International Service Bulletin 

Check here for regular updates on issues that may affect our international delivery services.

Remember to 'refresh' your browser to ensure you are viewing the latest update - On a PC press the F5 button or press 'Ctrl + R'. On a Mac press 'cmd + R'.

Latest Updates

Belgium Strike 15th December 2014

Applies to those customers who use DPD Classic, DPD Express, Air Classic, DPD Direct and International Mail services.

 

Please be advised a national strike has been declared by General Workers Unions in Belgium on 15th December.

 

All areas are impacted, however DPD Belgium will be attempting to deliver where possible.

 

Please expect a possible 24 hour delivery delay to service.

 

---

 

Italy Strike 11th December 2014

Applies to those customers who use DPD Classic, DPD Express, Air Classic, DPD Direct and International Mail services.

 

Please be advised a national strike has been declared by Transport Unions in Italy on 12th December.

 

Please expect a 24 hour delivery delay to service.

 

---

 

Mauritius Election 10th December 2014

Applies to those customers who use DPD Express, Air Classic and International Mail.

 

Please be advised that due to general elections, no deliveries will take place 10th December.

 

Please expect a 24 hour delivery delay to service.

 

---

 

Philippines Typhoon 8th December 2014

Applies to those customers who use DPD Express, Air Classic and International Mail.

 

Please be advised that Typhoon Hagupit has hit the Philippines and caused widespread disruption. It is expected to arrive in Manilla 6pm today.

 

No deliveries or customs clearance will take place until the typhoon has passed.

 

Please expect some delivery delays to service.

 

---

 

Belgium Strike 8th December 2014

Applies to those customers who use DPD Classic, Express, Air Classic, DPD Direct and International Mail.

 

Please be advised a general workers strike has been declared in Belgium 8th December. A strike is also expected 15th December.

 

The provinces of Brussels, Walloon Brabant, Flemish Brabant are particularly affected.

 

Please expect a 24 hour delivery delay to service.

 

---

 

Belgium Strike 1st December 2014

Applies to those customers who use DPD Classic, Express, Air Classic, DPD Direct and International Mail.

 

Please be advised a general workers strike has been declared in Belgium 1st December.

 

The provinces of Liege, Namur, East Flanders and West Flanders are particularly affected.

 

Please expect a 24 hour delivery delay to service.

 

---

 

Greece Strike 27th November 2014

Applies to those customers who use DPD Classic, Express, Air Classic and International Mail.

 

Please be advised a general union strike has been declared in Greece on the 27th November

 

Deliveries will continue to be attempted, however please expect some disruption and a possible 24 hour delivery delay to service.

 

---

 

Belgium Strike 24th November 2014

Applies to those customers who use DPD Classic, Express, Air Classic, DPD Direct and International Mail.

 

Please be advised a general workers strike has been declared in Belgium 24th November.

 

Please expect a 24 hour delivery delay to service.

 

---

 

Thanksgiving Day USA 24th November 2014

Applies to those customers who use DPD Express, Air Classic, DPD Direct and International Mail.

 

Please be advised that Thursday 27th November is Thanksgiving Day in the USA and therefore no deliveries or customs clearance will take place.

 

---

 

Winter Storms in USA 20th November 2014

Applies to those customers who use DPD Express, Air Classic, DPD Direct and International Mail.

 

Please be advised winter storms are causing severe weather conditions in the North East of the USA.


Delivery delays are to be expected in the following states:
New York, New Hampshire and Michigan


We will continue to monitor the situation and update as more information becomes available.

 

---

 

Japan Typhoon (8 August 2014)

Applies to those customers who use DPD Express, DPD Direct and International Mail service.

 

Please be advised that Typhoon Halong has hit Japan, causing widespread disruption. The areas of Kyushu, Shikoku and Hokkaido are particularly affected. As a result, delivery delays are to be expected.

 

---

 

Eid Public Holidays July 2014

Applies to those customers who use DPD Express, DPD Direct and International Mail service

 

Please be advised that Eid-ul-Fitr (end of Ramadan) holidays will be observed during the week of 28th July to 1st August

 

No deliveries or customs clearance will take place during this week

 

Please see the full list of countries on our International Bank Holidays page

 

---

 

Taiwan Typhoon July 2014

Applies to those customers who use DPD Express and International Mail service

 

Please be advised that Typhoon Matmo has hit Taiwan and caused widespread disruption. As a result, delivery delays are to be expected

 

The situation is being closely monitored

 

---

 

Philippines Typhoon July 2014

Applies to those customers who use DPD Express and International Mail service

 

Please be advised that Typhoon Rammasun has hit the Philippines and caused widespread disruption. Although the weather is now improving, some delivery delays are to be expected

 

The situation is being closely monitored

 

---

 

Japan Typhoon July 2014

 

Please be advised that Typhoon Neoguri has hit Japan and caused widespread disruption. Therefore, delivery delays are to be expected

 

The situation is being closely monitored and a further update will be communicated

 

---

 

Israel Disruptions July 2014

Applies to those customers who use DPD Express service

 

Please be advised that due to the current climate in Israel, many roads have been closed/damaged due to rocket fire in Tel Aviv city. As a result, delivery delays are to be expected across the country.

