International Service Bulletin 

Check here for regular updates on issues that may affect our international delivery services.

Remember to 'refresh' your browser to ensure you are viewing the latest update - On a PC press the F5 button or press 'Ctrl + R'. On a Mac press 'cmd + R'.

Latest Updates

Ukraine Civil Unrest April 2014

Applies to those customers who use DPD Express and International Mail Services

 

Express:

Further to International Notice 805, please be advised that due to continuing civil unrest in the Crimea and Sevastopol, delays to parcel deliveries are to be expected

 

Mail:

Please note that mail has been temporarily suspended to the following areas:


Crimea - postcodes 95000-98999
Sevastopol - postcodes 99000-99999

 

The situation is being closely monitored and a further update will be communicated

 

---

 

Greece Strike April 2014

Applies to those customers who use DPD Classic, Express and International Mail Services

 

Please be advised that there is a general strike in Greece today

 

Delays to deliveries are to be expected

 

---

 

Earthquake in Chile April 2014

Applies to those customers who use DPD Express and International Mail Services

 

Please be advised that an earthquake has struck off the coast of northern Chile causing widespread disruption. The worst affected regions are Arica, Parinacota and Tarapaca

 

Delivery delays are to be expected

 

The situation is being closely monitored and further updates will be communicated

 

---

 

Heavy Rain in Dubai March 2014

Applies to those customers who use DPD Express and International Mail Services

 

Please be advised that due to heavy rainfall in Dubai, delivery delays are to be expected


The situation is being closely monitored and further updates will be communicated

 

---

 

Indonesia Delays March 2014

Applies to those customers who use DPD Express and International Mail Services

 

Please be advised that due to the general election, delivery delays are expected in Indonesia for the next 2 weeks. Please see main areas and dates affected below:

  • Jawa Barat: 20, 25, 29 March and 3 April
  • Jawa Tengah: 22, 27 March, 1 and 5 April
  • Jawa Timur: 21, 26, 30 March and 4 April
  • DKI Jakarta: 24 March and 1 April
  • Banten: 20, 28 March and 5 April
  • Sumatera Utara: 26 March and 3 April 
  • Aceh: and 28 March
  • Sumatera Barat: 25 March and 5 April
  • Jambi: 22 March and 3 April
  • Bengkulu: 30 March
  • Riau: 28 March
  • Kepulauan Riau: 25 March and 5 April
  • Lampung: 22 March and 3 April
  • Bangka Belitung: 30 March
  • Sumatera Selatan: 28 March
  • Daerah Istimewa Yogyakarta: 25 March and 5 April 
  • Bali: 22 March and 3 April
  • Nusa Tenggara Barat: 28 March
  • Nusa Tenggara Timur: 28 March
  • Kalimantan Barat: 25 March and 5 April
  • Kalimantan Tengah: 22 March and 3 April

 

---

 

Storm in USA March 2014

Please be advised that the severe weather is continuing to cause hazardous conditions in the USA

 

The most affected areas are Maryland, Delaware, Virginia and West Virginia

 

Delays are to be expected

 

The situation is being closely monitored and further updates will be communicated

 

---

 

Snow in Canada March 2014

Please be advised that snow is affecting deliveries in Eastern Canada

Delivery delays are to be expected


The situation is being closely monitored and further updates will be communicated

 

---

 

Storm in USA March 2014

Please be advised that the severe weather is continuing to cause hazardous conditions in the Eastern region of the USA, however delays can be expected across the country

 

The situation is being closely monitored and further updates will be communicated

 

---

 

Heavy Rain in South Africa March 2014

Please be advised that due to heavy rainfall in South Africa, delivery delays are to be expected.


