Awards
2009 - National Business Award for Customer Care
DPD has picked up the top award for Customer Focus at the National Business Awards, dubbed the “Business Oscars”.
This is official recognition that DPD has been judged the best of British companies for putting customers at the heart of everything it does.
DPD won the central region of this prestigious award scheme in the Summer and were awarded a place in the national finals. The judges commended DPD for its “service-first ethic which is returning all the right results for DPD”.
Guest speaker, Chancellor of the Exchequer Alistair Darling, described the National Business Awards as “the pinnacle of business awards ceremonies and where Britain’s best, from across the private and public sectors, get the recognition they deserve”.
DPD’s award entry was entitled “Delivering the total package” and described how every depot, every department and our hub is totally focussed on continually providing the best service to customers and investing in solutions that add value for customers.
Dwain McDonald CEO of DPD said “This is a fantastic accolade for the hard-work, passion and enthusiasm of our team in providing the best service for our customers. Our company mantra is ‘It starts and ends with the customer’ and I am delighted that this has been recognised."
2009 - Inovation In Delivery Award
Leading parcel carrier DPD has won the top award for Innovation in Delivery for its home delivery solutions.
This prestigious accolade is given by the e-Commerce Awards for Excellence in association with the IMRG (the Interactive Media in Retail Group) the voice of e-Retail. This award confirms DPD’s position at the cutting edge of delivery solutions through its innovative use of technology and strong customer focus.
The award is given to the company who can demonstrate, through service improvements, product innovation and technological enhancements, a measured improvement in service and customer satisfaction.
DPD was applauded for offering major new services to provide the level of home delivery that customers have been waiting for. Services include the ability to proactively notify the recipient of parcel delivery, the ability to change delivery to another date if required, and an optional deliver to neighbour service if the recipient cannot be at home to accept delivery.
“The home delivery market is of huge importance and it is a great accolade that we are recognised as leading the way for the parcels sectors” says DPD CEO Dwain McDonald. “This award confirms that we put the customer at the centre of everything we do”.
These new DPD services not only offer great customer service but also have environmental benefits. More ‘right first time’ deliveries mean fewer return journeys to re-attempt delivery, so fewer vehicles on the road, reduced fuel used and lower carbon emissions.
2009 Top 50 Call Centre
DPD is delighted to announce that its call centre has been independently judged to be one of the Top 50 in the UK.
As a DPD customer, you will be pleased to know that when your customers and colleagues contact our Call Centre, they will be dealing with one of the UK’s best customer service providers.
DPD CEO Dwain McDonald says “this is a particularly impressive achievement as it’s the first time we’ve entered this programme, and we’ve gone straight into the top 50”.
DPD won this prestigious award after being rigorously assessed by an independent panel of judges who on an annual basis recognise the best customer service providers in the UK.
2009 - DPD Achieves ISO14001
Leading parcel carrier DPD has just been accredited with the internationally-recognised environmental management standard ISO14001, and is one of the first parcel carriers to achieve this right across their business, in all depots, hub and transport and all central departments.
“ISO14001 is the international measure of environmental management and having this independent assessment is a powerful statement of our environmental credentials” says CEO Dwain McDonald. “We know our employees want us to be environmentally responsible and this is also of increasing importance to our customers, so it’s a win-win situation.”
DPD has a strong focus on the environment, including a robust Corporate Social Responsibility programme “Outside the Box”, focussed on energy and fuel reduction. His contributed to the company winning a top award for environmental improvement presented by the Chartered Institute of Logistics and Transport.
DPD is also known for its environmental credentials through its investment in double-decker vehicles carrying 1/3rd more parcels than their single-decker counterparts, so fewer vehicles on the road and reduced emissions. The company constantly invests in innovative services such as interactive advance text notification of delivery, so that more customers are available to receive their parcel, meaning less return journeys to re-attempt delivery, fewer miles travelled with less fuel used and fewer emissions.
