Awards
DPD wins Fleet Van Award
DPD has scooped its third award of the year, this time as winners of the 'Large private sector fleet' category at the prestigious Fleet Van Awards. We beat off strong competition from the likes of E.On and Enterprise to scoop the accolade, which recognises our excellent accident reduction strategy and our outstanding road safety record.
Judges commented: "DPD has displayed continued excellent performance in a fast-growing, fast-moving business. The company has a very strong safety culture."
Charlie Shiels, Executive Director - Central Operations said: "To win a second major industry award for our fleet in 12 months is a testament to not just the best fleet department in the UK, but also the smartest parcel operation. I am delighted because this Award highlights the crucial contribution made by the Transport Department to the success of our business."
Pictured above - Transport Manager Barry Gill receives the award from Sponsor Jon Lawes of Hitachi Commercial Vehicle Services
2012 - DPD scoops Customer Satisfaction award
DPD has won the Customer Satisfaction award at the British Quality Foundation (BQF) Achievement Awards.
DPD overcame strong competition to land the accolade at the ceremony, which was attended by Her Royal Highness The Princess Royal who is a patron for the organisation.
Billed as the most prestigious business awards event in the UK, the Achievement Awards are all about organisations that view excellence as an integral part of their business.
Judges said that DPD won because they take the lead in meeting customers' requirements, and that there is real evidence that the company has invested to develop customer centric employees.
Dwain McDonald, DPD UK CEO, said: "Not only do we lead the way with fantastic innovations like Predict (DPD's one hour delivery time slot service), but customers can be assured that we will do the utmost to ensure we meet their expectations."
2012 - DPD are delighted to announce a terrific trio of awards at the UK's Top 50 Call Centre Awards.
DPD scooped 'Best Service Provider' and 'Best Medium-sized Centre', and was ranked an amazing 3rd overall. What's more, this is the fourth consecutive year that DPD has made the prestigious list.
The awards come after a rigourous four month period in which numerous mystery shopping calls were handled by both our Customer Services and Sales Support teams.
These accolades reflect DPD's exceptional customer focus, and send out a truly positive message that when current and potential customers call us, they will receive great service levels.
Elaine Kerr, Director of Sales and CRM, said: "This is an absolutely outstanding result, and recognition that DPD are one of the best around in terms of customer service excellence. This is external recognition that our staff within Customer Services and Sales Support are providing brilliant customer care."
Dwain McDonald, DPD CEO, said: "This fantastic result underscores our commitment as a business to retaining and developing the most customer centric people in the industry."
2012 - Fleet Van Operator of the Year (Motor Transport Awards)
DPD has won its fifth Motor Transport Award in three years, beating off stiff competition from APC Overnight and Balfour Beatty to scoop the Fleet Van Operator of the Year category. This is the second time in the last three years that the parcel carrier has won this award.
Judges said that DPD clearly values its people, with an excellent focus on employee engagement. They also described Predict as 'brilliant', commented on DPD's excellent driver productivity and praised its successful business results in 2011.
Dwain McDonald, DPD CEO, said: "It's fantastic news to have won such a prestigious award." He added: "The Motor Transport Awards are viewed as the 'Oscars' of our industry, and to perform as consistently well as we do in them is testament to the hard work of all our people."
2012 - Carbon Trust Standard recertification
DPD has been recertified under the prized Carbon Trust Standard, which demonstrates a real and continuing commitment to monitoring, managing and reducing our carbon footprint.
2011 - UK Customer Experience Award (B2B Category)
Hot on the heels of winning the Motor Transport Customer Care
award, DPD has just scooped another prestigious accolade, winning the
B2B category of the UK Customer Experience Awards.
DPD beat dozens of other companies including EDF and Geo Networks to scoop the top prize. Judges were especially impressed with:
- Our Predict service and the fact that 16 months after launch it has still not been copied;
- Our customer-facing web solutions;
- The outstanding levels of care provided by our Elite team;
- Our distinctive 'be amazing every day' company culture; and
- The way that all of the above have combined to deliver extremely impressive business results in a tough economic climate.
DPD's Director of Sales & CRM Elaine Kerr said: "The judges were bowled over by what we do at DPD and the way that our obsession with customer care runs right through the company. They added that Predict has created an excellent customer experience and that our website makes us easy to do business with."
2011 - Top 50 Call Centre Award
DPD is extremely pleased to announce that its call centre has been independently judged to be one of the Top 50 in the UK, for the third consecutive year.
Call Centre Focus magazine awarded DPD the prestigious accolade after a rigorous assessment was carried out by an independent panel of judges, who recognise the best UK-based customer service providers on an annual basis.
DPD prides itself on its customer centric culture and this award reinforces the fact that when current and potential customers call up, they will receive outstanding service levels.
DPD CEO, Dwain McDonald, said: "We're delighted to have become a permanent fixture in the Top 50 over the past three years but we won't be resting on our laurels. We'll be working even harder to ensure that we're celebrating again this time next year."
