Parcel Delivery during COVID-19
Please see answers below to common delivery questions during COVID-19
I'm self-isolating and expecting a DPD delivery, what should I do?
Simply leave a signed note, attached to your front door, instructing our driver where your parcel should be left. He will take a photo of the signed note, along with a photo of where he has left your parcel as proof of delivery.
Why does your driver insist on me opening my door? I dont want to open my door during quarantine.
Your dpd driver is required to take a photo of the parcel at the point of delivery as a proof of delivery. The parcel sender is expecting a signature as proof of delivery, instead of a signature, our driver takes a photo of the parcel in the doorway to prove it was handed over. You do not need to be in the photo, so feel free to step back while the driver takes the photo.
Your driver refused to give me my parcel because I wouldnt open my door. Why?
Your driver is required to hand over the parcel at the point of delivery, unless we have your permission to leave the parcel somewhere safe. The parcel sender is expecting a signature as proof of delivery, instead of a signature, our driver takes a photo of the parcel in the doorway to prove it was handed over. If you dont want to open the door, you can ensure you still have your parcel delivered by posting a note to your front door instructing our driver where your parcel should be left.
Isn't it a bit dangerous to insist on opening the door, it will increase my risk of exposure to COVID-19?
Our drivers have all been trained to remain 2 metres apart from the doorstep. Here is an explanation of what we are doing to keep everyone safe with our contact free delivery.