Service Updates

Check here for regular updates on any issues or bank holidays that may affect our UK or International delivery services.

UK Service Bulletin

There are no new updates.

International Service Bulletin

Friday 12 May

Brazil Customs Strike

Applies to those customers who use DPD Express, Air Classic and International Mail

Please be advised that due to Customs strikes, we are experiencing delays in Brazil

The strike is ongoing and it is currently unclear how long it will last

Further updates will be provided when more information is available

Thursday 18 May

Saudi Arabia, Arab Islamic American Summit

Applies to those customers who use Air Express, Air Classic and DPD Direct

Please be advised due to the Arab Islamic American Summit that will be held in Riyadh from 19th to 21st May, roads surrounding Riyadh City will be congested with extreme traffic and strict security. As a result, delivery delays are to be expected.

The below roads will be closed during the period morning to late afternoon.

Khurais Road
Abubaker Siddiqui Road
King Khaled Road near Diplomatic Enclave
Sarah Al Imam Al Turki Road

We are closely monitoring the situation and will provide updates as soon as further information becomes available.


Reminder: High Value Goods to the USA

Applies to those customers who use DPD Express, Air Classic and DPD Direct

The International Operations Department would like to remind customers that:

Shipments with a value of below $800 USD incur no duty charges.

Shipments valued between $800 and $2500 USD, will incur duty charges. The amount will vary depending on commodity and exact value. Customers can benefit from In flight duty notifications if they have provided valid email addresses. This will speed up the customs clearance process and improve the customer experience.

Shipments valued above $2500 USD require formal clearance. A Power Of Attorney from the receiver is required, the documentation to obtain this would be provided by USA Customs.

Please note that for formal entry shipments, there is a strict time frame of 10 calendar days to clear a shipment, otherwise the shipment will be returned to avoid customs seizure.

International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for April - June 2017. Please note that an asterix (*) denotes a regional Bank Holiday.

DPD Classic Bank Holiday guide

DPD Express Bank Holiday guide