 

The situation is being closely monitored and a further update will be communicated

 

---

 

Tour De France Delivery Impact July 2014

Applies to those customers who use DPD Classic, Express, Direct and International Mail Services

 

The 2014 Tour De France begins 5th July in the UK, moving into France from 8th July and passing through Belgium on 9th July.

 

Here is a breakdown by date of which areas and postcodes will be affected. Deliveries will be continue to be attempted where possible

 

8th July Le Touquet to Lille

Postcodes impacted - 59114; 59160; 59260; 59260; 59270; 59280; 59650; 59670; 59930; 62170; 62219; 62380; 62500; 62510; 62520; 62650; 62780

 

9th July Ypres (Belgium) to Valenciennes

59230; 59870; 59870; 59870 ;59171; 59135; 59150; 59200; 59100 ;59510 ; 59262; 59830; 59152; 59830; 59242; 59710; 59235; 59310

 

10th July Arras to Reims

62000; 62217; 62128; 62450; 51450; 51100; 80200; 80400; 02300; 02700

 

11th July Epernay to Nancy

51100; 51120; 51150; 51200; 51400; 51460; 51470; 51510; 51530; 51800

 

16th July Besancon to Oyonnax

51100; 51120; 51150; 51200; 51400; 51460; 51470; 51510; 51530; 51800

 

17th July Bourg en Bresse to St Etienne

42000; 1000

 

18th July St Etienne to Chamrousse

38000; 38400; 38410; 38140; 38100; 38610; 38700; 42000; 42400; 42740

 

22nd July Carcassonne to Bagneres de Luchon

9100; 9200; 9290; 11000; 11150; 11270; 11290; 11420

 

23rd July St Gaudens to St Lary Pla d'Adet

31110, 31440, 31800, 65170

 

24th July Pau to Hautacam

64000; 64110; 64140; 64530; 64800; 65380; 65120; 65200; 65400; 65710

 

25th July Maubourget to Bergerac

32190; 32230; 47600; 65700

 

Any days not listed are because they are either a weekend, no cycling on this day or a national holiday (14th July)

 

---

 

Ramadan June 2014

Applies to those customers who use DPD Express and International Mail Services

 

Please be aware that Ramadan will start this year around 29th June and end around 27th July to 1st August

 

As a result, we expect reduced working days for those countries observing and therefore possible delivery delays

 

---

 

Customs Controls - Norway June 2014

Applies to DPD Classic Customers only

 

Please be advised that due to an increase in customs controls on the German border, this may cause delays to deliveries in Norway.

 

Please be reminded of the following requirements:

  • Correct Value details on the Invoice
  • Where possible the commercial invoice should be used as opposed to the invoice template
  • In addition customers should be reminded of the following invoice requirements to avoid delivery delays and to ensure additional charges are not incurred
  • Address details for both shipper and receiver including contact information
  • Number of pieces and total weight.
  • Clear description of goods
  • Accurate goods value, shipping charges* and total value
  • Clear signature


*Shipping charges to Norway paid by the receiver must be shown on the invoice

Correct VAT or PID details on the invoice to Norway

The customer must clearly show a valid VAT or PID number on the invoice. A PID number must be provided for all B2C/private receivers.

 

---

 

Khat Classification June 2014

Applies to those customers who use DPD Classic, Express, Direct and International Mail Services

 

From 24th June 2014, Khat will become a controlled class C drug under the misuse of drugs act 1971 and can not be exported without a home office licence. 

 

Khat is a herbal stimulant consisting of leaves, stems and shoots of the plant 'Catha Edulis' originating from the countries of Kenya, Ethiopia, Somalia and Yemen.

 

Any items containing Khat will be held and may be destroyed or seized by customs

 

---

 

Brazil World Cup June 2014

Applies to International Mail and DPD Express Customers only

 

World Cup 2014 began in Brazil on Thursday 12th June and runs until 13th July.

 

We therefore expect a limited service on 17th and 23rd June, this is due to Brazil matches. If Brazil progress further in the tournament a limited service will be running on the days of their games.

