Service Updates

 

 

UK Service Bulletin

There are no new updates.

International Service Bulletin

Turkey - Customs Regulations Change

Applies to Air Express and Air Classic

Please be advised that Turkish customs have sent a reminder to stress the importance of providing accurate information to cater for a smooth clearance process and avoid delays.

Customers must ensure the following -

  • Accurate description of goods (sample/gifts etc is not accepted)
  • For personal effects, the description must state 2x trousers, books, watch etc.
  • Accurate value of goofs and HS codes are provided
  • Consignees are required to provide ID upon arrival in country
  • Valid in country contact number

Failure to comply will result in delays and may incur storage charges.
Furthermore, for prohibited items, Turkish customs will seize and destroy these items. This will result in a 255 USD penalty fee. See list of prohibited items below:

Product CategoryExample Items
Animal and Animal ProductsLive or dead animals
DocumentsAnti- government propaganda documents, passports
Food Products/ perishable items-
Gambling Related Games-
Monetary Items Fake money, coins, cash
Personal productsPerfumes, cosmetics
Pharmaceutical itemsVitamins, drugs
PlantsHerb/ Natural Products
Precious Goods

Gold, precious metals/ stones, ivory, jewelry, silver

Spirit Drinks and ProductsAlcohol, Wine, etc
Tobacco Products or relatedCigarette, cigars, electronic cigarettes, tobacco, advertising material, rollers
Weapon relatedAmmunitions, bullets, firearms, knives
Electronics and Technology ProductsDrones, remoted controlled machinery

Canada - Address Requirements

Applies to Air Express, Air Classic, DPD Direct and International Mail

Please be advised that the address information needs to be accurate to ensure first time delivery. Failure to provide a valid address may result in a 16 USD address correction fee.

Each piece of information (ConsigneeName/ Attention of, Street Address, City, State, Zip Code, Phone Number and Email Address) should be provided in the data you send to DPD.

The below abbreviations are recommended for use where addresses are long, this will eliminate the possibility of address information being truncated.

WordAbbreviationWordAbbreviation
StreetSTBuildingBLDG
ApartmentAPTFloor FLR
SuiteSTERoomRM
DriveDRDepartmentDEPT
NorthNBranchBR
East ERoadRD
West WSoutheastSE
South SNorthwestNW
NortheastNESouthwestSW


Please be reminded that parcels addressed to PO Boxes/ Parcel lockers are not accepted on these services. Parcels addressed to PO boxes will be subject to a 10 USD charge.

Saudi Arabia - Abandoned/ Destroyed Fee

Applies to Air Express, Air Classic & DPD Direct

Please be advised there will now be a fee of 3.25 SAR per shipment + 15.0% VAT of value of goods of any shipment which needs to be destroyed whilst under Saudi customs control.

The change has been enforced by in country laws and an official receipt can be provided upon termination of the shipment.

Kuwait Customs Delays

Applies to Air Express, Air Classic & International Mail

Please be advised that Kuwaiti customs are currently experiencing processing delays of up to 48 hours.
This is due to high volumes being injected into the network from all carriers.

We are continuing to monitor the situation and will update as soon as we have further information. 

USA - Storm Eta

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised due to extreme weather conditions caused by Tropical Storm Eta, delivery delays are to be expected in the state of Florida.

We will continue to monitor the situation closely and will provide updates as soon as we have
further information.

South Korea - Customs Charge Change

Applies to Air Express, Air Classic & International Mail

Please be advised that low value shipments into South Korea up to the value of 150 USD (Approximately 114.10 GBP) can be selected for customs inspection and will require a formal entry fee of 5 USD.

Please note all parcels selected for customs inspection will incur this fee, this charge will be collected from the receivers before clearance is completed.

POD Data Issues in Spain

Applies to all international services

Please be advised that we are missing some tracking events for our Spanish exports [exported on or after the
21st October].

Spain have confirmed that their IT team is working hard to resolve the issue and we will continue to work with our Spanish colleagues to provide a solution as soon as possible.

We will work to backdate PODs for all parcels without delivered status.

USA - Storm Zeta 

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised due to extreme weather conditions caused by Storm Zeta, delivery delays are to
be expected in the states of Georgia, Louisiana & Mississippi.

We will continue to monitor the situation closely and will provide updates as soon as we have
further information.

