Service Updates



UK Service Bulletin

There are no new updates.

International Service Bulletin

Medical PPE Export Measures†

Applies to all customers

In order to protect UK/EU supplies of medical PPE in the current situation, the EU/UK Govt has announced the exportation of all medical PPE going to non EEA (EU and EFTA) countries now requires an export license.

This affects items such as masks and other protective garments, customers should therefore not ship these restricted products outside the EU.

The length of this regulation is currently unknown.

For further information contact the DHSC (Department for Health and Social Care)

New Norwegian VAT Scheme

Applies to B2C sellers to Norway†

From 01 April 2020, the Norwegian Tax Authority will introduce a new VAT scheme - VAT On E-commerce (VOEC). B2C sellers to Norway should register for the scheme with the Norwegian tax authority. This can be done on:

Registration is mandatory for any customer sending more than 50,000 NOK (approx £3790) of goods to Norway annually. Sellers must supply their VOEC number for shipments of less than 3,000 NOK (approx £230) in value, otherwise this may incur delays.

VAT On E-commerce (VOEC)

Coronavirus - Ireland

Applies to DPD Customers

No deliveries or collections to Trinity College Dublin will take place until further notice.

We will continue to monitor the situation and update you should anything change.

New DPD Routing Tables

Applies to all EDI Customers

The latest DPD routing tables have been released for March. Please advise all EDI customers to update their software with the most current routing tables (instructions attached).

Upon completion, the customer will be set up with the newest routing which utilises new DPD infrastructure. This provides the best chance of achieving on time successful deliveries.

All EDI customers are strongly advised to update to the most recent DPD routing tables on a monthly basis.

This increases the chance of on time successful deliveries

The latest version can be found on our FTP by using the below FTP details:

Username: edidev
Password: acy7bies
Folder: Routing > International > Geogaz

There are two files in this folder, 1 TXT and 1 ZIP. The customer can then use these files to update their internal systems - this process is decided by the customer.

For further information, please contact the DPD I.T department on 01179815614 and choose option 3

Coronavirus Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail†

Further to International notice due to the Coronavirus outbreak and fewer people travelling to the far east, airlines have started to reduce flights in to these countries.

As a result, please expect delays to the following countries: China (Hubei only allowing in medical equipment), Hong Kong, Malaysia, Vietnam, Japan, Taiwan, Singapore and South Korea.

In addition to this, staff are being urged to work from home and therefore, deliveries may be impacted in country too, as there is a reduced workforce and heavy restrictions in place.

We are continuing to monitor the situation and will keep you posted on any developments.

Coronavirus Upate - Italy†

Applies to those customers who use DPD Classic, DPD Direct, Air Express, Air Classic

Air Express, Air Classic and DPD Direct

Please be advised that access to some towns in Northern Italy have been blocked off following the outbreak of the Coronavirus.

Parcels shipped to the below postcodes will not be exported and will be returned back to the shipper until further notice.

Lodi Province:
26821 - Bertonico
2684 - Casalpusterlengo
26844 - Castelgerundo
26823 - Castiglione d'Adda
26845 - Codogno
26861 - Fombio
26847 - Maleo
26848 - Sanfiorano
26867 - Somaglia
26827 - Terranova dei Passerini

Padua Province:
35030 - Vo' Euganeo

DPD Classic
Classic parcels to these postcodes will still be exported but held in the local depot's to either be returned or sent to an alternative address requested by the consignee.

We are closely monitoring the situation and will provide regular updates.

International Bank Holiday