For customers sending parcels across Europe, DPD offers the most comprehensive by road service available on the market, giving customers the advantage of saving up to 5 times the cost of air freight and volume of greenhouse gases created is up to 8 times lower. For further information visit www.whyflyparcels.com.
2009 - National Business Award For Customer Care
Referred to as the “business Oscars” by Prime Minister Gordon Brown, these awards are contested by blue chip companies from every business sector.The Customer Focus award for the UK central region is awarded to “the organisation who best demonstrates it has the customer at the heart of its business”. The judges’ decision was unanimous in favour of DPD.
2008 - CILT Environmental Awareness Award
DPD was voted best in the transport industry for reducing CO2 emissions and for recycling materials, and for its innovative approach including modified aerodynamic trailer design, movement activated lighting for offices and site management. Judges said that DPD commends itself to all companies operating in the logistics sector.
2008 - Gold Award, RoSPA Health & Safety Achievement Award
2007 - CILT Winner of Young Manager of the Year Award, Jenny Boller
Judges commended our Young Manager's significant impact on the company's ability to give customers value for money. All the improvements she has made to the operation have helped us deliver better service by maximising the performance of both physical and human resources. She was also recognised for her ability to focus on goals yet at the same time build good relationships.
2007 - Gold Award, RoSPA Health & Safety Achievement Award
2006 - Listed in Sunday Times Best 100 Companies to work for.
2005 - Finalists in Motor Transport's Training Award, Safety of Operation and Local Hero for driver Dave Wright.
2005 - Silver Award, RoSPA Health & Safety Achievement Award
2004 - IFW - Customer Care Award
DPD impressed the judges with an entry which showed that it was determined to make the move from “satisfying to delighting” its customers. DPD’s smart approach led to a tangible reduction in customer churn, and a marked increase in the number of customers who felt the company had exceeded their expectations. The scheme was properly researched and backed up, and recognised the fact that delivering good customer services hinges on buy-in from staff.
2004 - Gold Award, RoSPA Health & Safety Achievement Award
2003 - MT 'Training' Award
A focus on continual employee development programmes paid off for DPD, when it was announced winner of the Training Award category at the 2003 Motor Transport ceremony. To win the award, DPD had to demonstrate ongoing employee-training schemes, which had company-wide positive impact.
2003 - Silver Award, RoSPA Health & Safety Achievement Award
2001 - MT Awards for Excellence 'Marketing Campaign of the Year
DPD's year long "Premium Encounter" campaign was designed to convince potential customers that the company was reliable, secure, fast and gave greater control over their logistics. Judges praised its focus which produced clear results within the allocated budget.
2000 - DPD was awarded the Best Use of IT at the Motor Transport Awards at the Royal Albert Hall in July 2000 and was a finalist in the ECRM Computer Weekly Awards later that same year.
1999 - DPD was named Express Operator of the Year at the prestigious IFW Freighting Industry Awards ceremony.
DPD was also presented the coveted 'Marketing Campaign of the Year' award for the second successive time by Motor Transport for its innovative 'One in a Million' campaign.
DPD came out on top as a result of its sustained high quality of service and a string of commercial and technology related initiatives over the past year. The judges praised DPD for its partnering approach to working with customers and its innovative use of IT and development of new products.
1998 - DPD beat off strong competition at the 1998 Motor Transport Awards to win the coveted Training award.
As a company which recognises its people as its greatest asset, the judges praised DPD for its training policies across all levels of the business and were also impressed with how important training is to DPD, how this ethos permeates the company from top to bottom and the evidence of DPD's training schemes' success.
DPD was also announced winner of the Marketing Campaign of the Year, making it the company's first ever double victory at the Motor Transport Awards.
1997 - DPD is no stranger to award success, having won the industry's two highest accolades for customer service - the IFW and Motor Transport Customer Care awards - as well as the IFW Customer Care award in 1996.
