• Create a secure profile that is locked to your mobile device and uses your mobile phone number and / or email address for verification.
• Add delivery preferences that are used every time you have a delivery.
• Parcel tracking is presented automatically without the need to manually track using parcel numbers. Parcels are matched to your mobile phone number or email address and your delivery address.
• Parcels that are delivered by DPD UK or DPD Local are shown.
• In-flight options are made available so you can choose to change delivery to a neighbour, pay for an upgrade, leave safe or send to a DPD Pickup shop.

Enter your mobile phone number or email address, and a secure code will be sent to your phone or email account.
Enter the code into the app and your secure profile will be active.

Yes.
Proceed to the main menu and select ‘Settings’ and then ‘View/Update your profile’. You can then change your profile information. You can also add in your mobile phone number or email address if you didn’t for the initial registration.

No.
You can only associate one mobile phone number and one email address with your profile.

Yes.
Proceed to the main menu and select ‘Settings’ and click on ‘Add new address’.

Yes.
Proceed to the main menu and select ‘Settings’ and then select the address for which you want to change the preferences.

Yes.
Proceed to the main menu and select ‘Settings’ and then ‘Delete my profile’.

When you made your purchase, you may have used a mobile phone number or email address that is not associated with your DPD app profile. You can change the mobile phone number and email address for your profile if you proceed to the main menu, select ‘Settings’ and then ‘View/Update your profile’.

You will required to verify your details before the change becomes active.

You can find information about your delivery here or you can contact the sender of your parcel.

Our privacy policy can be viewed here

If you need to contact us, click on any parcel, scroll down and click on the 'call' or 'chat' options. As an App user you will go to the front of the queue and we'll deal with your query as soon as possible.

If you need to contact us, click on any parcel, scroll down and click on the ‘call’ option. As an app user, you’ll go straight to the front of the queue and we’ll deal with your query as soon as possible.

• What destinations can I send to?
• How do I find out the price?
• What is the transit time?

Country	Price per parcel	Transit
UK Mainland	£5.99	1 day
Isle of Wight	£5.99	1 day
Scottish Highlands and Islands	£13.99	2 days
Northern Ireland	£14.99	2 days
Scilly Isles	£14.99	2 days
Isle of Man	£14.99	2 days
Republic of Ireland	£12.50	2 days
Austria	£15.00	3 days
Belgium	£12.50	2 days
Bulgaria	£24.00	2 days
Croatia	£20.00	4-6 days
Czech Republic	£17.00	3-4 days
Denmark	£15.00	3 days
Estonia	£20.00	4-5 days
Finland	£20.00	4-5 days
France	£12.50	2-3 days
Monaco	£12.50	2-3 days
Germany	£12.50	2-3 days
Greece	£24.00	4-9 days
Hungary	£20.00	4 days
Italy	£15.00	3-4 days
Latvia	£24.00	4-6 days
Lithuania	£24.00	4-6 days
Luxembourg	£12.50	2 days
Netherlands	£12.50	2 days
Poland	£14.00	4 days
Portugal	£20.00	4-5 days
Romania	£24.00	4-6 days
Slovakia	£15.00	3-4 days
Slovenia	£20.00	4-5 days
Spain	£15.00	3-4 days
Sweden	£20.00	4-5 days

What can I send?

• We do have a list of prohibited items which we cannot carry at all. We also have a list of items which we can carry but will only be covered in the event of loss, not damage.
• To check your item on our lists please click here.

What are the parcel size restrictions?

• The maximum weight that can be dropped off in a DPD Pickup shop is 20kg
• No two sides added together can exceed 120cm (1.2m)
  Add the two greatest sides together and if they exceed 120cm then the parcel is too large
• If either the weight or size exceeds above then the shop will refuse to accept the parcel.

What payment methods can I use ?

• PayPal
• Applepay
• Android pay
• Credit or debit card

How do I find my nearest DPD shop to drop off my parcel?

• There is a new DPD Shop finder in the app, switch on location services to find DPD Pickup shops near to you or enter a postcode to search for a shop.

What do I need to take to the shop?

• Your parcel with the delivery address written clearly on it
• Your phone so you can present your barcode

What do I need to do at the shop?

• Turn up to the shop with your parcel and your mobile phone
• Present them with your barcode (found either in your wallet if you have added it or in Sent Parcels area of the app)
• The shop assistant will scan your barcode, apply a small barcode to your parcel, scan it and then will hand you a receipt for your parcel.

When will my parcel be collected from the shop by DPD?

• If you have taken your parcel to the shop before 11am then it may be that your parcel will collected the same day. If it’s after 11am then your parcel will be collected the following day.

What do I do if the shop will not accept my parcel?
If the shop will not accept your parcel it is likely to be for one of the following reasons:-

• Your parcel is too heavy or too big: We cannot accept your parcel and you will need to call for a refund
• Your parcel is not packaged adequately: Please re-package your parcel using our packaging guidelines
• The shop does Pickup only and does not allow parcels to be dropped off: Please check to see if there is a shop that accepts dropped off parcels nearby

When can I expect my parcel to be delivered?

• For parcels going to UK mainland you can expect your parcel to be delivered the next working day after the parcel has been collected from the Pickup shop
• For offshore or remote UK destinations 2 days after the parcel has been collected from the shop
• Transit times for international destinations vary by country

How do I track my parcel?

