Service Updates

 

 

UK Service Bulletin

Delays in Dagenham area

The A13 is closed due to an earlier traffic incident and will impact deliveries in the Dagenham area. The closure is expected to remain in place for most of the morning and whilst a detour is in operation, there is severe congestion which will inevitably impact our premium deliveries.

We will notify all customers of any delay to their delivery if we have their contact details.

International Service Bulletin

East Midlands Flight to Belfast Cancelled

Applies to customers who use DPD Offshore

Due to a technical issue with the aircraft, approximately 1,400 parcels to Belfast (collected 13th August) will incur a 24 hour delay.

Every effort will be made to achieve as many deliveries as possible.

Flight delays into Hong Kong - Update

Applies to customers who use Air Express, Air Classic, DPD Direct and International Mail

Further to the previous international notice, please be advised that flights going in and out of Hong Kong are now operating as normal.

Please be advised there are roadblocks in place in-country. As a result, delivery delays are to be expected.

We will continue to monitor the situation closely and will send further updates.

Flight delays into Hong Kong

Applies to customers who use Air Express, Air Classic, DPD Direct and International Mail

Please note due to the ongoing protests in Hong Kong, flights going in and out of Hong Kong have been cancelled on the 12th and 13th August.

This will also impact parcels which transit via Hong Kong into other destinations, these include Singapore, China, Taiwan and Malaysia.

Due to the protests, there is congestion around Hong Kong International Airport. As a result, delivery delays are to be expected until further notice.

We will continue to monitor the situation closely and will send further updates.

Typhoon Lekima - Taiwan/China

Applies to customers who use Air Express, Air Classic, DPD Direct and International Mail

Please be advised that Typhoon Lekima has hit the North of Taiwan today. As a result, the Taiwan government have announced an emergency 1 day off work today for safety.

Also, the Chinese authorities have declared a red alert as the typhoon heads towards the eastern coast.

Delivery delays are to be expected as a result.

We will continue to monitor the situation closely and will send further updates.

Deliveries to DHL Packstations

Applies to customers who use DPD Classic

DPD UK do not deliver to DHL Packstations. All deliveries to Germany for DHL Packstations will be scanned as an address query and there will be a request for an alternate address. If an alternate address is not provided, the parcel(s) will be returned.




International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for July - September 2019. Please note that an asterix (*) denotes a regional Bank Holiday.