French Network Update

Applies to all International Services

Please be advised that France will go into a national lockdown from tomorrow [30/10/2020]. All non-essential shops will be closed.Our B2C service in France remains "Business as Usual," with no confirmed delays. For B2B deliveries, please ensure the sender checks with the recipient that the business is open and accepting deliveries.
Post-Offices and the majority of PUDO points are expected to remain open, and Customer's will only be able to select PUDO points [in the system] which remain open/available.

We will continue to update the business as the situation develops.

Nigeria Political Situation

Applies to Air Express, Air Classic & International Mail 

Please be advised due to the current civil disturbance taking place in Nigeria, this has resulted in road closures and disruption in Lagos. As a result of this, please expect delivery delays to your parcels.

We are continuing to monitor the situation and will update as soon as we have further information.

COVID - Countrywide Lockdowns

Applies to DPD Classic

Please be advised that Slovenia and Czech Republic have gone into countrywide lockdown. Depots are working as normal and essential shops remain open. We are working with our colleagues to ensure deliveries are made as normal. If the situation changes, we will provide a further update.

Kuwait Customs Delays

Applies to Air Express, Air Classic and International Mail 

Please be advised that Kuwaiti customs are currently experiencing customs processing delays of up to 48 hours. This is due to a customs backlog in country created by increased volumes in the network.

We are continuing to monitor the situation and will update as soon as we have further as soon as we have further information.

DPD Classic Network Update

Applies to DPD Classic 

Due to further delays at the Eurotunnel yesterday, a number of parcels to Classic destinations (collected
16th September) have not been unloaded and will experience a 24-hour delay.

Please note that there are further delays at the Eurotunnel today which could impact parcels collected
17th September. We are monitoring this and working closely with our European colleagues to minimise
any delays, however if there are any further delays to deliveries, we will provide a further update.

DPD Classic Network Update

Applies to DPD Classic

Due to long delays at the Eurotunnel yesterday, a number of parcels to Classic destinations (collected 15th September) have not been unloaded and will experience a 24-hour delay.

Please note that there are further delays at the Eurotunnel today which could impact parcels collected 16th September. We are monitoring this and working closely with our European colleagues to minimise any delays, however if there are any further delays to deliveries, we will provide a further update.

Eurotunnel Delays

Applies to DPD Classic

Please be aware we are currently experiencing outbound delays of up to 3 hours at the Eurotunnel. We are working with our European colleagues to minimise delivery delays where possible.

We are monitoring this and will provide updates on the situation, including any delays incurred.

Hurricane Sally

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised Hurricane Sally is closing in on the US Gulf coast, threatening several southern US states including Florida, Mississippi, Louisiana and Alabama.

The Hurricane has strengthened into a category 2 and is sustaining strong winds, expected to make landfall early Wednesday morning. Several areas are now under mandatory evacuation orders and delivery delays are to be expected.

We will continue to monitor the situation closely and will provide updates as soon as we have further information.

USA - West Coast Wildfires

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised Western US states are battling nearly 100 wildfires with more than half a million people being forced to evacuate their homes.

Wildfires are burning across 12 western US states, with California, Washington state and Oregon being the most impacted by the blazes, fuelled by heat waves and windy conditions.

As a result, please expect delivery delays in USA. We are closely monitoring the situation and will provide updates on any further developments.

Typhoon Haishen - Japan / South Korea

Applies to Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that Typhoon Haishen has hit south-western Japan and has now hit the Korean Peninsula. This has caused widespread disruption and damage, therefore, delays to parcel deliveries are to be expected.

The worst hit areas are in the Kyushu region in Japan and South Korea's eastern North Gyeongsang province. We will continue to monitor the situation closely and will send further updates.

Egypt - Customs Charge

Applies to Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that all inbound volume into Egypt will now be operated through MTS (Misr Technology Services) which is implementing a one window system for clearance. This means all parcels imported into Egypt will now be subject to a service fee of 256 EGP or 12 GBP, irrespective of the value.

This change has been enforced on direction from the Egyptian authorities and will impact all Carriers, please note:

DDP customers - The charges will be billed back to the sender
DAP customers - The charges will be obtained from the recipient in the country

USA - Northern Californian Wildfires

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised that as of Thursday 20th August, wildfires began causing damage and disruption in Northern California.

