are typically made the next working day after the parcel has been
shipped by the sender. On the morning of delivery we can provide you
with a one hour delivery window. To track your parcel or view your one
hour time slot follow the link
and enter the parcel number provided by the sender of the goods.
You have a number of options to re-arrange delivery, please select this link
standard delivery days are Monday to Friday, however you can upgrade
the delivery to a Saturday if this is more convenient for you. Click here
to view the upgrade options available to you.
can change the delivery date if you are not available to receive your
parcel on the scheduled delivery day. You can do this easily by
selecting the following link
You can arrange for us to leave the parcel in a safe location or deliver to a neighbour by simply selecting the following link
You can arrange for us to leave the parcel in a safe location or deliver to a neighbour by simply following this link
. Please be aware that we can only delivery to a neighbour within the same post code.
We can deliver to an alternative address within the same post code, simply follow this link
Should you wish to change this to an address outside your post code we
will need instruction and authorisation from the sender of the the
parcel. Please contact your sender to arrange.
we have attempted a delivery and you have been left a calling card you
can arrange to collect from the depot by selecting the following link.
If we have not yet attempted to deliver you are unable to do this as
the parcel will still be out for delivery, however you have a number of
options to choose from by selecting this link
You can view your local depot details by simply selecting the following link
and entering your post code
one hour window is calculated on the morning of delivery. If this time
is not convenient for you there are a number of options available to
you, please select the following link
can rearrange delivery for you even if you have not got the calling
card reference number please enter your parcel number using this link
contact the sender of the parcel, who will make arrangements for the
collection of the parcel and discuss a replacement with you.
Contact your sender who will explain how to arrange for the parcel to be returned
You will need the parcel number to track your parcel. If you do not have this then please contact the sender