93%E5%88%A9%E5%A7%94/id1127781971?mt=8

Oman - Customs Change

Applies to Air Express, Air Classic and DPD Direct

Please note effective immediately as per the new regulation applied by Omani customs, for personal and individual customers there will be a duty free limit of up to 259 USD (Approx. 182 GBP).

Previously VAT at the rate of 5% was charged on all imports of goods into Oman. This change now means goods valued under the threshold will not incur duty and VAT.

It remains essential that you continue to correctly declare the value and type of goods for customs clearance to avoid government imposed penalties or costs associated with mis-declaration of imported goods to Oman.

Qatar - Customs Requirements Change 

Applies to Air Express and Air Classic

Please note effective immediately, the duty threshold for shipments imported into Qatar has changed from QAR 3,000 (Approx. 583 GBP) to QAR 1,000 (Approx. 194 GBP).

As a result of this, any shipment with a value of higher than QAR 1,000 will incur 5% customs duties.

Additionally, for any e-Commerce shipments, please note the following:

• Valid consignee Qatari ID, this consists of 11 digits and must be provided by the receiver. This information will be requested from the consignee if not initially provided from the sender.
• Complete consignee address.
• Correct consignee phone number, excluding the country code, the mobile and landline number consists of 8 digits.

Jordan - Customs Changes

Applies to Air Express, Air Classic and International Mail

Please be advised effective immediately as per the Jordanian customs authority, all inbound low value shipments (up to 200 JOD), consigned to individuals are now subject to the below: 

• Customs fees: 10% of the shipments value with a minimum amount of 5 JOD, charged to the Consignee
• In the event the consignee refuses to pay these charges, this will be billed back to the sender of the shipment. 

It is very important that the true value and description of the goods is declared on all inbound shipments to Jordan. Penalties may be charged in any case of misdeclaration or sending prohibited items.

Turkey - Customs Regulations Change 

Applies to Air Express and Air Classic

Please be advised that Turkish customs have sent a reminder to stress the importance of providing accurate information to cater for a smooth clearance process and avoid delays.

Customers must ensure the following -

• Accurate description of goods (sample/gifts etc is not accepted)
• For personal effects, the description must state 2x trousers, books, watch etc.
• Accurate value of goods and HS codes are provided
• Consignees are required to provide ID upon arrival in country
• Valid in country contact number

Failure to comply will result in delays and may incur storage charges.
Furthermore, for prohibited items, Turkish customs will seize and destroy these items. This will result in a 255 USD penalty fee. See list of prohibited items below:

Product Category	Example Items
Animal and Animal Products	Live or dead animals
Documents	Anti- government propaganda documents, passports
Food Products/ perishable items	-
Gambling Related Games	-
Monetary Items	Fake money, coins, cash
Personal products	Perfumes, cosmetics
Pharmaceutical items	Vitamins, drugs
Plants	Herb/ Natural Products
Precious Goods	Gold, precious metals/ stones, ivory, jewellery, silver
Spirit Drinks and Products	Alcohol, Wine, etc
Tobacco Products or related	Cigarette, cigars, electronic cigarettes, tobacco, advertising material, rollers
Weapon related	Ammunitions, bullets, firearms, knives
Electronics and Technology Products	Drones, remote controlled machinery

South Korea - Customs Charge Change

Applies to Air Express, Air Classic & International Mail

Please be advised that low value shipments into South Korea up to the value of 150 USD (Approximately 114.10 GBP) can be selected for customs inspection and will require a formal entry fee of 5 USD.

Please note all parcels selected for customs inspection will incur this fee, this charge will be collected from the receivers before clearance is completed.

Egypt - Customs Charge 

Applies to Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that all inbound volume into Egypt will now be operated through MTS (Misr Technology Services) which is implementing a one window system for clearance. This means all parcels imported into Egypt will now be subject to a service fee of 256 EGP or 12 GBP, irrespective of the value.

This change has been enforced on direction from the Egyptian authorities and will impact all Carriers, please note:

DDP customers - The charges will be billed back to the sender
DAP customers - The charges will be obtained from the recipient in the country

Kuwait - Customs Duty Charge

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please note that effective immediately, Kuwaiti Customs have introduced a new low-value limit for B2C shipments, exempting shipments with a value of 100 KWT (approx. £249) or less than Customs duty.

Previously, any shipments with a value of under 100 KWT (approx. £249) would have incurred duty charges of 5% of the value of goods. Now, they will not and only shipments above 100 KWT will incur duty charges of 5% of the value of the goods.

Russia Customs Clearance Fee Increase 

Applies to DPD Air Express, Air Classic, DPD Direct & International Mail 

Please be advised that effective 1st August 2020, Russian Customs will increase the Clearance Fee per parcel charged to the consignee from 250 Rubles (approx. £2.68) to 500 Rubles (approx. £5.36).

The current duty threshold is ?200 and/or 31 kg per parcel. This clearance fee will impact dutiable shipments imported into Russia, this will be charged to the consignee.

International Bank Holiday

Click here for DPD Classic's 2023 bank holiday shipping dates.