The cities most likely to be affected are:

  • Springs
  • Pretoria 
  • Johannesburg

 

---

 

Madagascar Heavy Rain March 2014

Please be advised that due to heavy rain in Madagascar, delivery delays are to be expected, in particular areas of Vohemar, Sambava and Antalaha on the North East Coast

 

---

 

Ukraine Civil Unrest March 2014

Further to International Notice 800, please be advised that due to continuing protests and civil unrest in parts of the Ukraine, in particular Kiev and the Crimea region, delays to deliveries are to be expected


The situation is being closely monitored and a further update will be communicated

 

---

 

Thunderstorms in the USA February 2014

Please be advised that the USA are experiencing heavy rain and thunderstorms, which may cause some disruption over the weekend.

 

Please expect delivery delays in the following areas:

Alaska

Arizona

California

Hawaii

Idaho

New Mexico

Nevada

Oregon

Utah

Washington

 

The situation is being closely monitored and further updates will be communicated

 

---

 

Indonesia Volcano Eruption February 2014

Please be advised that due to the Mount Kelud volcano in East Java erupting, this is having an impact on some deliveries. Delays are to be expected in the following areas:

 

Surabaya, Yogyakarta, Solo and Bandung


The situation is being closely monitored and a further update will be communicated

 

---

 

Ukraine Protests February 2014

Further to International Notice 784, please be advised that due to continuing protests in the Ukraine, in particular Kiev, delays to deliveries are to be expected

 

The situation is being closely monitored and a further update will be communicated

 

---

 

Export Invoices January 2014

Please be advised of the following:

The value on the export invoice must be the transaction amount paid by the receiver to the shipper. 
If the receiver does not pay for the goods e.g. samples and gifts the declared value should be the same as the purchase value of the goods.

Where the receiver pays for the freight this must also be included in the value declared on the invoice.

Parcels with invoices which have incorrect values will be held at destination and may incur the following:-

  1. Additional duties and tax payments based on the actual value paid by the receiver
  2. Administration charges in validating the above Customs charges
  3. Delays in delivery whilst the parcel is Customs cleared


---

 

Canary Islands International Update September 2013

This is a reminder regarding the customs requirements for shipments being sent to the Canary Islands

Commercial / Proforma Invoices are mandatory

The invoices must contain the following mandatory information

  • Consignor and Consignees VAT registration numbers
  • Passport or ID card numbers if the consignment is addressed to a private individual
  • Name and Address of Consignor and Consignee
  • Full description of the goods
  • True value of the goods (in Euros)
  • Origin of the goods
  • Consignee Telephone Number

Failure to provide any part of this information will result in the shipment being held by Customs who will request a new invoice or in extreme cases automatically return the parcel to sender.

 

---

 

25/06/2013 - New Duty Payment Method for Switzerland

GeoPost UK is pleased to confirm that Switzerland has been added to the DDP Hybrid Duty payment method to assist in the delivery of shipments, where duty and taxes are applicable.

This simplified process is designed for residential deliveries and is to speed up the duty collection process.

For customers to benefit from this solution the Consignees email address is essential and a telephone number is desirable.

View the GeoPost UK Duty Payment Solution here.

 

---

 

21/06/2013 - Croatia to join EU

Please be advised that Croatia will be joining the European Union on July 1st 2013. This means there will be no more customs requirements under Free Circulation for Community Goods throughout the European community (article 23 EC Treaty)

As of 1st July, no commercial/proforma invoices will be needed for the dispatch to Croatia. However, it is recommended to continue to attach invoices on the outside of the parcel for a transition time of about two weeks.

The transit time for Croatia will remain the same at:

4-6 days for Classic

4-5 days for Express

 

---

 

04/04/2013 - Tyres to Nordics

Please be reminded that it is prohibited to send un-boxed tyres to Denmark, Sweden, Norway, Finland and Iceland

A maximum of 2 tyres per box can be sent, with the exception of Sweden where it is a maximum of 1 tyre per box

This is due to strict application of EU regulations by local health and safety authorities

Any cardboard box containing tyres must be within the size and weight restrictions:

Maximum Length: 175cm
Maximum Girth: 300cm
Girth = 2 x width (cm) + 2 x height (cm) + Length (cm)
Maximum Weight: 31.5k