 

Brazil also have a nationwide bank holiday on Thursday 19th July and no deliveries or customs clearance will take place on this day

 

---

 

France Taxi Strike June 2014

Applies to those customers who use DPD Classic, Express, Direct and International Mail Services

 

Please be advised that due to a taxi strike in France, delivery delays are expected in some areas

 

The following postcodes are affected:

Paris Area - 75, 78 and 92-95

Lyon - 69

Nice - 06

Marseilles - 13

 

The situation is being closely monitored and a further update will be communicated

 

---

 

Pakistan Terrorist Attack June 2014

Applies to those customers who use DPD Express and International Mail Services

 

Please be advised that due to a terrorist attack at Karachi Airport, flights to Pakistan have been suspended until further notice

Delays to deliveries for both services are to be expected

 

The situation is being closely monitored and a further update will be communicated

 

---

 

Floods in Serbia May 2014

Applies to those customers who use International Mail Services

 

Please be advised that flooding has caused some disruption to postal deliveries in Serbia

Delays are to be expected

Postal codes affected are 11000 - 38000

 

The situation is being closely monitored and any further delays will be communicated

 

---

 

Strike in Morocco May 2014

Applies to those customers who use International Mail Services

 

Please be advised that the Moroccan postal network is on strike today and delivery delays are to be expected

The situation is being closely monitored and any further delays will be communicated

 

---

 

Canadian International Mail Centre May 2014

Applies to those customers who use International Mail Services

 

Please be advised that the Canadian International Mail Centre in Vancouver has moved to a new location. This move has affected the processing and delivery of import mail in the area

 

The affected postcode areas are those starting with: T, U, V, W, and Y

 

Delays to mail services are to be expected

 

---

 

Israel Strikes May 2014

Applies to those customers who use DPD Express and International Mail Services

 

Please be advised that Israel are currently experiencing general transport and postal strikes

 

Delays to deliveries for both services are to be expected

 

---

 

Ukraine Civil Unrest April 2014

Applies to those customers who use DPD Express and International Mail Services

 

Express:

Further to International Notice 805, please be advised that due to continuing civil unrest in the Crimea and Sevastopol, delays to parcel deliveries are to be expected

 

Mail:

Please note that mail has been temporarily suspended to the following areas:


Crimea - postcodes 95000-98999
Sevastopol - postcodes 99000-99999

 

The situation is being closely monitored and a further update will be communicated

 

---

 

Greece Strike April 2014

Applies to those customers who use DPD Classic, Express and International Mail Services

 

Please be advised that there is a general strike in Greece today

 

Delays to deliveries are to be expected

 

---

 

Earthquake in Chile April 2014

Applies to those customers who use DPD Express and International Mail Services

 

Please be advised that an earthquake has struck off the coast of northern Chile causing widespread disruption. The worst affected regions are Arica, Parinacota and Tarapaca

 

Delivery delays are to be expected

 

The situation is being closely monitored and further updates will be communicated

 

---

 

Heavy Rain in Dubai March 2014

Applies to those customers who use DPD Express and International Mail Services

 

Please be advised that due to heavy rainfall in Dubai, delivery delays are to be expected


The situation is being closely monitored and further updates will be communicated

 

---

 

Indonesia Delays March 2014

Applies to those customers who use DPD Express and International Mail Services

 

Please be advised that due to the general election, delivery delays are expected in Indonesia for the next 2 weeks. Please see main areas and dates affected below:

  • Jawa Barat: 20, 25, 29 March and 3 April
  • Jawa Tengah: 22, 27 March, 1 and 5 April
  • Jawa Timur: 21, 26, 30 March and 4 April
  • DKI Jakarta: 24 March and 1 April
  • Banten: 20, 28 March and 5 April
  • Sumatera Utara: 26 March and 3 April 
  • Aceh: and 28 March
  • Sumatera Barat: 25 March and 5 April
  • Jambi: 22 March and 3 April
  • Bengkulu: 30 March
  • Riau: 28 March
  • Kepulauan Riau: 25 March and 5 April
  • Lampung: 22 March and 3 April
  • Bangka Belitung: 30 March
  • Sumatera Selatan: 28 March
  • Daerah Istimewa Yogyakarta: 25 March and 5 April 
  • Bali: 22 March and 3 April
  • Nusa Tenggara Barat: 28 March
  • Nusa Tenggara Timur: 28 March
  • Kalimantan Barat: 25 March and 5 April
  • Kalimantan Tengah: 22 March and 3 April

 

---

 

Storm in USA March 2014

Please be advised that the severe weather is continuing to cause hazardous conditions in the USA

 

The most affected areas are Maryland, Delaware, Virginia and West Virginia

 

Delays are to be expected

 

The situation is being closely monitored and further updates will be communicated

 

---

 

Snow in Canada March 2014

Please be advised that snow is affecting deliveries in Eastern Canada

Delivery delays are to be expected


The situation is being closely monitored and further updates will be communicated

 

---

 

Storm in USA March 2014

Please be advised that the severe weather is continuing to cause hazardous conditions in the Eastern region of the USA, however delays can be expected across the country

 

The situation is being closely monitored and further updates will be communicated

 

---

 

Heavy Rain in South Africa March 2014

Please be advised that due to heavy rainfall in South Africa, delivery delays are to be expected.


