FAQs
How do I cancel a consignment?
You can cancel a consignment by clicking on the "History button" and then click on "click to review". If you then scroll down the page you can click on "cancel"
PLEASE NOTE YOU CAN ONLY CANCEL A CONSIGNMENT BEFORE YOU RUN THE MANIFEST
How do I check an invalid postcode?
If the system is saying that the postcode entered is invalid please check this postcode on the Royal Mail website www.royalmail.com
How do I change my collection address?
Your collection address can be changed by clicking on "my Account" and then "My Details" you can enter the new address details, you confirm this by clicking on "change".
How do I install a thermal label printer?
All thermal label printers are installed by your Account Executive. If you receive one please contact them to arrange a date for the installation.
DO NOT ATTEMPT TO INSTALL THE PRINTER YOURSELVES
If you cannot navigate to certain pages on the website i.e. when you click on a page it keeps asking you to login
Press Ctrl and F5 to refresh the page, this is just your Internet browser looking at old stored pictures.
Who do I contact with a fault with the website?
Please contact the IT helpdesk on 0121 500 2510
What information do I require before contacting the IT helpdesk?
You will require your Login and Password, Account number and example of the problem. The user preferably needs to be in front of a PC with the issue.
Where do I obtain labels for my printer?
Labels for the barcodes can be obtained from our Sales Support Team on 08459 505 505, please have your account number available. (please quote code ZSF54)
Can I despatch parcels to International Destinations?
Yes, in the "create shipment" screen you have got the option to select countries, you will then need to select "DPD parcel" in the product box. NOTE: ship@Ease web only allows international parcels to be sent using DPD Europe by Road service.
What Postcode do I use for the RePublic of Ireland?
No postcode is required for this you just need to select the Republic of Ireland in the country field and enter the address.
What is the maximum weight for the "parcel" service?
The maximum weight for a parcel is 31.5kg, after this weight the consignment must be sent on the "freight" or "pallet" service.
