Privacy & Cookie Policy

We at DPDgroup respect your concerns about privacy and are committed to safeguarding and preserving the privacy of the visitors to our website and visitors who use our interactive services.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our website or use our interactive services (our "services").

1. INFORMATION WE COLLECT

In running and maintaining our services we may collect and process the following data about you:

(i) Information about your use of our services such as details of your visit to our website, pages viewed and resources that you access. Such information includes traffic data, location data, device specific information and other communication data;

(ii) Information provided voluntarily by you, for example, when you use our interactive services, such as Predict, Follow My Parcel or our Your DPD app;

(iii) Information that you provide, such as your name, address, contact details and payment details.

2. USE OF YOUR INFORMATION

We use the information that we collect from you to provide our services to you. In addition to this we may use this information for one or more of the following purposes;

(i) To provide information to you that you request from us relating to our services;

(ii) To provide information to you relating to the services that you currently use;

(iii) To provide information to you relating to other services that may be of interest to you:
(a) For existing customers, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you; or
(b) If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

(iv) To inform you of any changes to our website, services, or service related products offered to you.

If you have previously used our services we may provide you with details of similar services or other services that you may be interested in.

We will not provide or sell your data to any third party where you have not provided your consent to do so but we will do so in the circumstances detailed below;
(i) Where we are legally required by law to disclose your personal information;
(ii) To further fraud protection and reduce the risk of fraud;
(iii) To our agents and sub contractors in order to provide services to you;
(iv) To limited third parties in order to enhance your delivery experience.

3. DATA TRANSFERS

In operating our website it may become necessary to transfer the data that we collect from you to locations outside the European Union for processing and storing but only in connection with the services that we provide to you such as international carriage. By providing your personal data to us you agree to this transfer, storing or processing. We will do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely. However, we cannot guarantee the security of data that you chose to send to us electronically and sending such information to us is at your own risk.

4. USE OF COOKIES

A Cookie is a series of data characters, which is stored on your computer?s hard drive by your web?browser.

Cookies are used to enable us to customise pages for you based on your web?browser type or the information you may have provided to us.

If you do not want a Cookie to be stored on your hard drive you should select the appropriate options on your web?browser. Please refer to your web?browser provider or system user guide for detailed information on disabling Cookies. Please be aware that disabling cookies will prevent the correct operation of some of our services such as Predict and ship@ease services.

5. SECURITY OF PERSONAL INFORMATION

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information, this includes storing all the personal information you provide on our secure servers.

By agreeing to this policy and using our website, app or other interactive services you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our website and app confidential; we will never ask you to send us your password (except for the standard log in procedure on the website or app).

6. LINKS TO OTHER WEBSITES

On occasion we include links to third parties on our website. Where we provide a link it does not mean that we endorse or approve that site. You should review their Privacy Policy before sending them any personal data.

7. ACCESS TO INFORMATION

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you and you can do this by contacting us as stated in our ?How to Contact Us? section of this Privacy Policy.

8. UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes in the law and guidance issued.d

9. OWNERSHIP AND CONFIDENTIALITY

This Privacy Policy should not be shared with any other Third Party without our written consent. This Privacy Policy and any associated document remains the property of DPDgroup and should be returned if requested.

10. HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy or if you would like us to update information we have about you or your preferences please contact us by email at marketing.dept@dpd.co.uk.

You may also write to us at;

DPDgroup UK Ltd, Roebuck Lane, Smethwick, B66 1BY