As a result, delivery delays are expected to Northern California. We are closely monitoring the situation and will provide updates on any further developments.

Kuwait - Customs Duty Charge

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please note that effective immediately, Kuwaiti Customs have introduced a new low-value limit for B2C shipments, exempting shipments with a value of 100 KWT (approx. £249) or less than Customs duty.

Previously, any shipments with a value of under 100 KWT (approx. £249) would have incurred duty charges of 5% of the value of goods. Now, they will not and only shipments above 100 KWT will incur duty charges of 5% of the value of the goods.

Lebanon - Beirut Explosion

Applies to Air Express, Air Classic, DPD Direct & International Mail 

Please be advised following the recent events in Beirut, there will be delays with deliveries, collections and clearance until further notice.

We are closely monitoring the situation and will provide updates on any further developments.

USA - Tropical Storm Isaias

Applies to Air Express, Air Classic, DPD Direct & International Mail 

Please be advised Tropical Storm Isaias has caused damage and disruption throughout the
East Coasts of the USA. The storm, which was downgraded from a Category 1 hurricane
after making landfall in North Carolina, has moved northwards along the coast and into
Vermont.

This has resulted in residents along the East Coast being left without power, with the
storm causing tornadoes, floods, and fires, as well as uprooting trees and damaging homes.
As a result of this, please expect delays in deliveries in the USA. We are closely monitoring
the situation and will provide updates on any further developments.

Oman - Coronavirus Lockdown Restrictions 

Applies to all DPD Customers

Please be advised Oman has gone into lockdown for all areas outside of Muscat from July 25th to 8th August due to a Coronavirus outbreak in the country.

Only parcels destined to Muscat will be delivered within this time period.

Parcels destined to other areas such as Salalah, Nizwa and Sohar will still be exported from the UK, however they will be held at local depots until delivery restrictions are lifted.

Russia Customs Clearance Fee Increase

Applies to DPD Air Express, Air Classic, DPD Direct & International Mail 

Please be advised that effective 1st August 2020, Russian Customs will increase the Clearance Fee per parcel charged to the consignee from 250 Rubles (approx. £2.68) to 500 Rubles (approx. £5.36).

The current duty threshold is ?200 and/or 31 kg per parcel. This clearance fee will impact dutiable shipments imported into Russia, this will be charged to the consignee.

POD Transmission Issue

Applies to those customers who use DPD Classic

Please note that PODs (Proof of Deliveries) are not being transmitted correctly for Spanish parcels, and as a result appear black or blank in DPD tracking systems.

Despite this issue, the parcels are being delivered and the correct POD can be requested via the NICE tool.

Our Spanish colleagues are currently working to resolve the issue, and we will provide further updates as necessary.

Blank PODS in DPD Tracking 

Applies to DPD Classic

Please note that PODs (Proof of Deliveries) are not been transmitted correctly by SEUR, and as a result appear black or blank in our dpd tracking systems.

Despite this issue, the parcels are being delivered and the correct POD can be requested via the NICE tool.

Our Spanish colleagues are currently working to resolve the issue, and we will provide further updates as necessary

KSA VAT Increase - Reminder

Applies to those customers who use Air Express, Air Classic and DPD Direct

Please note that the Saudi Government has announced it will increase the Value Added Tax (VAT) rate and break from the Gulf Cooperation Council's harmonized VAT framework.

Effective from 1st July 2020, the VAT will increase from 5% to 15%. VAT is a consumption Tax that the end-user is obligated to pay and we will be merely acting as a Collection Agent on behalf of the Government.

Import VAT at the rate of 15% will be payable on imports of goods based on the value of shipments cleared at Customs, subject to specific exemptions under applicable law.

Furthermore, Import VAT will also apply on Customs duty (if applicable), based on the value of declared shipments. Parcels over the value of 1000 SAR threshold (or approx £218) will be dutiable and be charged 15% VAT on the duty.

For most commodities in Saudi, duty is around 5%.

For example:

Value of Goods = 1500 SAR (approx £326)
Duty on commodity = 5%
15% VAT on value of goods = 225 SAR (approx £49)
15% VAT on 5% duty rate = 11.25 SAR (approx £2.50)
Total VAT to pay= 236.25 SAR (approx £51.36)

Please note that the duty threshold is 1000 SAR (approx £218), which means if the value of the good exceeds this amount only then will duties by applicable, tax will need to be paid on all commodities regardless of its value.

