What do I do if my parcel is damaged on arrival at the recipients?
- Please keep the parcel and take photographs which may be requested during the claim process
- Call us using the call button on Sent Parcels
Can I send to a PO Box address?
- Our couriers do not deliver to PO Boxes with the exception of the Middle East Region; defined as the following countries:
-United Arab Emirates
Consignments to any country other than those listed above must not be transported if the delivery address is a PO Box.
- Please note that the following addresses are also considered to be PO Box addresses and as such we would be unable to deliver to them:
-Post Restante a la Post - France
-das Postfach - Germany
-Packstation - Germany
-Post Restante - Sweden
-Apartado de correos - Spain
-Postbus - Netherlands
-Internal Revenue Service - USA
Can I send to a BFPO Box address?
- Unfortunately we currently are unable to send items to British Forces Post Offices (BFPO), however please check back in the future as we are hopeful of offering this service in the future.
Can I drop my parcel off at the local DPD depot?
- Unfortunately not, but you can choose the most convenient DPD Pickup shop for you from our extensive shop network.
What are the opening hours of our App Shipping team?
- 9am - 5pm Monday to Friday.