What is MyDPD?

MyDPD is a free service for account holders designed to make the entire shipping process easier for small and large-scale businesses alike. It brings all of your essential shipping procedures together onto a comprehensive platform.

From 1 September, the standard software that is used to print parcel labels is changing and you'll be unable to print labels from MyDPD unless you have carried out the update.

How long does the upgrade take?

The upgrade to MyDPD is simple and will only take a few minutes to complete.

The installation of the browser won't run and it keeps asking for an administrator password, why?

You will need the username and password of an Administrator account on your PC or laptop - you can get this from your IT Team prior to upgrading.

How can I check if the printer has been installed on my device?

Check to see if the printer has been installed by checking Devices and Printers on Windows or Printers and Scanners on an Apple Mac.

Why aren't my labels printing?

Login in to MyDPD and click on My Account Details > Printing Settings, from this screen confirm the correct printer has been selected.

Where do I change my password?

Change your password by clicking Click here to change password on the MyDPD login screen.

I'm a DPD Local customer, where can I find MyDPDLocal?

There is a single login screen for DPDgroup - your login will continue to work as normal.

Can I use an Apple Mac PC?

Yes, MyDPD is compatible with Windows and Apple Mac computers.

Will my browser update automatically?

Yes, the browser will update automatically when there is a new version available.