We will contact consignees to obtain payment of VAT and duties.
However in the event the consignee refuses to pay VAT or refuses to accept the shipment, the relevant charges will be billed back to the customer in accordance with our Terms and Conditions. An administration fee may be applicable.

Saudi Arabia Duty Rates Change

Applies to those customer Air Express, Air Classic and DPD Direct

Further to International Notice 1721 (Saudi Arabia VAT Increase), Customs authorities have now implemented a change to the duty rates on a wide range of products. Please note, parcels with a value of 1000 SAR threshold (or approx £218) will be dutiable at the rates below.

The Value Added Tax will increase from 5% to 15% from 1st July as advised previously (International notice 1721) This will impact all imports under the revised HTS Codes into Saudi Arabia effective 10th June 2020.

See table below with the affected product list, the current and the new duty rates.

 

ProductCurrent RateNew Rate
All food and Beverages (such as live animals, meats and milk products) 0 to 5% 7 to 25%
Mineral products (such as lime and coal)
 5% 15%
Chemicals (such as Acids, Sulphates, Magnesium and Chlorides)
 5%5.5% to 6.5%
Textile Fabrics and clothing (such as polyvinyl, chloride, adhesive tapes and bags)
 5% 10% to 15%
Plastics and Rubber items   5%5.5% to 6.5% 
 Building martial's (such stone, marble bathtub/hand washers and ceramic tiles) 5% to 12% Up to 15%
 Metal products (such as Iron, stainless steel, pipes and tubes 5% Up to 20%
 Machinery, equipment and parts (such as refrigerators, batteries, crankshafts and filtering machines) 5% to 12%Up to 15% 
 Motor vehicle and spare parts (such as tractors, diesel powered and electric powered vehicles) 5% 15%

 

 

 

 

 

 

 

 

 

 

KSA VAT Increase 

Applies to Air Express, Air Classic and DPD Direct

VAT Increase from 5% to 15%

KSA VAT Increase

Please note that the Saudi Government has announced it will increase the Value Added Tax (VAT) rate and break from the Gulf Cooperation Council's harmonized VAT framework.

Effective from 1st July 2020, the VAT will increase from 5% to 15%. VAT is a consumption Tax that the end-user is obligated to pay and we will be merely acting as a Collection Agent on behalf of the Government.

Import VAT at the rate of 15% will be payable on imports of goods based on the value of shipments cleared at Customs, subject to specific exemptions under applicable law.
Furthermore, Import VAT will also apply on Customs duty (if applicable), based on the value of declared shipments. Parcels over the value of 1000 SAR threshold (or approx £218) will be dutiable and be charged 15% VAT on the duty.

For most commodities in Saudi, duty is around 5%.

For example:

Value of Goods = 1500 SAR (approx £326)
Duty on commodity = 5%
15% VAT on value of goods = 225 SAR (approx £49)
15% VAT on 5% duty rate = 11.25 SAR (approx £2.50)
Total VAT to pay= 236.25 SAR (approx £51.36)

Please note that the duty threshold is 1000 SAR (approx £218), which means if the value of the good exceeds this amount only then will duties by applicable, tax will need to be paid on all commodities regardless of its value.

We will contact consignees to obtain payment of VAT and duties.
However in the event the consignee refuses to pay VAT or refuses to accept the shipment, the relevant charges will be billed back to the customer in accordance with our Terms and Conditions. An administration fee may be applicable.

New Norwegian VAT Scheme

Applies to B2C sellers to Norway 

From 01 April 2020, the Norwegian Tax Authority will introduce a new VAT scheme - VAT On E-commerce (VOEC). B2C sellers to Norway should register for the scheme with the Norwegian tax authority. This can be done on:

https://www.skatteetaten.no/en/business-and-organisation/vat-and-duties/vat/foreign/e-commerce-voec/register/

Registration is mandatory for any customer sending more than 50,000 NOK (approx £3790) of goods to Norway annually. Sellers must supply their VOEC number for shipments of less than 3,000 NOK (approx £230) in value, otherwise this may incur delays.

VAT On E-commerce (VOEC)

International Bank Holiday