Tutorial
This tutorial will guide you through tracking your parcel(s), watching your parcel(s) and managing your exceptions online.
Manage your exceptions is only available to registered customers of DPD. To become a registered customer or to find out more please call 0845 9 505 505 or email sales.enquiries@dpd.co.uk.
How to track your parcels, watch your parcels and manage your exceptions
| Track your parcels |
To track a parcel, click on Tracking in the left navigation, within the E-Shipping tab, then click on 'Track your parcels'.
This section allows you to track and watch your parcels. You can also manage your exceptions.
- Parcel details
You can complete either a simple or advanced search. When all necessary information is entered use the 'next' button to go to the shipment details screen. - Shipment details
Enables you to view further details by consignment number and parcel number.
View the Track your parcels tutorial
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| Watch your parcels |
To watch up to 30 parcels, click on Login in the left navigation.
- Track it
Click on 'Track your parcels' in the left navigation and enter your parcel number. Use the 'next' button to go to the shipment details screen. - Watch it
On the shipment details screen, click on the 'Watch parcel' button. To view the progress of your parcel in real time, click on the parcel number.
View the Watch your parcel tutorial
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| Manage your exceptions |
To manage your exceptions, click on Login in the left navigation.
- Your details
Please enter your name, telephone number and email address in the 'your details' section. - Manage your exceptions
There are 3 key sections for you to access; response required, outstanding requests and information only. - Response required
Displays the number of undelivered items that require further information from you. - Outstanding requests
This holds response from the 'response required' section for the depot to action. - Information only
No action required by you - provides you updates on what's happening with an undelivered item.
View the Manage your exceptions tutorial
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