2011 - DPD scoops Customer Care Award
The Awards, which are judged by an independent panel of experts, are widely regarded as the transport industry 'Oscars'.
Judges said: "DPD have delivered formidable business results, winning new customers thanks to its Predict service and with customer care running from boardroom to loading bay to doorstep."
The Award is a significant accolade for DPD, with the Customer Care category acknowledged as the toughest section at the Motor Transport Awards, attracting over 40 entries from leading names across the industry.
Dwain McDonald, DPD CEO, said: "I am delighted that our approach to customer care continues to set us apart. Winning this prestigious award is fantastic news for all the committed people working at DPD. It is also independent recognition of our ability to win new business from competitors and keep our existing customers."
2010 - B2B Team of the Year
Our CCS Elite team are celebrating after scooping the 'B2B Team of the Year' category at last night's prestigious National Customer Service Awards, held at the Grosvenor Hotel, Park Lane, London.
To win the B2B Team category, DPD reached an initial shortlist of eight companies from a total of over 50 entries and to be crowned overall winners the Elite team beat off stiff competition from the likes of RBS and Johnson & Johnson.
Our entry focused on the way that Elite proactively looks after the company's top 100 customers who include ASOS, O2 and Vodafone.
Claire Nicolas, Customer Service Manager - Engagement, collected the trophy on behalf of the Elite team. The win means that DPD has now collected a very impressive nine industry awards so far this year.
Director of Sales and CRM, Elaine Kerr, said: "This is a fantastic award and it's especially pleasing to win a category that recognises the outstanding achievements of our people. The Elite team has only been with us for just over a year but they've already made a huge difference. Our top 100 customers love the proactive and personal service that they now receive from us."
2010 - 'Innovation in Delivery' award
DPD employees are celebrating again after the company scooped its eighth industry award of the year. The company has won the 'Innovation in Delivery' category of the E Commerce Awards for Excellence 2010 organised by IMRG, the leading membership community for the e-retail industry.
DPD also won this award last year and in 2010 saw off stiff competition from Collect +, Shutl and Wickes to collect the accolade.
IMRG judges were impressed by DPD's innovative Predict service which gives home shoppers a one hour window in which their parcel will arrive, so that they don't have to wait in all day wondering when the courier will come. DPD (and sister company Interlink Express) is the only company to offer this convenient service in the UK market. The judges felt that DPD are maintaining the highest delivery standards and constantly innovating and setting a new bench mark in the marketplace.
DPD's Predict service has now won six industry awards since July and is currently shortlisted for a further three. DPD's Director of Marketing Tim Jones said: "IMRG are universally recognised as the authority in e-commerce and fulfilment, so we are honoured to retain this award which recognises the benefits offered by Predict to shippers and shoppers alike."
DPD has achieved the Carbon Trust Standard which underlines its genuine commitment to reducing its carbon footprint.
The Standard was originally developed to assist businesses in cutting their carbon emissions and it is the ultimate accolade for companies wishing to demonstrate their green credentials. DPD has received this prestigious certification, which lasts for a two year period, after inspections carried out by third-party assessors that were based around three key criteria:
- Proving and evidencing the company's carbon footprint
- Demonstrating a reduction in carbon use
- Showing good carbon management governance
In winning this award, DPD has joined an illustrious group of companies including Boots, John Lewis, Asda, Marks & Spencer and BT.
Charlie Shiels, Executive Director - Central Operations, said: "It is absolutely vital that we continue to translate words into real actions when it comes to the environment. DPD has clearly demonstrated a proper commitment to environmentally friendly processes."
2010 - European Call Centres Award
DPD is making more space in its trophy cabinet today after winning the 'Best Use of Technology' category at the prestigious European Call Centre Awards (ECCA).
The company saw off stiff competition from some of the biggest names in the business world including American Express, Betfair, Orange, paddypower.com, Thomas Cook and T-Mobile.
During a rigorous evaluation process, ECCA judges were impressed by DPD's "highly innovative" Predict service which gives home shoppers a one hour window in which their parcel will arrive, integrating with call centre technology so that customer care agents can provide an even higher quality service.
This is the fifth industry award that the company has won this year based on the success of its Predict service, which is unique in the UK parcels market and is currently shortlisted for a further three awards.
DPD Director of Sales and CRM, Elaine Kerr, said: "This is a wonderful achievement for DPD. It's always great to receive UK-based awards but the fact that this recognition spans across Europe makes it even more significant."
2010 - Top 50 Call Centre Award
DPD is absolutely delighted to announce that its call centre has been independently judged to be one of the Top 50 in the UK, for the second consecutive year.
Call Centre Focus magazine awarded DPD this prestigious accolade after a rigorous assessment was carried out by an independent panel of judges, who recognise the best UK-based customer service providers on an annual basis.
