International Service Bulletin 

Check here for regular updates on issues that may affect our international delivery services.

Remember to 'refresh' your browser to ensure you are viewing the latest update - On a PC press the F5 button or press 'Ctrl + R'. On a Mac press 'cmd + R'.

Latest Updates

India Postal Union Strike?15th May 2015

Applies to those customers who use International Mail.

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Please be advised that Indian Postal Unions have called an indefinite national strike.

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Delivery delays are to be expected.

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Kazakhstan Customs Information?12th May 2015

Applies to those customers who use DPD Express and Air Classic.

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Please be advised private individuals are now allowed one shipment per month under the value of $1000 USD or 31kg duty free. Any shipments over these values are dutiable.

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As well as this, all dutiable shipments will incur a $55.00 USD brokerage fee payable by the consignee.

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For full details please view the country information to Kazakhstan using the following links:

George

Frank

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Nepal & Philippines Service Disruption 6th May 2015

Applies to those customers who use DPD Express, Air Classic and International Mail.

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Nepal

Due to the massive earthquake on 25th April, services to all areas are currently disrupted until further notice.

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Philippines

A customs strike has been declared, delivery delays may occur until the strike is finished.

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USA Snowstorms?6th March 2015

Applies to those customers who use DPD Direct, DPD Express, Air Classic and International Mail.

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Please be advised that snow has brought widespread disruption to flights and transport across the USA.

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The states of Kentucky, Arkansas, Illinois, Indiana, Virginia, Ohio and New York are most affected.

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Delivery delays are to be expected over the next couple of days.

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We are closely monitoring the situation and will provide updates as soon as they are available.

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USA Winter Storm?24th February 2015

Applies to those customers who use DPD Direct, DPD Express, Air Classic and International Mail.Please be advised that snow has brought widespread disruption to flights and transport across the USA.

The states of Kentucky, Arkansas, Illinois, Indiana, Virginia, Ohio and New York are most affected.

Delivery delays are to be expected over the next couple of days.

We are closely monitoring the situation and will provide updates as soon as they are available.

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Please be advised that Winter Storm Quantum has brought widespread snow and ice from the Rockies to the Deep South of USA.

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Delivery delays are to be expected over the next couple of days.

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We are closely monitoring the situation and will provide updates as soon as they are available.

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Australia - Cyclone Marcia?20th February 2015

Applies to those customers who use DPD Direct, DPD Express, Air Classic and International Mail.

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Please be advised that Cyclone Marcia has crossed the Queensland coast bringing strong winds and heavy rainstorms.

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Delivery delays are to be expected over the next couple of days.

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The following areas are particularly affected, Agnes Water, Allenstown, Biloela, Calliope, Emu Park, Frenchville, Gladstone, Gracemere, Keppel Sands, Kin Kora, Marlborough, Miriamvale, Mount Larcom, Park Avenue, Red Hill, Rockhampton, St Lawrence, Tannum Sands, Tweed Heads, Wandal, Yarwun, Yeppoon.

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We are closely monitoring the situation and will provide updates as soon as they are available.

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South Korea Customs Requirements?20th February 2015

Applies to those customers who use DPD Express and Air Classic.

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Please be advised with immediate effect all parcels going to South Korea need a recipient telephone number due to new customs requirements. If shipments do not have telephone numbers, they will be held until details are received.

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Jordan Snowstorms?19th February 2015

Applies to those customers who use DPD Express, Air Classic and International Mail.

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Please be advised that Snowstorms have caused heavy snowfall and hazardous conditions across Jordan.

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Delivery delays are to be expected over the next couple of days.

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We are closely monitoring the situation and will provide updates as soon as they are available.

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USA Snowstorms?17th February 2015

Applies to those customers who use DPD Express, Air Classic, DPD Direct and International Mail.

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Severe winter weather is impacting service in Southwest, Midwest and Southeast of the USA, particularly areas of Arkansas, Illinois, Kentucky, Missouri, Ohio, Oklahoma, Tennessee and Virginia.

