DPD wins Fleet Van Award
DPD has scooped its third award of the year, this time as winners of the 'Large private sector fleet' category at the prestigious Fleet Van Awards. We beat off strong competition from the likes of E.On and Enterprise to scoop the accolade, which recognises our excellent accident reduction strategy and our outstanding road safety record.
Judges commented: "DPD has displayed continued excellent performance in a fast-growing, fast-moving business. The company has a very strong safety culture."
Charlie Shiels, Executive Director - Central Operations said: "To win a second major industry award for our fleet in 12 months is a testament to not just the best fleet department in the UK, but also the smartest parcel operation. I am delighted because this Award highlights the crucial contribution made by the Transport Department to the success of our business."
Pictured above - Transport Manager Barry Gill receives the award from Sponsor Jon Lawes of Hitachi Commercial Vehicle Services
2012 - DPD scoops Customer Satisfaction award
DPD has won the Customer Satisfaction award at the British Quality Foundation (BQF) Achievement Awards.
DPD overcame strong competition to land the accolade at the ceremony, which was attended by Her Royal Highness The Princess Royal who is a patron for the organisation.
Billed as the most prestigious business awards event in the UK, the Achievement Awards are all about organisations that view excellence as an integral part of their business.
Judges said that DPD won because they take the lead in meeting customers' requirements, and that there is real evidence that the company has invested to develop customer centric employees.
Dwain McDonald, DPD UK CEO, said: "Not only do we lead the way with fantastic innovations like Predict (DPD's one hour delivery time slot service), but customers can be assured that we will do the utmost to ensure we meet their expectations."
2012 - DPD are delighted to announce a terrific trio of awards at the UK's Top 50 Call Centre Awards.
DPD scooped 'Best Service Provider' and 'Best Medium-sized Centre', and was ranked an amazing 3rd overall. What's more, this is the fourth consecutive year that DPD has made the prestigious list.
The awards come after a rigourous four month period in which numerous mystery shopping calls were handled by both our Customer Services and Sales Support teams.
These accolades reflect DPD's exceptional customer focus, and send out a truly positive message that when current and potential customers call us, they will receive great service levels.
Elaine Kerr, Director of Sales and CRM, said: "This is an absolutely outstanding result, and recognition that DPD are one of the best around in terms of customer service excellence. This is external recognition that our staff within Customer Services and Sales Support are providing brilliant customer care."
Dwain McDonald, DPD CEO, said: "This fantastic result underscores our commitment as a business to retaining and developing the most customer centric people in the industry."
2012 - Fleet Van Operator of the Year (Motor Transport Awards)
DPD has won its fifth Motor Transport Award in three years, beating off stiff competition from APC Overnight and Balfour Beatty to scoop the Fleet Van Operator of the Year category. This is the second time in the last three years that the parcel carrier has won this award.
Judges said that DPD clearly values its people, with an excellent focus on employee engagement. They also described Predict as 'brilliant', commented on DPD's excellent driver productivity and praised its successful business results in 2011.
Dwain McDonald, DPD CEO, said: "It's fantastic news to have won such a prestigious award." He added: "The Motor Transport Awards are viewed as the 'Oscars' of our industry, and to perform as consistently well as we do in them is testament to the hard work of all our people."
2012 - Carbon Trust Standard recertification
DPD has been recertified under the prized Carbon Trust Standard, which demonstrates a real and continuing commitment to monitoring, managing and reducing our carbon footprint.
2011 - UK Customer Experience Award (B2B Category)
Hot on the heels of winning the Motor Transport Customer Care award, DPD has just scooped another prestigious accolade, winning the B2B category of the UK Customer Experience Awards.
DPD beat dozens of other companies including EDF and Geo Networks to scoop the top prize. Judges were especially impressed with:
- Our Predict service and the fact that 16 months after launch it has still not been copied;
- Our customer-facing web solutions;
- The outstanding levels of care provided by our Elite team;
- Our distinctive 'be amazing every day' company culture; and
- The way that all of the above have combined to deliver extremely impressive business results in a tough economic climate.
DPD's Director of Sales & CRM Elaine Kerr said: "The judges were bowled over by what we do at DPD and the way that our obsession with customer care runs right through the company. They added that Predict has created an excellent customer experience and that our website makes us easy to do business with."
2011 - Top 50 Call Centre Award
DPD is extremely pleased to announce that its call centre has been independently judged to be one of the Top 50 in the UK, for the third consecutive year.
Call Centre Focus magazine awarded DPD the prestigious accolade after a rigorous assessment was carried out by an independent panel of judges, who recognise the best UK-based customer service providers on an annual basis.
DPD prides itself on its customer centric culture and this award reinforces the fact that when current and potential customers call up, they will receive outstanding service levels.
DPD CEO, Dwain McDonald, said: "We're delighted to have become a permanent fixture in the Top 50 over the past three years but we won't be resting on our laurels. We'll be working even harder to ensure that we're celebrating again this time next year."
2011 - DPD scoops Customer Care Award
The Awards, which are judged by an independent panel of experts, are widely regarded as the transport industry 'Oscars'.
Judges said: "DPD have delivered formidable business results, winning new customers thanks to its Predict service and with customer care running from boardroom to loading bay to doorstep."
The Award is a significant accolade for DPD, with the Customer Care category acknowledged as the toughest section at the Motor Transport Awards, attracting over 40 entries from leading names across the industry.Dwain McDonald, DPD CEO, said: "I am delighted that our approach to customer care continues to set us apart. Winning this prestigious award is fantastic news for all the committed people working at DPD. It is also independent recognition of our ability to win new business from competitors and keep our existing customers."