• You will be able to track your parcel from collection to delivery via the app in Sent Parcels

Will I be notified when my parcel is delivered?

• Yes, we will send you a push notification when your parcel is delivered. You will be able to track your parcel from collection to delivery via the app in Sent Parcels

What do I do if my receiver has not received the parcel?

• Please check your parcel status via the app in Sent Parcels.
• Call us using the call button in Sent Parcels if:
  The status of your parcel is delivered but the recipient does not have the parcel
  The status of your parcel has not changed for 24 hours

Which countries do you deliver to & What are the transit times for international destinations?

Country	Price per parcel	Transit
Republic of Ireland	£12.50	2 days
Austria	£15.00	3 days
Belgium	£12.50	2 days
Bulgaria	£24.00	2 days
Croatia	£20.00	4-6 days
Czech Republic	£17.00	3-4 days
Denmark	£15.00	3 days
Estonia	£20.00	4-5 days
Finland	£20.00	4-5 days
France	£12.50	2-3 days
Monaco	£12.50	2-3 days
Germany	£12.50	2-3 days
Greece	£24.00	4-9 days
Hungary	£20.00	4 days
Italy	£15.00	3-4 days
Latvia	£24.00	4-6 days
Lithuania	£24.00	4-6 days
Luxembourg	£12.50	2 days
Netherlands	£12.50	2 days
Poland	£14.00	4 days
Portugal	£20.00	4-5 days
Romania	£24.00	4-6 days
Slovakia	£15.00	3-4 days
Slovenia	£20.00	4-5 days
Spain	£15.00	3-4 days
Sweden	£20.00	4-5 days

Do I need to attach any documentation?

• No, all of our current destinations on the app are to EU countries and therefore documentation is not required.

Will my parcel be subject to customs charges?

• No, all of our current destinations on the app are to EU countries and therefore customs charges are not applicable

Who will be delivering my parcel?

• DPD Group will be delivering your parcel

Why don’t you deliver to other countries?

• We are hoping to expand our list of countries to include DPD’s global air network to more than 230 countries worldwide in the future

Packing advice and guidance:

1. Choose the right packaging for your items. Boxes made of corrugated cardboard with good quality outer liners, tubes for rolled paper and heavy-duty double-layered board for valuable items.
2. Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.
3. Consider strength, cushioning, and durability when selecting your wrapping supplies.
4. Fill all spaces in your package with a suitable filler such as polystyrene chips or even shredded paper.
5. If you are re-using a box ensure it is in good shape and not worn out. Once a cardboard box is damaged it becomes weaker.
6. Couriers use scanners to read labels so make sure yours are clearly displayed and securely attached, and remember to remove any old labels.
7. Use strong tape to seal and secure your box.
8. Carefully pack fragile or delicate items individually, place on a bed of cushioning, put cushioning all around the sides and place in the centre of your package to minimise the risk of damage.
9. Check that the items you are sending are not on the prohibited or restricted items list. Couriers are not allowed to send certain items and other items will not have any protection cover.
10. For peace of mind we recommend you take protection cover for your parcel. On occasion, accidents do happen and we believe it’s best to take protection cover rather than looking back in hindsight.

Can the shop package my parcel?

• Sorry no, you will need to package the parcel yourself

Can I send a suitcase with DPD?

• Unfortunately, DPD are not able to carry suitcases

What will it cost to protect my parcel?

• Your parcel is protected up to a value of £50 for free
• Your parcel can be protected for 5% of the extra value upto a maximum of £5000

Do you cover breakable items like glass and ceramics?

• We do not accept breakable items such as glass or ceramics for carriage and therefore they would not be covered by our parcel protection.

What item are not covered by the parcel protection?

• We do have a list of prohibited items which we cannot carry at all. We also have a list of items which we can carry but will only be covered in the event of loss, not damage.
• To check your item on our lists please click here.

What do I do if my parcel is damaged on arrival at the recipients?

• Please keep the parcel and take photographs which may be requested during the claim process
• Call us using the call button on Sent Parcels

Can I send to a PO Box address?

• Our couriers do not deliver to PO Boxes with the exception of the Middle East Region; defined as the following countries:
  -Bahrain
  -Kuwait
  -Libya
  -Qatar
  -Oman
  -Saudi Arabia
  -United Arab Emirates
  

Consignments to any country other than those listed above must not be transported if the delivery address is a PO Box.

• Please note that the following addresses are also considered to be PO Box addresses and as such we would be unable to deliver to them:
  -Post Restante a la Post - France
  -das Postfach - Germany
  -Packstation - Germany
  -Post Restante - Sweden
  -Apartado de correos - Spain
  -Postbus - Netherlands
  -Internal Revenue Service - USA
  

Can I send to a BFPO Box address?

• Unfortunately we currently are unable to send items to British Forces Post Offices (BFPO), however please check back in the future as we are hopeful of offering this service in the future.

Can I drop my parcel off at the local DPD depot?

• Unfortunately not, but you can choose the most convenient DPD Pickup shop for you from our extensive shop network.

What are the opening hours of our App Shipping team?

• 9am - 5pm Monday to Friday.