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Further snowfall is expected and continues to affect deliveries in the Northeastern states of the USA particularly Massachusetts, New Jersey, New York, Washington DC and Maryland.

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Delivery delays are to be expected over the next couple of days.

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We are closely monitoring and will provide updates as soon as they are available.

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Chinese New Year 2015?12th February 2015

Applies to those customers who use DPD Express, Air Classic, DPD Direct and International Mail.

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Chinese New Year will be observed from 18th-24th February.

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The following countries will have no deliveries or customs clearance during the following dates,

China - 18th-24th February

Hong Kong - 19th-21st February

South Korea - 18th-20th February

Singapore - 19-20th February

Taiwan - 18th-23rd February

Vietnam - 15th-23rd February

Malaysia - 19th-20th February

Macau - 18th-23rd February

Indonesia - 19th February

Nepal - 17th and 19th February

Philippines - 19th February

Thailand - 19th February

Mongolia - 18th-21st February

Mauritius - 17th and 19th February

Brunei - 19th and 23rd February

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USA Winter Storm?11th February 2015

Applies to those customers who use DPD Express, Air Classic, DPD Direct and International Mail.

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Winter Storm Marcus has caused heavy snowfall and hazardous conditions in the Northeast regions of the USA.

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Delivery delays are to be expected over the next couple of days.

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We are closely monitoring and will provide updates as soon as they are available.

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Severe Weather in France and Spain?5th February 2015

Applies to those customers who use DPD Classic, DPD Express, Air Classic, DPD Direct and International Mail.

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Due to severe weather conditions across Northern Spain and South Western France. Delivery delays are expected in the next 1-2 days.

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We are closely monitoring and will provide updates as soon as they are available.

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USA Winter Storm?3rd February 2015

Applies to those customers who use DPD Express, Air Classic, DPD Direct and International Mail.

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Winter Storm Linus is causing hazardous conditions in the Midwest and Northeast regions of the USA.

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Delivery delays are to be expected over the next couple of days.

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We are closely monitoring and will provide updates as soon as they are available.

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Canada Snowstorms?2nd February 2015

Applies to those customers who use DPD Express, Air Classic, DPD Direct and International Mail.

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Due to severe snowstorms in Ontario and across the East Coast of Canada, parcels may incur delivery delays until Wednesday 4th February from when the weather is expected to improve.

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We are closely monitoring and will provide updates as soon as they are available.

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Winter Storm USA?29th January 2015

Applies to those customers who use DPD Express, Air Classic, DPD Direct and International Mail.

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Further to the International Notice (no 869) sent 27th January, please be advised of the following:

All flights have now resumed and Operations are back to normal.


Please expect at least a 24-48 delay.

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Winter Storm USA?27th January 2015

Applies to those customers who use DPD Express, Air Classic, DPD Direct and International Mail.

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Heavy snowfall continues to affect services to the USA.


Flights to New York this morning have been cancelled. We are working on contingency plans, however please expect delivery delays over the next couple of days.

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The states of New York, New Jersey, Connecticut, Rhode Island, Massachusetts and New Hampshire are most affected.

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We will continue to monitor the situation and update as more information becomes available.


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Winter Storm USA?26th January 2015

Applies to those customers who use DPD Express, Air Classic, DPD Direct and International Mail.

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Please be advised that heavy snowfall is expected this afternoon on the US North East coast. New York flights have been cancelled today.

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Delivery delays are to be expected over the next couple of days.

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We will continue to monitor the situation and update as more information becomes available.

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Winter Storm USA 14th January 2015

Applies to those customers who use DPD Express, Air Classic, DPD Direct and International Mail.


Please be advised that, a winter storm has been causing hazardous conditions and potential delays in the North-eastern and Midwest regions of the United States. Delivery delays are to be expected.

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We will continue to monitor the situation and update as more information becomes available.