The award is recognition of DPD's strong customer focus and sends out a positive message that when current and potential customers call-up, they will receive exceptional service levels.
DPD CEO, Dwain McDonald, said: "This is a really outstanding achievement. We have only entered this programme twice (in 2009 and 2010), and on both occasions we've soared straight into the Top 50."
DPD's actual ranking within the Top 50 will be announced at a gala dinner on October 12, 2010, in London.
2010 - Innovation of the Year, Best Use of Technology, Fleet Van Operator of the Year
DPD won an outstanding three awards at the Motor Transport Awards, collecting the following accolades:
1. Innovation of the Year
2. Best Use of Technology
3. Fleet Van Operator of the Year
DPD won more trophies on the night than any other express delivery company at an event that is widely recognised as the 'Oscars' of our industry. All three of our winning entries focused on the success of our ground-breaking Predict service.
2010 - UK and European Express Delivery Company 2010
DPD has been awarded 'UK and European Express Delivery Company 2010' by the Institute of Transport Management (ITM) for its one hour delivery service, Predict.
The Institute of Transport Management is a non-profit organisation founded in the UK in 1977 to help monitor and improve standards in the transport industry. The Institute works in unison with government, regulatory and academic bodies, to encourage and promote professionalism in the transport arena through research and communications programmes.
2010 - Business in the Community Award for Excellence
DPD UK has won a Work Inspiration Awards, in recognition of its Opening Doors work experience initiative.
The Awards for Excellence (a Business in the Community initiative), are independent and peer assessed corporate responsibility awards. Run in association with the Financial Times, the awards recognise and celebrate those companies who have shown innovation, creativity and a sustained commitment to corporate responsibility. The results were announced in the Financial Times on Monday 7 June.
2009 - National Business Award for Customer Care
Dubbed the "Business Oscars", this award is official recognition that DPD has been judged the best of British companies for putting customers at the heart of everything it does.
DPD won the central region of this prestigious award scheme in the Summer and were awarded a place in the national finals. The judges commended DPD for its "service-first ethic which is returning all the right results for DPD".
2009 - Innovation in Delivery Award.
This prestigious accolade is given by the e-Commerce Awards for Excellence in association with the IMRG (the Interactive Media in Retail Group) the voice of e-Retail. This award confirms DPD's position at the cutting edge of delivery solutions through its innovative use of technology and strong customer focus.
2009 Top 50 Call Centre
DPD is delighted to announce that its call centre has been independently judged to be one of the Top 50 in the UK. As a DPD customer, you will be pleased to know that when your customers and colleagues contact our Call Centre, they will be dealing with one of the UK's best customer service providers.
2009 - DPD Achieves ISO14001
DPD has been accredited with the internationally-recognised environmental management standard ISO14001, and is one of the first parcel carriers to achieve this right across their business, in all depots, hub and transport and all central departments.
DPD has a strong focus on the environment, including a robust Corporate Social Responsibility programme "Outside the Box", focussed on energy and fuel reduction. His contributed to the company winning a top award for environmental improvement presented by the Chartered Institute of Logistics and Transport.
2009 - National Business Award For Customer Care
Referred to as the "business Oscars" by Gordon Brown, these awards are contested by blue chip companies from every business sector. The Customer Focus award for the UK central region is awarded to "the organisation who best demonstrates it has the customer at the heart of its business". The judges' decision was unanimously in favour of DPD.
2008 - CILT Environmental Awareness Award
DPD was voted best in the transport industry for reducing CO2 emissions and for recycling materials, and for its innovative approach including modified aerodynamic trailer design, movement activated lighting for offices and site management. Judges said that DPD commends itself to all companies operating in the logistics sector.
2008 - Gold Award, RoSPA Health & Safety Achievement Award
2007 - CILT Winner of Young Manager of the Year Award, Jenny Boller
2007 - Gold Award, RoSPA Health & Safety Achievement Award
2006 - Listed in Sunday Times Best 100 Companies to work for.
2005 - Finalists in Motor Transport's Training Award, Safety of Operation and Local Hero for driver Dave Wright.
2005 - Silver Award, RoSPA Health & Safety Achievement Award
2004 - IFW - Customer Care Award
2004 - Gold Award, RoSPA Health & Safety Achievement Award
2003 - MT 'Training' Award
2003 - Silver Award, RoSPA Health & Safety Achievement Award
2001 - MT Awards for Excellence Marketing Campaign of the Year
2000 - DPD was awarded the Best Use of IT at the Motor Transport Awards at the Royal Albert Hall in July 2000 and was a finalist in the ECRM Computer Weekly Awards later that same year.
1999 - DPD was named Express Operator of the Year at the prestigious IFW Freighting Industry Awards ceremony.
1998 - DPD beat off strong competition at the 1998 Motor Transport Awards to win the coveted Training award.
1997 - DPD won the industry's two highest accolades for customer service - the IFW and Motor Transport Customer Care awards - as well as the IFW Customer Care award.
