Sub-Processors
DPDgroup UK (DPD) engages certain third party companies ("Sub-Processors") in the provision of our services. For those Sub-Processors whose processing activities may include the processing of personal data in the provision of their services, a list of those Sub-Processors can be found in the following table. This table does not include details of our onward shipping agents or delivery sub-processors.
DPD has entered into written agreements in with each of its Sub-Processors which contain data protection and data security obligations as well as the technical and organisational security measures, appropriate to their processing activities. In addition, each of the DPDgroup UK sales entities utilises other DPDgroup group companies in the processing of Customer data.
This list was last updated in November 2020.
Company Name | Service Provided | Task Performed | Name | Address | Telephone Number | Email Address | Processing Location |
AEB SE | IT Solutions for the Management of Customs Declarations | IT Infrastructure for Customs Declarations Post-Brexit | Yes | Yes | Yes | Yes | United Kingdom |
Apogee | Printing Solutions & Support | Printing Solutions and Support | Yes | Yes | Yes | Yes | EEA |
Capita | Customer Services | Customer Services Support | Yes | Yes | Yes | Yes | India |
CreditSafe UK | Credit Checks | Running credit checks on limited companies along with consumer searches | Yes | Yes | Yes | Yes | United Kingdom |
Doddle | Delivery Network | Providing pick up shops with PDA/ delivery function | Yes | Yes | Yes | Yes | United Kingdom |
DPDGroup Companies (Europe) | International Shipping | Delivery Services | Yes | Yes | Yes | Yes | EEA/Worldwide |
DTS | Printing Solutions & Support | Printing solutions and support | No | No | No | No | United Kingdom |
Echo-U | Customer Services | Outsource customer services partner | Yes | Yes | Yes | Yes | United Kingdom |
EDM | Record Management | Record management | Yes | Yes | Yes | Yes | United Kingdom |
Eleks | IT | Development & Testing Software | No | No | No | No | Ukraine |
Embridge Consulting | IT Consulting & Support | Consulting on Agresso / U4BW Account Software System. Also provide support desk for the system. | Yes | Yes | Yes | Yes | United Kingdom |
Experian Ltd | Credit checks | Runing credit checks on limited companies | Yes | Yes | Yes | Yes | United Kingdom |
Google (GCP) | Hosting | Support parcel delivery systems | Yes | Yes | Yes | Yes | EEA |
Google (Workspaces) | Hosting | Data storage & email functions |
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| EEA |
Metapack | IT Solutions | Delivery Management platform | Yes | Yes | Yes | Yes | United Kingdom |
New Voice Media (NVM) Ltd | Cloud telephony | Cloud telephony | No | No | Yes | No | United Kingdom |
Parcel2Go | Credit & Billing - Claims | In the event of a claim | Yes | Yes | Yes | Yes | United Kingdom |
Parcel2go | Partner Service Provider | Partner service provider |
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| United Kingdom |
Paypoint | Delivery Network | Providing pick up shops with PDA / delivery function | Yes | Yes | Yes | Yes | United Kingdom |
Performa-IT | IT development | Salesforce Development | Yes | Yes | Yes | Yes | United Kingdom |
Pulsant | Hosting and Backups | Hosting and Backups of data | Yes | Yes | Yes | Yes | EEA |
RS22 | IT Maintenance | Supply & Support of firewalls | Yes | No | Yes | Yes | United Kingdom |
Salesforce | IT Solutions | Cloud applications | Yes | Yes | Yes | Yes | EEA/Worldwide |
Shop Network (DPD Pickup) | Parcel Pickup | Parcel collection point | Yes | Yes | Yes | Yes | EEA |
Sorry As A Service | Customer Services | Gifts | Yes | Yes | Yes | Yes | EEA |
Sunrise | IT Solutions | Management Tools | No | No | No | No | EEA/Worldwide |
Teleperformance | Customer Services | Customer services support | Yes | Yes | Yes | Yes | South Africa |
Twilio | Parcel Notifications | Push Notifications | Yes | Yes | Yes | Yes | EEA/Worldwide |
V1 | Invoice scannng system provider | Invoice scanning system provider | Yes | Yes | Yes | Yes | United Kingdom |
© DPDgroup UK Ltd. All rights reserved. Registered in England and Wales: company no. 00732993. Registered office: Roebuck Lane, Smethwick, B66 1BY.