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Customs Controls - Norway?June 2014

Applies to DPD Classic Customers only

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Please be advised that due to an increase in customs controls on the German border, this may cause delays to deliveries in Norway.

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Please be reminded of the following requirements:

  • Correct Value details on the Invoice
  • Where possible the commercial invoice should be used as opposed to the invoice template
  • In addition customers should be reminded of the following invoice requirements to avoid delivery delays and to ensure additional charges are not incurred
  • Address details for both shipper and receiver including contact information
  • Number of pieces and total weight.
  • Clear description of goods
  • Accurate goods value, shipping charges* and total value
  • Clear signature


*Shipping charges to Norway paid by the receiver must be shown on the invoice

Correct VAT or PID details on the invoice to Norway

The customer must clearly show a valid VAT or PID number on the invoice. A PID number must be provided for all B2C/private receivers.

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Khat Classification?June 2014

Applies to those customers who use DPD Classic, Express, Direct and International Mail Services

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From 24th June 2014, Khat will become a controlled class C drug under the misuse of drugs act 1971 and can not be exported without a home office licence.?

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Khat is a herbal stimulant consisting of leaves, stems and shoots of the plant 'Catha Edulis' originating from the countries of Kenya, Ethiopia, Somalia and Yemen.

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Any items containing Khat will be held and may be destroyed or seized by customs

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Ukraine Civil Unrest April 2014

Applies to those customers who use DPD Express and International Mail Services

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Express:

Further to International Notice 805, please be advised that due to continuing civil unrest in the Crimea and Sevastopol, delays to parcel deliveries are to be expected

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Mail:

Please note that mail has been temporarily suspended to the following areas:


Crimea - postcodes 95000-98999
Sevastopol - postcodes 99000-99999

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The situation is being closely monitored and a further update will be communicated

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Export Invoices?January?2014

Please be advised of the following:

The value on the export invoice must be the transaction amount paid by the receiver to the shipper.?
If the receiver does not pay for the goods e.g. samples and gifts the declared value should be the same as the purchase value of the goods.

Where the receiver pays for the freight this must also be included in the value declared on the invoice.

Parcels with invoices which have incorrect values will be held at destination and may incur the following:-

  1. Additional duties and tax payments based on the actual value paid by the receiver
  2. Administration charges in validating the above Customs charges
  3. Delays in delivery whilst the parcel is Customs cleared


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Canary Islands International Update September 2013

This is a reminder regarding the customs requirements for shipments being sent to the Canary Islands

Commercial / Proforma Invoices are mandatory

The invoices must contain the following mandatory information

  • Consignor and Consignees VAT registration numbers
  • Passport or ID card numbers if the consignment is addressed to a private individual
  • Name and Address of Consignor and Consignee
  • Full description of the goods
  • True value of the goods (in Euros)
  • Origin of the goods
  • Consignee Telephone Number

Failure to provide any part of this information will result in the shipment being held by Customs who will request a new invoice or in extreme cases automatically return the parcel to sender.

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25/06/2013 - New Duty Payment Method for Switzerland

GeoPost UK is pleased to confirm that Switzerland has been added to the DDP Hybrid Duty payment method to assist in the delivery of shipments, where duty and taxes are applicable.

This simplified process is designed for residential deliveries and is to speed up the duty collection process.

For customers to benefit from this solution the Consignees email address is essential and a telephone number is desirable.

View the GeoPost UK Duty Payment Solution?here.

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04/04/2013 - Tyres to Nordics

Please be reminded that it is prohibited to send un-boxed tyres to Denmark, Sweden, Norway, Finland and Iceland

A maximum of 2 tyres per box can be sent, with the exception of Sweden where it is a maximum of 1 tyre per box

This is due to strict application of EU regulations by local health and safety authorities

Any cardboard box containing tyres must be within the size and weight restrictions:

Maximum Length: 175cm
Maximum Girth: 300cm
Girth = 2 x width (cm) + 2 x height (cm) + Length (cm)
Maximum Weight: 31.5k