FAQs
1. When will my parcel be delivered
Deliveries
are typically made the next working day after the parcel has been
shipped by the sender. On the morning of delivery we can provide you
with a one hour delivery window. To track your parcel or view your one
hour time slot follow the link and enter the parcel number provided by the sender of the goods.
2. My parcel has not arrived, what do I do now
You have a number of options to re-arrange delivery, please select this link.
3. Can I have a delivery on Saturday
Our
standard delivery days are Monday to Friday, however you can upgrade
the delivery to a Saturday if this is more convenient for you. Click here to view the upgrade options available to you.
4. Can I change the date of delivery
You can change the delivery date if you are not available to receive your parcel on the scheduled delivery day. You can do this easily by selecting the following link
5. I will not be at home, can you leave the parcel for me in a safe location
You can arrange for us to leave the parcel in a safe location or deliver to a neighbour by simply selecting the following link
6. Can you leave my parcel with my neighbour
You can arrange for us to leave the parcel in a safe location or deliver to a neighbour by simply following this link. Please be aware that we can only delivery to a neighbour within the same post code.
7. Can you deliver my parcel to a different address
We can deliver to an alternative address within the same post code, simply follow this link.
Should you wish to change this to an address outside your post code we
will need instruction and authorisation from the sender of the the
parcel. Please contact your sender to arrange.
8. Can I collect from the depot
If
we have attempted a delivery and you have been left a calling card you
can arrange to collect from the depot by selecting the following link.
If we have not yet attempted to deliver you are unable to do this as
the parcel will still be out for delivery, however you have a number of
options to choose from by selecting this link.
9. Where is my local depot
You can view your local depot details by simply selecting the following link and entering your post code
10. Can I change the one hour delivery window given today
The
one hour window is calculated on the morning of delivery. If this time
is not convenient for you there are a number of options available to
you, please select the following link.
11. I have not had a calling card but the website says you have tried to deliver
We
can rearrange delivery for you even if you have not got the calling
card reference number please enter your parcel number using this link
12. I have received my parcel and it is damaged
Please
contact the sender of the parcel, who will make arrangements for the
collection of the parcel and discuss a replacement with you.
13. How do I return my parcel
Contact your sender who will explain how to arrange for the parcel to be returned
14. I do not have the parcel number
You will need the parcel number to track your parcel. If you do not have this then please contact the sender