The cities most likely to be affected are:

  • Springs
  • Pretoria 
  • Johannesburg

 

---

 

Madagascar Heavy Rain March 2014

Please be advised that due to heavy rain in Madagascar, delivery delays are to be expected, in particular areas of Vohemar, Sambava and Antalaha on the North East Coast

 

---

 

Ukraine Civil Unrest March 2014

Further to International Notice 800, please be advised that due to continuing protests and civil unrest in parts of the Ukraine, in particular Kiev and the Crimea region, delays to deliveries are to be expected


The situation is being closely monitored and a further update will be communicated

 

---

 

Thunderstorms in the USA February 2014

Please be advised that the USA are experiencing heavy rain and thunderstorms, which may cause some disruption over the weekend.

 

Please expect delivery delays in the following areas:

Alaska

Arizona

California

Hawaii

Idaho

New Mexico

Nevada

Oregon

Utah

Washington

 

The situation is being closely monitored and further updates will be communicated

 

---

 

Indonesia Volcano Eruption February 2014

Please be advised that due to the Mount Kelud volcano in East Java erupting, this is having an impact on some deliveries. Delays are to be expected in the following areas:

 

Surabaya, Yogyakarta, Solo and Bandung


The situation is being closely monitored and a further update will be communicated

 

---

 

Ukraine Protests February 2014

Further to International Notice 784, please be advised that due to continuing protests in the Ukraine, in particular Kiev, delays to deliveries are to be expected

 

The situation is being closely monitored and a further update will be communicated

 

---

 

Export Invoices January 2014

Please be advised of the following:

The value on the export invoice must be the transaction amount paid by the receiver to the shipper. 
If the receiver does not pay for the goods e.g. samples and gifts the declared value should be the same as the purchase value of the goods.

Where the receiver pays for the freight this must also be included in the value declared on the invoice.

Parcels with invoices which have incorrect values will be held at destination and may incur the following:-

  1. Additional duties and tax payments based on the actual value paid by the receiver
  2. Administration charges in validating the above Customs charges
  3. Delays in delivery whilst the parcel is Customs cleared


---

 

Canary Islands International Update September 2013

This is a reminder regarding the customs requirements for shipments being sent to the Canary Islands

Commercial / Proforma Invoices are mandatory

The invoices must contain the following mandatory information

  • Consignor and Consignees VAT registration numbers
  • Passport or ID card numbers if the consignment is addressed to a private individual
  • Name and Address of Consignor and Consignee
  • Full description of the goods
  • True value of the goods (in Euros)
  • Origin of the goods
  • Consignee Telephone Number

Failure to provide any part of this information will result in the shipment being held by Customs who will request a new invoice or in extreme cases automatically return the parcel to sender.

 

---

 

25/06/2013 - New Duty Payment Method for Switzerland

GeoPost UK is pleased to confirm that Switzerland has been added to the DDP Hybrid Duty payment method to assist in the delivery of shipments, where duty and taxes are applicable.

This simplified process is designed for residential deliveries and is to speed up the duty collection process.

For customers to benefit from this solution the Consignees email address is essential and a telephone number is desirable.

View the GeoPost UK Duty Payment Solution here.

 

---

 

21/06/2013 - Croatia to join EU

Please be advised that Croatia will be joining the European Union on July 1st 2013. This means there will be no more customs requirements under Free Circulation for Community Goods throughout the European community (article 23 EC Treaty)

As of 1st July, no commercial/proforma invoices will be needed for the dispatch to Croatia. However, it is recommended to continue to attach invoices on the outside of the parcel for a transition time of about two weeks.

The transit time for Croatia will remain the same at:

4-6 days for Classic

4-5 days for Express

 

---

 

04/04/2013 - Tyres to Nordics

Please be reminded that it is prohibited to send un-boxed tyres to Denmark, Sweden, Norway, Finland and Iceland

A maximum of 2 tyres per box can be sent, with the exception of Sweden where it is a maximum of 1 tyre per box

This is due to strict application of EU regulations by local health and safety authorities

Any cardboard box containing tyres must be within the size and weight restrictions:

Maximum Length: 175cm
Maximum Girth: 300cm
Girth = 2 x width (cm) + 2 x height (cm) + Length (cm)
Maximum Weight: 31.5k