Good News

Here about good news stories related to Team DPD throughout the COVID-19 situation


6 April - Fabulous Feedback

We received some lovely feedback from a customer last week and we wanted to share the love...

Laura from Snetterton got in touch to say how brilliant her driver Muhamad Sajid was - she said: "He delivered a parcel to me for the first time yesterday and despite being in the middle of the COVID-19 outbreak, he still had a smile on his face and respected the 2 metre gap.

He asked me how I was and also said hi to my children. He was genuinely a lovely man and my neighbour said exactly the same thing. He made such a difference to our day." Mike Page, manager at our Snetterton depot, says: "Muhamad is a model driver and loved by everyone in the depot. He's always smiling and his customers absolutely love him. He's a fantastic ambassador for DPD."




6 April- Hampers for the NHS

Driver Michael Perkins, from our Bristol depot, was talking to one of his regular customers who is a nurse and she mentioned that they don't have any coffee or tea bags at their hospital, so Michael kindly went out the following day and bought some for her to take into work.

That wasn't all though! Depot service champion Michael and the team at Bristol wanted to do more, so they ordered and delivered some hampers for two local hospitals in Bristol, containing essential items such as chocolates, tea bags, coffee and biscuits.

Anthony Wood, manager at Bristol depot, says: "Michael is our depot service champion and organised the whole thing. Everyone in the depot wanted to give something back as a token of our appreciation for what everyone in the NHS is doing throughout the country"



3 April - Our teams across the business take time out to applaud our amazing NHS staff
Last night hundreds of our hub, depot and linehaul teams took time out of their busy evening at 8pm to join the nation in applauding all our amazing health workers.

Whilst respecting all the social distancing guidelines, our teams across the country showed their appreciation for our incredible NHS and all the wonderful frontline care workers who are tackling the COVID-19 outbreak.

Click here to watch our teams honour our carers.
2 April - Marvellous Mani

We need to give a huge shout out to Mandeep 'Mani' Singh, a driver at our Dudley Port depot, who yesterday made someone's birthday truly special.

A customer posted on Facebook to say that Mani had delivered some flowers to their grandmother for her birthday, and after mentioning that it was her birthday, he popped to the shop and returned with a bag of shopping for her as a birthday present.

After being shared and commented on by hundreds of people, we got in touch with the customer and we're delighted to say we are recognising Mani's wonderful gesture with an Amazing Award.

Jon Dix, Regional Manager, says: "What an absolute legend Mani is! We spoke with the lady last night and she was in tears, Mani made her grandmother's day and she was so happy there were such lovely people in the world."




1 April - We wish you a Happy Birthday!

When driver Michael Ogunyinka, who is based at our Gloucester depot, arrived at one of his stops he didn't expect to be bursting into song.

When he saw a note on the delivery instructions which asked if he could sing 'Happy Birthday' to the customer when they opened the door, Michael didn't shy away and proceeded to do a proud rendition of 'Happy Birthday', from a distance of 2 metres away, which made the customer's day.

The customer said: "I want to say a BIG thank you to the DPD driver who sang Happy Birthday to my friend when delivering their birthday present today, he truly made her day.

What a legend at such a crazy, busy time." Richard Wadner, manager at our Gloucester depot, says: "Michael was really humbled by the feedback and simply said he was just doing his job, which tells you a lot about him. He is a great driver and he regularly goes the extra mile for his customers."




1 April - Not all heroes wear capes!

We've received loads of messages from people in the communities we deliver to telling us what an incredible job our drivers are doing throughout the country, so we wanted to share the love and show you some of our favourites...










31 March - Diamond Club
At DPD we have the Diamond Club and for a driver to get in, they must deliver 100% of their parcels within the one hour delivery window for 52 weeks.

We're delighted to tell you that almost 900 DPD drivers are currently in the Club.

The latest to join is Kyle Griffiths, who is seen pictured with his award. Congratulations to Kyle and all our Diamond Club drivers, we wanted to share their story with you.

30 March - A birthday treat from DPD

A birthday treat from DPD

On Friday driver Glen Martin, based at our Leeds depot, arrived at a house to deliver a parcel to a mother and son who were really upset. It was 4 year old Rayaan's birthday and he told Glen that none of his presents had arrived as they were coming from overseas and he didn't even have a cake because he couldn't go outside!

Glen delivered the parcel, but then drove 4 miles to the nearest bakery, bought a large sealed cupcake, and took it back to Rayaan to wish him a happy birthday!

Mrs Amir called our Leeds depot to tell us just how overwhelmed they were with the surprise and such kindness.

In fact that's not all, Glen and the depot wanted to make the day extra special, so later that day Glen delivered a bag of DPD goodies to Rayaan's house.

Matt Palin, manager at our Leeds depot, says: "Glen is a true northern lad and one of the most genuine people you will ever meet. He is a top bloke and it didn't surprise me to hear what he did. I'm over the moon he was able to make Rayaan's day."



30 March - Delivering more than just parcels...

Delivering more than just parcels...

William Watson, a driver at our DPD Local Middlesbrough depot, recently delivered to an elderly lady who was visibly distressed. Will asked what was wrong and she explained her fire alarm was going off, but she couldn't ask anyone to come over as she was self-isolating.

Will then said he would like to help and went into her kitchen, keeping 2 metres away in line with social distancing guidelines, and managed to reset the alarm.

The lady wrote to us to say she was very emotional and grateful for the support.

Glen Watson, franchisee at DPD Local Middlesbrough, says: "It's great to see our drivers going above and beyond during this time and William is a super driver."

30 March - Delivering smiles with parcels

Delivering smiles with parcels

On Friday, we received an email from midwife Paige Mason. Paige had been caring for COVID-19 patients throughout the night and had returned home when Daniel Nelson, a driver at our Dunstable depot, delivered a parcel to her.

Paige understandably took her time to get to the door and when she did, she was greeted by Daniel smiling and waving at the end of the garden. After explaining her job, they both thanked each other for the work they're doing before having a brief chat 2 metres apart, which made Paige's day as her partner is an Intensive Care Doctor and they work opposite shifts, so she doesn't see many people due to social distancing!

Paige comments: "He was so smiley and we had a great chat that literally made my day. In times so testing for all, thank you to all your people that work so hard and still have a smile on their faces."

Daniel, pictured receiving a DPD Amazing Award, which includes a cash reward and a bottle of champagne to recognise his outstanding customer service.

Natalie Giles, manager at Dunstable, says: "Daniel is one of our star drivers and regularly goes above and beyond. He's always happy and cheerful and his customers absolutely love him. He's a true DPD ambassador."

27 March - DPD's unsung heroes
We want to celebrate our unsung heroes who go above and beyond. Michael Goddard, a driver at our Manchester depot, went the extra mile after making a delivery to an elderly couple this week.

The couple asked about DPD delivering food and Michael advised who we deliver for and then asked them if they needed anything as they were self-isolating. They said they had been unable to get out, so Michael said he'd be back shortly and he then went to a nearby shop, bought some essential items out of his own money, before returning to them. Michael followed the social distancing guidance at all times.

Andy Hesketh, Manager of our Manchester depot, says: "The customer was extremely grateful for what Michael did and couldn't tell us enough how kind he is. Michael's a top driver - he is a great ambassador for DPD and he always goes above and beyond."




27 March - #clapforourcarers

Last night hundreds of our hub team members took time out of their busy evening at 8pm to join the nation in applauding all our amazing health workers.

Whilst respecting all the social distancing guidelines, our hub teams in the midlands showed their appreciation for our incredible NHS and all the wonderful frontline care workers who are tackling the COVID-19 outbreak.

Watch our teams honour our Carers here