Service Updates

Check here for regular updates on any issues or bank holidays that may affect our UK or International delivery services.

UK Service Bulletin

There are no new updates.

International Service Bulletin

Wednesday 12 April

Update: New B2C Customs charges to India

Applies to those customers who use Air Express, Air Classic and DPD Direct

The new B2C Customs Charges to India will not impact International Mail, however it will impact DPD Direct

Below is a reminder regarding the new B2C Customs charges to India:

With immediate effect, Indian Customs have put in place new regulations. The below rules will be applied on all personal shipments destined to India:

1) All goods imported for personal use up to the value of 2,000 INR (approximately 25), will be cleared on payment of duty at 16%

2) All goods imported for personal use over 2,000 INR (approximately 25) and up to 50,000 INR (approximately 625), will be cleared on payment of duty at 43%

3) All goods imported over 50,000 INR (approximately 625) are not allowed as personal goods

4) Shipments containing books can be exempt from Customs' duty only if the customers have an IEC (import export code)

5) Individual to individual gifts with value up to 20,000 INR (approximately 250) are exempt from Customs' duty

Tuesday 18 April

Qatar changes to the Bayan fee for Ecommerce B2C Shipments

Applies to those customers who use Air Express, Air Classic and DPD Direct

As of 20th April, Qatar Customs have advised they will be changing the Bayan fee. The below fee will be applied on all B2C shipments destined to Qatar:

The fee will change from 10 QAR to 20 QAR (Approximately 4.30).

Please note that retailers set up for DPD will see this change reflected in their charges from DPD.

International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for April - June 2017. Please note that an asterix (*) denotes a regional Bank Holiday.

DPD Classic Bank Holiday guide

DPD Express Bank Holiday guide